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College of Administrative and Financial Sciences

Assignment 2
Deadline: 01/04/2021 @ 23:59
Course Name: Organizational Behavior

Student’s Name:

Course Code: MGT301

Student’s ID Number:

Semester: 2nd

CRN:
Academic Year: 1441/1442 H

For Instructor's Use only
Instructor’s Name: Dr xxxxxxxxxxxxxx
Students’ Grade: 00 / 05
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented; marks may be
reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.

First
Course Learning Outcomes-Covered
1 Assess challenges of effective organizational communication and share information within
the team in professional manner. (CLO4)(PLO-2.1)

Reference Source:
Textbook:Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational behaviour: Improving
performance and commitment in the workplace (6th ed). Burr Ridge, IL: McGraw-Hill Irwin.

Case Study: -

Case: Microsoft
Please read the case "Microsoft" from Chapter 12 "Teams :Processes and Communication" Page:
- 400 given in your textbook – Organizational behaviour: Improving performance and commitment in
the workplace (6th ed). by Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019) and Answer the
following Questions:
Assignment Question(s):

1. Describe how the building redesign is likely to influence process gain and process loss in the
team Microsoft. (1.25 Marks ) (Min words 150-200)
2. Describe how the change at Microsoft have likely influenced team states. (1.25 Marks ) (Min
words 150-200)
3. What are the advantages and disadvantages of the building redesign with respect to communication?
What can be done to mitigate potential disadvantage. (1.25 Marks ) (Min words 200)

Part:-2
Discussion question: Page: - Please read Chapter 12 "Teams: Processes and Communication"
carefully and then give your answers on the basis of your understanding.
4. Think of a team you've worked in the performed poorly. Were any of the causes of the poor
performance related to the forces that tend to create process loss? If so, which forces was most
problematic? What steps, if any, did your team take to deal with the problem? (1.25 Marks ) (Min
words 200-300)
Important Note: - Support your submission with course material concepts, principles, and theories
from the textbook and at least two scholarly, peer-reviewed journal articles.

Answer:
1.
The redesign in the company aims at increasing the level of teamwork in the company.
Through this, the redesign directly impacts process gain and process loss on the teamwork process.
The teamwork process increases process gain and reduces process loss. Microsoft has redesigned the
building to ensure some of the barriers of teamwork are addressed. The company approach is also
important since it has provided small cozy alcoves and a focus room that assures privacy when
needed. The company also encourages the use of face-to-face communication, which is important in
the innovation process. Therefore, the company is able to increase synergy through teamwork and
increase employee performance. Some of the progress losses include loss of privacy, destruction, and
interruption from teammates. Thus, on process gain, employees can focus on assigned tasks and
share them with their colleagues. At the start of the case study, it was noted that an engineer on the
product team could discover a vital concept but fail to communicate it to the other unit since the units
were competing and there was no clear model of communication between units. Thus, the redesign is
important in enabling communication and helps employees connect despite working from different
departments.
2.
The changes at the company have positively influenced team states. Through the redesigned
building, 'neighborhood' employees can access each other. The changes also influence the policy of
face-to-face communication, which is critical in the sharing process. Email can, at times, be
insufficient in providing full detail about the topic of concern or an innovation. For example, an
employee might fail to open the email in time, or the information provided is not specific. Therefore,
several challenges are addressed by the redesigned strategy. Thus, the changes have helped
employees in the company to work together to accomplish various tasks. The case study states that
employees can also interact during the workplace or coffee break. Thus, the redesign has created
several channels through which employees can interact and share their ideas. Through interaction,
employees can also meet and learn from each other as they interact. Thus, the positive impact of

Microsoft's changes has influenced employees to improve performance by bringing team members
together and creating a sense of unity rather than competition.
3.
The redesign helps to make communication easier between workstations and departments.
Employees can communicate through daily engagement and also learn from one another. The
redesign also saves time since time wastage is limited when employees do not have to move from
one office to another since all employees are in the same area. Thus, the redesign can help reduce
employees' frustration during the day. Open offices also help in supervision. This is achieved since
all employees are in a centralized area. This makes communication channels more effective as a
supervisor does not need to track an employee from one office to another. Managers and superviso...