We learned that conflicts don’t need to be volatile and negative. Conflicts can actually lead to increased understanding and creative thinking. It’s how we deal with conflict that determines the outcome. In this era of school and workplace shootings, road rage, airport rage, and even supermarket rage, knowing how to resolve conflicts can save a life. Beyond that, conflict resolution skills can improve relationships and deepen understanding. A system for resolving conflicts used by families and educators around the country is called The Win/Win Guidelines . Based on methods from diplomacy and counseling, these guidelines were initially developed for use in public schools. The results were so good that teachers, parents, and school administrators began using them in their own lives. Now this system is being used internationally.
Yes ,our responses changed with the passage of time due to education,experience and knowledge.
Dec 8th, 2014
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