UMB Revising LEO Instructions for Effectiveness & Professionalism Letter

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cvzragrynw

Writing

University of Maryland - Baltimore

Description

For this discussion topic, we will practice another skill needed in professional writing -- composing an email message to an employee using proper tone and professionalism.

Before you start, you will want to read the following.  These readings are provided for you in Content for week 4.

  • Scenario: Anderson College (Part I)
  • Jay Williams' Ineffective Instructions
  • D.A. Jameson, "Management consulting and teaching: Lessons learned teaching professionals to control tone in writing
  • video -- "Using a Holistic Approach to Writing Business Emails"

After reading the scenario, the set of instructions written by Jay Williams, and the Jameson article, please complete the following:

Imagine that you are Dr. Richard Johnson, Dean of the Undergraduate School at Anderson College.   You will write an email message to Jay Williams, the student worker, informing him that his instructions are not suitable to be distributed to the students and faculty at Anderson College.

Keep in mind the Jameson article.  You want to maintain proper tone and professionalism.  While the instructions that Jay wrote are not professional and would be embarrassing to send to the students and faculty members, you do not want to seem unprofessional in your message to Jay.  In addition, he is a student worker. You don't want to overly criticize him in your message.


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Changing the Discussion Settings in LEO The following instructions show how you should set up your discussion settings in LEO. 1. You should click on discussions. 2. Then you want to click on settings. 3. The interface looks like this 4. The next step is to change some settings. Look at this next picture. 5. Did you see what we just changed? Good! 6. Want to know the next step? Here it is! ☺ 7. I hope you see that two settings have now been changed. Examine the pictures closely to see what has been changed. It’s important. 8. Clicking save will save these settings. 9. Now, click on any particular discussion, and you will see how the changes change the interface. For example, you could click on student introductions, as the screen capture below indicates: 10. Take a look. Cool, eh?!? 11. And more cool features are shown in the next picture. I hope this helps. Scenario at Anderson College Part I Anderson College has an enrollment of 10,000 students. Among this student population, 20% of the students are international students for whom English is not a native language, 10% of the students are dual-enrollment high school students, 20% of the students are graduate students, and the remaining 50% of the student population consists of a mixture of adult learners and traditional students. Anderson adopted LEO as its learning management system two years ago. Anderson uses LEO for both its online classes and its hybrid classes. Since moving to LEO, Dr. Richard Johnson, Dean of the Undergraduate School at Anderson, and Dr. Lynn Peterson, Dean of the Graduate School at Anderson, have noticed that both students taking classes at Anderson and instructors teaching at Anderson are often not aware of the different settings one can choose to view discussions in LEO. This lack of awareness has caused confusion and frustration as students and faculty members have attempted to navigate through the discussions in their classes. Dr. Johnson and Dr. Peterson tried to address this problem two months ago. At that time, they asked the student worker in their office, Jay Williams, to write instructions on how to change the settings for discussions in LEO for the optimal viewing arrangement. Jay wrote some instructions. However, he wrote them very unprofessionally and poorly. They cannot be distributed to students in their current form. As a result, Anderson College now has a set of poorly designed instructions that it cannot send out to students and faculty members. Meanwhile, students and faculty members are still experiencing frustration with the system, and they need a document that guides them through how to adjust their settings in LEO for viewing discussions.
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Explanation & Answer

Attached. Please let me know if you have any questions or need revisions.

Subject: Revising LEO Instructions for Effectiveness and Professionalism

Dear Jay Williams,
I recently went through the instructions regarding LEO that you submitted a while ago for the
faculty and student in Anderson College; ...


Anonymous
Very useful material for studying!

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