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Question 1
Financial Perspective
Assuming we get the success we, look
forward to, how are considering the
shareholders?
Measures
Value of Shareholder
Growth
Profitability
Customer’s Perspective
Assuming we reach to our vision, what’s the
customer’s best considerations?
Measures
Quality assured
Service provided
Pricing
Internal Perspective
Assuming all our customers are satisfied,
which are the best processes to use?
Measures
Level of productivity
Pricing and cost
Cycle time...
Review
Review
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