In this Assignment focused on resolving an employee problem, you will engage
in developing the following professional competencies:
Defining an unstructured problem
Make ethical decisions and solve problems
Deal with conflict effectively
All of these professional competencies are desirable in the competent employee in
the current workplace. Often employees must work in various teams on a multitude
of projects or initiatives. In order to work successfully, employees must
actively listen to other team members to solve what are often unstructured
problems in an integrous manner.
Read the background information.
The Company: PROScout
Mission Statement: We scout talent for tomorrow’s
work. We are a focused team of professionals committed to finding the
best qualified candidates for our clients. Job candidates are screened
for the highest ethics, talent, skills, and abilities. We stand behind
our efforts and candidates at the time of hire or we will not charge our
clients a fee if the candidates are not acceptable.
After you have listened to the message the
first time, read the checklist items below, and then listen again to the
message taking detailed notes in response to those items. Begin writing
only after you are sure you can respond well to each item.
Then respond to the following Checklist items:
Explain the problem or problems.
As the boss (Kelly), what questions might you ask this
employee to clarify your understanding? As the employee
(Amalie) what questions might you ask your team to clarify your
Determine what might be the best leadership approach (from the
options in your text) for the boss (Kelly) in this situation based
on the mission statement and explain why.
Based on your knowledge of conflict resolution from the chapter
Reading, how might you resolve or respond to the problem(s)
as the employee (Amalie)?
What if the employee (Amalie) does not hear back from her boss in
time, what communication process particular to this
scenario would you advise her to use to communicate effectively
regarding the problem(s) to all concerned and why? Explain each
communication process step (specific to the scenario) to be used
regarding resolution of this problem(s).