MGT 404 Saudi Electronic University Total Quality Management Question

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vLnffre87

Business Finance

mgt 404

Saudi electronic university

MGT

Description

Please read the case study “TQM at the Ritz-Carlton” in Chapter 13, p.391 available in your textbook “Organization Development & Change” (10th ed.) by Cummings, T and Worley, C and answer the following questions:

  • Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements: -Power (0.5 mark) -Information (0.5 mark) -Knowledge and skills (0.5 mark) -Rewards (0.5 mark)
  • Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application. (1.5 marks)
  • Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. (1.5 marks)

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College of Administrative and Financial Sciences Assignment 3 Deadline: 17/04/2021 @ 23:59 Course Name: Organization Design & Development Student’s Name: Course Code: MGT404 Student’s ID Number: Semester: II CRN: Academic Year: 1441/1442 H For Instructor’s Use only Instructor’s Name: Students’ Grade: Marks Obtained/Out of Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. • Assignments submitted through email will not be accepted. • Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. • Students must mention question number clearly in their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). • Submissions without this cover page will NOT be accepted. Department of Business Administration Organization Design and Development- MGT 404 Assignment 3 Marks: 5 Course Learning Outcomes: • Analyze the human, structural and strategic dimensions of the organizational development (2.4) Assignment Instructions: • Be sure to cite at least two scholarly, peer-reviewed references in support of two of your answers and also incorporate the key concepts from the course. Assignment Question(s): Please read the case study “TQM at the Ritz-Carlton” in Chapter 13, p.391 available in your textbook “Organization Development & Change” (10th ed.) by Cummings, T and Worley, C and answer the following questions: • Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements: -Power (0.5 mark) -Information (0.5 mark) -Knowledge and skills (0.5 mark) -Rewards (0.5 mark) • Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application. (1.5 marks) • Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. (1.5 marks) Answers: A.1… 1.1… 1.2… 1.3… 1.4… A.2… A.3…
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Explanation & Answer

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1

Total Quality Management (TQM)
Institution Affiliation
Name
Date

2
Employee Involvement at Ritz-Carlton
Research shows that employees given power about work, given up to date information
about the company, an opportunity to build upon existing skills and are rewarded according
to their performance outcomes get more involved and take pride (Song, Yu, & Qu, 2017).
Power
In the implementation of TQM at Ritz-Carlton, planning extends to every firm level
where teams in individual work areas. Although managers are responsible for setting out
objectives and coming up with solutions for the teams, they must get input and involvement
from their team members. The TQM program at the Ritz-Carlton also empowers employees
to solve challenges encountered by guests as quickest possible. They have the power to act at
first notice without regarding the challenge faced by the guest. TQM policy at Ritz-Carlton
empowers the sta...


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