As we are going through this health care crisis in America. This video also helped me Mariah. Answering your question. Health Care is a system where you pay monthly to your health care provider. Some health care providers have a very good service where they offer your frequent dental checkups and health checkups. This causes very good customer satisfaction. The point of that video is to create a new idea where you can offer more service in your health care thus leading to higher customer satisfaction. The more the people choose a health care provider the better it is.