Eastern Michigan Areas of Opportunity and Note Areas of Underperformance Questions

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Zjraqne

Health Medical

Eastern Michigan University

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Strictly for medical experts. There are questions to answer relating to my annual evaluation. The attached are evidence of my success, please focus of high percentages as I have circled,

KDQOL are patient kidney survey completion, please focus on high percentages as it relates to region, division etc.

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1. What was accomplished this year( e.g results, competencies ( including compliance, skills and feedback from others. Patient relationships Areas of accomplishment for this year include building and establishing positive rapport with patients. This was imperative as I started the new position during height of the pandemic and with various barriers. Quality of Life promotion/ patient Supporting patients in re-engaging in the transplant process during the pandemic. This evidence by reviewing Facility Health Records for the past few months. Adaptability Performing Covid-19 screenings on a regular basis. This ensures patient’s entering the building safe and overall safety of patients. Performing this duty requires time and constant re-adjustment of time and duties for screenings to be complete. 2.What could have gone better? ( include top three areas of opportunity and note areas of under performance In light of the challenges: Workload over 140 patients Volume: Patient needs are high especially as general services are limited due to closure and shorten hours 3. How was the Davita Way demonstrated. Give examples of consistently demonstrating Living the DaVita way referencing core values and caring behaviors Core Values; Service, Excellence, Intergity Team, Continuous Improvement, Accountatlity, Fullfillment, Fun Welcome: Completing Covid 19 screenings as patient’s enter the building Connect: Supporting patients with connecting to resources as they share presenting concerns. Empathize; Many of our patient share their lossess and challenges as it relates to pandemic. Where is there opportunity to improve? Workload Volume Time/ratio Discuss the top two to three priorities for the coming year to drive overall performance. (Consider results, competencies/skills, Living Fun due to he pandemic Fulfillment due to pandemic How can I as your leader, better support you to achieve the priorities, improvement areas and development opportunities Recognize strength abilities not focusing on my limitations Allow for self development with continuing education educations
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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.Incase of any adjustment keep me posted.

1. What was accomplished this year (e.g., results, competencies (including compliance, skills, and
feedback from others?
Patient relationships
Areas of accomplishment for this year include building and establishing a positive rapport with patients.
This was imperative as I started the new position during the year and with various barriers.
Quality of Life promotion/ patient
Supporting patients in re-engaging in the transplant process during the pandemic. There is evidence by
reviewing Facility Health Records for the past few months.
Adaptability
Performing Covid-19 screenings on a regular basis. This ensures patients entering the building safe and
overall safety of patients. Performing this duty requires time and constant re-adjustment of time and
duties for screenings to be complete.
Care Delivery
Despite the prevalence of the pandemic, kidney treatment and dialysis have been going on as
scheduled, and care delivery has improved.
Feedback
Referrals are a mode of indirect feedback, and though the result is wanting, it is evident of the hospital’s
performance.
2. What could have gone better? (include top three areas of opportunity and note areas of
underperformance
In light of the challenges:
Workload over 140 patients
Volume: Patient needs are high, especially as general services are limited due to closure and shorten
hours.
Improved performance; Calverton dialysis could have done better; this is in light of the performance of
Mt Rainer and the available gaps in the several assessment metrics. The patient census was low, at 39,
which is below average. Need to improve on the individual village and division performance
Patient education: This metric is also staggering and needs immense improvement to ensure the
patients are better equipped to accept and receive treatment.
Referrals: were also less, which is a deficit between the care provided for each dialysis session and the
overall service offered to the patients.
3. How was the DaVita Way demonstrated? Give examples of consistently demonstrating Living
the DaVita way, referencing core values and caring behaviors.

At DaVita, the culture, core values, mission, and vision are embedded with the ability to provide care;
hence their adherence is also considered an evaluation metric.
In light of the DaVita way, hospital culture is seen through these processes; just like a good village,
everybody is a team working for the common good. Through the performance analysis and regarding
the set metrics, the hospital has given life to many. The patients are also part of the hospital.
Core Values; Service, Excellence, Integrity Team, Continuous Improvement, Accountability, Fulfillment,
Fun
Welcome: Completing Covid 19 screenings as patient’s enter the building
Connect: Supporting patients with connecting to resources as they share presenting concerns.
Empathize; Many of our patients share their losses and challenges as it relates to the pandemic.
Excellence; The success rates of the treatment are high.
Continuous I...


Anonymous
Just what I needed…Fantastic!

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