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1.
The company that I regularly deal with is Alibaba, which is a global business. I usually buy
products form the company through an online platform. When I am contacting the company
especially making orders or an inquiry about a product, I usually use their chat option. The
company has two types of chats where one can opt to use a robot or live chat. I usually use both
options interchangeably. At the moment I am satisfied with the customer service that I get from
the company. When I do not get a solution from the robot, I usually switch to a live chat where
the customer care attendants provide the solution that I wanted. However, I would recommend
the company to attend to calls. There is an interconnectedness that I miss from the company for
using chats. I believe t...