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Explanation & Answer
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Conflict Resolution Outline
1. Types of Conflict
a. Task Conflict
b. Relationship Conflict
2. Conflict resolution strategy
a. Negotiation
b. Listening skills are crucial
3. Cultural considerations
a. Brazilians prefers collectivism
b. U.S culture based on individualism
4. References
1
Conflict Resolution Strategy Plan
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2
Conflict Resolution Strategy Plan
Types of Conflict
There are two types of conflict that are evident from the case which are task conflict and
relationship conflict. Task conflict refers to the type of conflict that arises due to work-related
issues in the organization. Task conflict in an organization cause differences among employees
and different workgroups that arise from disputes relating to the division of work, sharing of
resources, and opinion on procedures and policies, managing expectations, and judgments and
interpretation of facts (Behfar et al, 2008). This type of conflict is facing the Brazil branches
because the customer service department and the produ...
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