MBA 670 University of Maryland Stakeholder Management Plan Discussion Paper

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Business Finance

MBA 670

University of Maryland Global Campus

MBA

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Just need help with Project 2 Step 8 (Project Management Plan, Subtask: Stakeholder Management Plan) however the entire project is posted below just for reference. Question #8 in the Project Management Template ONLY


Project 2: Project Management in an International Environment
Step 1: Become Familiar with Project Scope

A few hours after your call with Latoya Green, you receive an email from her executive assistant that defines the high-level deliverables and timelines for this project in a project statement of work (SOW).

INBOX: 1 New Message

Subject: Deliverables and Timeline for Store Opening

From: Cassandra Seltzer, Executive Assistant, TCS, Inc.

To: You

Greetings,

You will need to know the high-level deliverables and timelines for this project, which can be found in the project statement of work (SOW).

The SOW for this project lists the following requirements:

  • design the new store building, garage, parking lots, and landscaping
  • obtain required licenses and permits
  • prepare the site and lay the foundation
  • construct the new store building and finish the interior
  • construct the garage and garden center
  • outfit the store with shelves, fixtures, and IT systems (e.g., communications and payment systems)
  • pave the parking lots and landscape the exterior of the store
  • stock the store with inventory (For this project, stick to a storewide, high-level inventory budget, though you may have to make estimates based on different product categories, such as lumber, hardware, appliances, etc.)
  • staff, hire, and train store personnel

The SOW specifically notes that your project scope does not include the following:

  • marketing or publicity
  • other actions and costs related to operation of the new store

This project will require that you and your team create the following deliverables within the time frames described in this project, using standard templates provided in subsequent steps by TCS management. These steps will ensure that the new store is fully operational by the target date. Those deliverables, described in detail later, include the following:

  • a project charter
  • a stakeholder management plan
  • a high-level work breakdown structure (WBS) for the project
  • a risk register that identifies 5–10 key project risks and the team’s proposed responses for handling such risks
  • a Gantt chart showing key project activities and the project’s critical path
  • a high-level project cost estimate, with supporting justifications, for the labor, materials, and overhead for the new facility to be ready for operation by the assigned target date
  • a project management plan

Thank you for your attention. Our group will be in touch.

Cassandra Seltzer

Email signature with Terrapin Construction Supply, Inc corporate logo, Cassandra Selzer, Executive Assistant, and contact info

From your client file on Terrapin Construction Supply, Inc., you are informed that there are five major product groups at each TCS store: plumbing and electrical supplies; building materials; hardware and tools; seasonal, garden, and yard items; and paint, flooring, and wall coverings.

Each TCS store has a store manager, assistant store manager, bookkeeper, information systems manager, a manager for each of the five major product groups, customer service employees to assist with purchases on the store floor, cashiers, receiving and stocking employees, and maintenance and janitorial employees.

In summary, you know a lot about what you need to have 10 months from now, but how will you get there? You do not have much experience with formal project management so you message a colleague who recently acquired a project management professional (PMP) certification.

In the next step, your friend delivers the requested help, outlining several key project management topics.

Project 2: Project Management in an International Environment
Step 2: Become Familiar with Project Management Concepts

In the previous step, you received a SOW and the authorized templates from the CEO’s office. You also put out an SOS to a friend, who emails you the next day.

INBOX: 1 New Message

Subject: Re: Help!

From: Jorge Linville

To: You

Got your message, good to hear from you and glad to hear you’re still with Maryland Creative Solutions.

Sounds like a big project you’ve been tasked with. I’m happy to help out where I can.

To begin, I’d suggest doing some background reading to familiarize yourself with a few key topics. I'll help get you get started:

Those are the basics, at least. Hope this helps, and good luck!

Jorge

Email signature of Jorge Linville, Project Manager, and contact info

After you have reviewed these project management resources, proceed to the next step, where you will develop a project charter.

Project 2: Project Management in an International Environment
Step 3: Develop a Project Charter

Very glad that you reached out for Jorge’s insight and resources, you proceed with the formal requirements listed in the project statement of work.

Your team has established guidelines for communication and accountability on this project. Now, your team will need to develop a project charter using the provided project charter template. While this document will not be turned in until the end of Week 4, it will guide your development of the project management plan. Note that TCS CEO Latoya Green is your project sponsor and the key stakeholder who must approve and sign the project charter.

When you have completed your project charter, continue to the next step, where you will develop a stakeholder management plan.

Project 2: Project Management in an International Environment
Step 4: Develop a Stakeholder Management Plan

Following your team project charter, you are invited to a check-in web meeting with MCS CEO Jillian Best to discuss next steps with the TCS project:

Calendar Invite: Jillian Best, CEO

“I’m glad your team has agreed on a charter for TCS,” Jillian says. “Now I want you to really start nailing down some of the specifics of this project, such as involved parties, responsibilities, risks, and costs.

“To this point, TCS management has provided you with information and templates for this project, your team has set guidelines to work together effectively, and you have used that information to develop a project charter for Latoya Green to approve. Now, you are ready to begin thinking about stakeholders and stakeholder management.

“Your team needs to develop a stakeholder management plan. I’m attaching a stakeholder management plan template to follow. The plan should identify potential stakeholders by their general role, such as CFO, local government offical, vice president of marketing, etc. There is one exception: You must name Latoya Green as your project sponsor.

“Good work team, looking forward to seeing the stakeholder management plan."

When you have completed your stakeholder management plan, continue to the next step, where you will develop a work breakdown structure and Gantt chart.

Project 2: Project Management in an International Environment
Step 5: Create the Work Breakdown Structure and Gantt Chart

In previous steps, you identified all stakeholders, both internal and external to your team, and created a communication plan to manage their expectations. Now your team must consider how you will handle the work breakdown structure (WBS) and Gantt charts.

Create a draft of the work breakdown structure based on the provided WBS template. Then, using Microsoft Project, create a high-level WBS for your project that covers the key facets set out in the statement of work, such as the design of the new store. All required dependencies for activities should be established. That work will be used to create your Gantt chart with the project schedule. Ensure that your Gantt chart indicates the critical path in red. If you need help, please follow these Microsoft Project guidelines.

For feedback from your instructor, submit your project charter, stakeholder management plan, WBS, and Gantt chart to your team's group discussion area only. Then continue to the next step, where your team will develop a project risk register for this store construction project.

Project 2: Project Management in an International Environment
Step 6: Create the Risk Register

Risk is a factor in every project. Each stakeholder and each element in your work breakdown structure, especially along the critical path, introduces risk. Identifying and managing these risks is critical to ensuring project success. Read more in Project Risk and Risk Register.

In this step, your team will develop a project risk register using the provided risk register template. The risk register must include at least 10 project risks, both internal and external, as well as the projected response or responses to those risks. Keep in mind that you are conducting a project in a foreign country, Brazil, which itself will add some risk because the official language in Sao Paulo, Brazil is Portugese.

When you have completed your risk register and identified at least 10 project risks, continue to the next step, where you will develop a project cost estimate.

Project 2: Project Management in an International Environment
Step 7: Estimate Project Cost

Your team has already identified the details of the work schedule in a work breakdown structure and visualized these details in a Gantt chart with a critical path. You also used your stakeholder management plan to determine who needs to be informed of progress on the project and when. And you’ve planned out responses to the risks you identified. Now, you must determine the cost to build and operate this store. You must also estimate the costs of the required inventory inside the store and the hiring and training of employees to begin operations. Read Project Cost Estimating and Project Procurement for help in answering this question.

For this project, your team only needs to research and provide high-level budget estimates for the various work packages or the higher-level work activities. For example, building the store itself might be broken down into design, site preparation (your company already owns the land), permit costs, plumbing, electrical, etc. Or, you may prefer to just use major categories such as design, build, and outfit. Consider other project procurements that may be required for your project. Develop your own project cost estimate template. While your research will yield material, labor, and overhead cost data in Brazilian real (BRL), for the purpose of this assignment, you will convert all cost figures to US dollars (USD).

When you have completed the project cost estimate, continue to the next step, where you will complete your project management plan.

Project 2: Project Management in an International Environment
Step 8: Complete the Project Management Plan

Before any work can start on the new TCS store in Sao Paulo, Brazil your team must put all the work you’ve done so far into a project management plan.

Use the project management plan template to create your plan. Your plan should be 15 to 20 pages, double spaced, excluding cover page, executive summary, reference list, and appendices. Any tables, graphs, and figures should be included as appendices. Your report should have one-inch margins and be double spaced in 12-point Times New Roman font. In-text citations and references should abide by APA format. The report should be organized using headings and subheadings to improve its readability.

For clarity, the plan should cover key elements in the main body of the plan, and then use appendices for detailed data. For example, you could provide a summary cost breakdown in the main body, and the detailed breakdown of costs in an appendix, such as an Excel spreadsheet.

Your final project management plan will consist of two files: the completed template and the Microsoft Project file (*.mpp) containing your WBS and Gantt chart. Submit these files in the dropbox located in the final step of this project by the end of Week 4. Also, each team will post one copy of the final project management plan in the team's group discussion area.

Unformatted Attachment Preview

Project Stakeholder Management Plan: Sao Paulo, Brazil Store Opening Project Sao Paulo, Brazil Title: Store Project Name/ Position/ contact information Role Date Prepared: 4/29/21 Stakeholder’s particular interest Full disclosure Expectations Influence Classification Complete working building High Very Important Latoya Green CEO/Project Sponsor Neymar Vice President Full disclosure Complete working building High influence Very Important Bill Gates Store Manager Full disclosure Functioning Store 25% of decision Important Steve Jobs Assistant Store Manager Full disclosure Functioning Store 20% of decision Important Will Smith Bookkeeper Full disclosure Functioning business 10% of decision Very Important Lebron James Information Systems Manager Some information Functioning data collection systems 10% of decision Important Warren Buffett Plumbing and Electrical Supplies Manager Some information Complete working building 5% of decision Important Lead decision maker Mark Zuckerberg Building Materials Manager Some information Complete working building 5% of decision Important Serena Williams Hardware and Tools Manager Some information Finished Hardware and Tools area 5% of decision Important Michelle Obama Seasonal, Garden and Yard Items Manager Some information Finished Seasonal, Garden and Yard Items area 5% of decision Important Sandra Oh Paint, Flooring and Wall Coverings Manager Some information Finished Paint, Flooring and Walling area 5% of decision Important Jair Bolsonaro Government Some information Tax paying business No influence Important Elon Musk Principal contractors Some information Well developed blueprints No influence Important Tim Allen Trade contractors Some information Clearly defined requirements No influence Important Customers No information Fully functioning store High influence Very Important Suppliers No information A store in need of supplies little influence Important local residents No information A business that does not inconvenience the local people. High influence Very Important Store employees No information Clean, safe building to work in High influence Very Important Store Architect Some disclosure Clearly defined requirements High influence Important Ronaldinho Environmentalists Some disclosure Environmentally friendly building Some influence Important Socrates Conservationists some disclosure Environmentally friendly building Some influence Important The Brazilian people 84 lumber Local people Joseph Pele Rivaldo Archeologists Some disclosure Building does not impact important land Some influence Important Ronaldo Media Some disclosure A friendly transparent company Some influence Important Madonna Regulatory agencies Some disclosure Building meets all codes and regulations High Influence Very important Project Management Plan: Sao Paulo, Brazil Store Opening Professor: ___________________ Date: _________________________ Course Name and Section: _____________________ Team members: __________________________ __________________________ __________________________ __________________________ __________________________ __________________________ Instructions This template of a project management plan contains instructions to project managers as well as basic examples of how to complete this document. The italicized text in square brackets clarifies the objectives and context for the information requested in the document and gives further instructions to project managers. When completing this project management plan template, (1) modify all existing text to fit the specifics of your project and (2) delete all instructional information that appears in brackets. (3) Your project management plan and all appendices will be submitted as two files: one MS Word document using this template and one MS Project file that your team creates. You will need to export any elements drafted using MS Excel to include as appendices in this document. Project Management Plan: Quebec City Store Opening 1. Introduction ❖ PURPOSE OF PROJECT MANAGEMENT PLAN [State the project's purpose and reference and include your project charter as an appendix.] The Sao Paulo Store Opening Plan is being prepared for all project stakeholders, including the project sponsor, senior leadership, and the project team. 2. Executive Summary of Project Charter [Provide an executive summary of the project charter.] 3. Scope Management ❖ WORK BREAKDOWN STRUCTURE [Discuss the project's Work Breakdown Structure as created in your MS Project file (.mpp)] 4. Schedule/Time Management [Provide estimated start and end dates for the project and include any other important dates from your Gantt chart. Provide the Gantt chart in the same MS Project file (.mpp) as the WBS. Be sure to identify the critical path in the Gantt chart. Discuss how you will minimize or avoid delays for tasks on the critical path.] ❖ MILESTONES The table below lists the key milestones for this project, along with their estimated completion timeframe. [If the list of milestones is too long to insert here in the document, include them as an appendix.] Milestone [Provide milestone benchmarks, for example: project approved to proceed.] [Add as many rows as needed.] Estimated completion timeframe [Provide timeframe for completion, for example: one week after project is authorized.] 5. Cost/Budget Management [Provide a summary of the project's total cost, referencing factors that could influence that estimate. Include the project cost estimate as an appendix.] 6. Quality Management [Not required.] 7. Human Resource Management [Provide a summary of hiring, training and staffing plans here. Include hiring, training, and staffing costs for the store within the project cost estimate appendix.] 8. Stakeholder Management Plan 1 Project Management Plan: Quebec City Store Opening [List key stakeholders, including the project sponsor. Provide a summary of the stakeholder management plan. Include the detailed stakeholder management plan as an appendix.] 9. Risk Management [Discuss important risks associated with the project. Include a project risk register as an appendix.] 10. Procurement Plan [Discuss the important procurements needed for the project (e.g., construction contract).] APPENDICES: 1. 2. 3. 4. Project Charter Stakeholder Management Plan Project Risk Register Project Cost Estimate 2 Project Management Plan: Quebec City Store Opening Project Management Plan Approval [This page is provided for example only. No signatures are required.] The undersigned acknowledges they have reviewed the Quebec City Store Opening Project Management Plan and agree with the approach it presents. Changes to this Project Management Plan will be coordinated with and approved by the undersigned or their designated representatives. Signature: Date: Print Name: Title: Role: Signature: Date: Print Name: Title: Role: Signature: Date: Print Name: Title: Role: 3 Project Management Plan: Quebec City Store Opening Appendix 1: Project Charter 4 Project Management Plan: Quebec City Store Opening Appendix 2: Stakeholder Management Plan 5 Project Management Plan: Quebec City Store Opening Appendix 3: Project Risk Register 6 Project Management Plan: Quebec City Store Opening Appendix 4: Project Cost Estimate 7
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Explanation & Answer

Please view explanation and answer below.

Step 8 – Subtask: Stakeholder Management Plan
Student’s Name
Institutional Affiliation
Course Name
Instructor’s Name
Date

Step 8 – Subtask: Stakeholder Management Plan
Typically, stakeholder management involves the systematic identification, planning, and
implementation of actions designed to engage the project's stakeholders. Ideally, stakeholders
could be described as groups or individuals who have interests in the project that is being
implemented since they are affected by the project outcomes, or they are directly involved in the
work being performed in the initiative. Therefore, the stakeholder management plan identifies
the actual and potential stakeholders involved in the project and summarizes their interests and
needs to establish a better strategy of engaging them throughout the undertakings of the project
(Stakeholders and Stakeholder Management, n.d.). Furthermore, the plan discusses the project’s
impact on each stakeholder and how and when the project team will communicate with them. In
most cases, a project will have a wide range of stakeholders with differing interests. These
stakeholders can pose a significant influence on the ultimate success or failure of the set goals.
Besides, these stakeholders can either be external or internal to the organization that is
implementing the project. For instance, internal stakeholders can include people who are not
working or contributing directly to the project, but their operations, costs, risks, as well as
policies have an impact or could be affected by the project. The project sponsor, functional
departments’ heads, policy-driven department heads, and the project leadership team are part of
the internal stakeholders. Regarding this project, the project team has identified several
stakeholders, both internal and external. Each stakeholder has a varying level of interest and
overall influence on the project's success. As such, key stakeholders have been distinguished
from non-key stakeholders, which the project team will be extra diligent in understanding their
interest and frequently communicating due to their significant influence on the desired outcome
and success of the project.

Key Stakeholders
Project Sponsor: Latoya Green, CEO of TCS: As the CEO of TCS, Miss Green has
100% interest in the project’s success because this is the company’s first international store. The
success of thi...

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