InstructionsYou are working for a local department store in the Operations Department. You notice that their business practices and use of technology are not up to date. The Human Resources Department does not have adequate computer access and often requires employees to complete some business at home. They also require prospective employees to apply from home. You recognize that not all people have personal computers, and some might be accessing business and personal records from a public computer. There are two prominent sociological theories that can be used to easily examine computer usage for individuals and organizations. Those theories are Conflict Theory and Symbolic Interaction Theory.At a staff meeting, you and your team are engaged in a discussion about the use of technology on both an individual and organizational level. You cite the digital divide as a major concern. Your store is considering an upgrade in some or all of their technological resources.Recognizing that you are technologically savvy, your supervisor asks you to generate a visual comparison that considers the use of public computers versus a personal computer. You will rank concepts such as ease of use, time, and comfort in completing tasks, security factors, email management, and safety in conducting business that is typically completed on a computer that may lead someone to experience the digital divide (a difference between groups of people and their use of digital technology). You will also need to consider the sociological theories named above and explain how from a sociological perspective, it would benefit or hinder the store you work in to upgrade their technology. Your comparison should consider various factors identified below and will illustrate the benefits and some potential limitations of utilizing technology. Your presentation will be presented to your supervisor and other members of the Operations Department in order to determine which, if any, components of the store's current technological operations will be updated. The visual comparison can be in any engaging format that you select. For this comparison chart, you are to reflect upon and address the following sets of questions/information.Define conflict theory.Define symbolic interaction theory.Discuss how each of these theories would explain the use of technology and the development of the digital world we now live.Consider multiple ways that society has changed in the past several decades and what contributed to that change.Provide examples of technological growth and change over the past several decades.Make direct correlations between the technologies that exist and the changes that have occurred at the organizational and societal levels in the past several decades.Define digital divide.Consider factors that create the digital divide, such as access to technology, socioeconomic status, age, personal interest, location of residence, etc.Based upon factors that cause the digital divide, suggest ways that this divide can be combated.How does the digital divide apply to the store that you work in for this scenario?Which theoretical perspective can best be applied to your store in the above scenario to help explain and counter the impacts of the digital divide?APA formatting required, Grading rubric is attached.

Psychotherapeutic Skills and Listening Skills Watch the Excerpts from Initial Counseling Sessions video presentation located in the Resources and observe the following: http://media.capella.edu/CourseMedia/COUNR5832/ses... incase the video does not work I have attached the transcript to the video Counselors use a variety of skills and methods to help someone. In this assignment, you will learn to identify some of these skills as well as have an opportunity to practice listening skills. You may find that simply listening is harder than it sounds. In Part One of this assignment you will watch a video and reflect on what you observed. In Part Two, you will practice your listening skills with a partner. After you complete these exercises, you will write a 2–3 page paper that reflects what you learned during these experiences. Part One How the therapeutic alliance is being formed.The attending and listening skills being used.How the client is responding to the therapist.Which counselor strategies seem to be most effective with the client.You are encouraged to watch the video more than once and take notes since the answers to these questions will be incorporated into your paper.Part TwoFor the second part of this assignment, find a partner with whom you can practice your listening skills. This is not a mock therapy session, so the volunteer should not discuss a personal problem or issue. Instead your partner can talk about any topic they choose for 3 minutes. You should actually time the session.Your task is to simply listen to the person without interjecting anything about yourself. For this first round, you should also not ask any questions or even respond to your partner verbally. You can however use nonverbal behavior to indicate that you are actively listening.For the second round, your partner should continue talking for another 5 minutes. S/he can talk about the same topic from the first round or a new one. Prior to beginning, explain that you will be interacting a little bit more to practice your counseling skills. However, the goal is still to listen to what is being shared, not to interject information about yourself. Focus on basic attending and listening skills while still keeping in mind the ultimate objective, which is to simply listen.At the conclusion of the session, ask your partner for feedback. You can use some of the following questions:What was it like to talk without getting verbal feedback (first round)?Did you feel heard for the second round? If so, what made you feel as though you were heard?Was there anything in either round that could have helped you to feel more like you were being listened to?Overall, what was this activity like?Assignment InstructionsFor this assignment, you will write a brief paper (2–3 pages only) of your video observations and the listening session with a partner. The paper should contain the following:A summary of your video observations using the guidelines provided in Part One of this exercise. Provide specific examples when writing your responses. As a reminder, the subtopics are as follows: How the therapeutic alliance is being formed.The attending and listening skills being used.How the client is responding to the therapist.Which therapist strategies seem to be most effective with the client.Anything you learned from the video that you were able to practice with your volunteer. Be sure to relate your learnings to theory or research.A description of the skills you used for the listening sessions.Insights you gleaned from the listening activities. Be sure to relate you learnings to theory or research.Research findings (from the text and supplemental scholarly literature) on the therapeutic alliance, efficacy of counseling, nonspecific/relationship therapeutic factors, and/or counseling skills. Use at least 2 professional or scholarly resources to inform your work.Assignment RequirementsWritten communication: Written communication is free of errors that detract from the overall message.APA formatting: References and in-text citations are formatted according to current APA style and formatting.Length: 2–3 double-spaced pages of content, not counting the title page and references page.References: Use at least two professional or scholarly sources to support your paper.Font and font size: Times New Roman, 12-point.Turnitin: Submit your paper to Turnitin. Review your results and make any needed changes based on your Turnitin results before submitting to the assignment link for grading.In addition look through the Psychotherapeutic Skills and Listening Skills Scoring Guide to ensure you have met all of the criteria for the assignment.