Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
IN SEMESTER (INDIVIDUAL) ASSIGNMENT 2
Module Code: BUSS-B 2008
Module Name: Quality Management
Level: 2
Max. Marks: 100
Instructions to Student
•
Answer all questions.
•
Deadline of submission: 3 Jun 2021 (23:59 Hrs)
•
The marks received on the assignment will be scaled down to the actual weightage
of the assignment which is 50 Marks.
•
Formative feedback on the complete assignment draft will be provided if the draft is
submitted at least 10 days before the final submission date through email.
•
Feedback after final evaluation will be provided 10 June 2021
Module Learning Outcomes
1. Select and apply appropriate techniques for achieving quality related goals.
2. Collaborate within a team to develop a quality management plan which responds to the needs of
stakeholders.
Assignment Objective
Be able to apply theory to practice in familiar and unfamiliar situations, Explaining and reasoning,
interpreting ideas, skimming information through documents and make sense of information and
to make the appropriate connections, Communicate ideas and opinions in writing.
Assignment Tasks
Task 1)
(10 Marks)
Submit a work proposal for this assignment or before 9 May 2021 (23:59) which must include:
•
Understanding of deliverables – a detail description of deliverables.
(4 Marks)
•
General overview of proposed plan - initial understanding of solution to Task 2.
(4 Marks)
•
Timeline for completion of the given tasks.
(2 Marks)
The work proposal must be submitted in a word file through the link available in Moodle.
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
Task 2)
(80 Marks)
Background:
DHL Logistics company is involved in many types of Logistics and Supply Chain activities. The company
operates many warehouses and transport management in Oman. Recently, during a survey with the
customers company came to know that there are many complaints due to the late delivery of goods to
the customers and packing issues. Management of DHL Logistics company is very enthusiastic to improve
their delivery system to the customer and packing system.
Delivery Locations: Salalah, Sur, Sohar, Muscat
Distribution Center: Barka
Late Deliveries: 18 out of 50 Deliveries
Packing issues: 20 out 50 Deliveries
Assignment:
As a quality management expert, you need to work with DHL Logistics and by applying different six sigma
techniques, provide solutions to the problems company is facing at the moment.
Tasks:
Define Phase:
(10 Marks)
Preventing loss of energy in unclearly defined projects and not setting hopes to high, the First step is to
write a project charter. Crucial in the charter is the VOC, translated in to a measurable term.
All Project Charter-items covered (e.g. Stakeholder analysis)
Measure Phase:
(20 Marks)
There is quite some variation in the results. Variation is caused by something! Search for the real causes
of variation, otherwise we will never get the process working at a desired level, is the next step.
The first survey is done with the help of a fishbone diagram.
Variables determined for measuring and specs
List 5 dominant factors for the variation
Design a data collection plan
Analyze Phase:
(20 Marks)
Now it is of the utmost importance to determine the quality of the current process. (baseline
performance).
Hypothesis-Testing
T - F test
ANOVA test
Scattered Diagram
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
Improve Phase:
(20 Marks)
It must be quite clear that the process is very unreliable. The first step is an improvement approach. Please
think out of the box….and feel free to ask questions!
Is there a / more - root causes and a possible solution?
At least 3 possible improvements are tested with proven improvements
Control Phase
A Control Chart
A Standard Operating Procedure
Evaluation Criteria
Criteria
Work Proposal
Define Phase
Measure Phase
Analyze Phase
Improve Phase
Control Phase
Referencing and Formatting
Total
(10 Marks)
Marks
10 Marks
10 Marks
20 Marks
20 Marks
20 Marks
10 Marks
10 Marks
100 Marks
Rules & Regulations:
•
•
•
•
All resources should be cited using CU Harvard style.
The final assignment must have a Title page, Table of Contents, References/ bibliography using
CU Harvard Style and page numbers.
Title Page must have Assignment Name, Module name, Session, your name, ID, and the name of
the faculty.
Softcopy in word format is to be submitted through Turnitin link on Moodle.
Viva will be conducted after the assignment submission as per the dates informed earlier.
•
1200 to 1500 words maximum
•
Guidelines:
•
Assignment must be computer typed.
➢
Font - Times New Roman
➢
Font – Style - Regular
➢
Font - Size - 12
➢
Heading should be with Font Size 14, Bold, Capital and Underline.
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
•
•
•
Explain with suitable diagrams wherever required. Diagrams must be drawn using suitable
software or by pencil.
Each student has to do the assignment individually.
You can refer books in e-Library or use internet resource. But you should not cut and paste
material from internet nor provide photocopied material from books. The assignment answers
should be in your own words after understanding the matter from the above resources.
Important Policies to be followed
1. Student Academic Integrity Policy*:
MEC upholds the spirit of academic integrity in all forms of academic work and any form of violation
of academic integrity shall invite severe penalty. Any benefit obtained by indulging in the act of
violation of academic integrity shall be cancelled.
All cases of violation of academic integrity on the part of the student shall fall under any of the below
mentioned categories:
1.
Plagiarism
2.
Malpractice
3.
Ghost Writing
4.
Collusion
5.
Other cases
If the student fails a module and has a proven case of academic integrity violation in this module, the
student is required to re-register the module. This is applicable to first and second offenders of
plagiarism.
1. Plagiarism
A. First offence of plagiarism
I.
If a student is caught first time in an act of plagiarism during his/her course of study in
any assignment other than project work, the student will be allowed to re-submit the
assignment once, within a maximum period of one week. However, a penalty of
deduction of 25% of the marks obtained for the resubmitted work will be imposed.
II.
Period of re-submission: The student will have to re-submit the work one week from the
date he or she is advised to re-submit.
III.
If the re-submitted work is also found to be plagiarized, then that assessment will be
awarded a zero mark. Re-submission of the work beyond the maximum period of one
week will not be accepted and the assessment will be awarded a zero mark.
B. Second offence of plagiarism
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If any student is caught second time in an act of plagiarism during his/her course of study (in a
subsequent semester), the student will directly be awarded zero for the work in which plagiarism
is detected. In such cases, the student will not be allowed to resubmit the work. A warning of
suspension shall be issued, and student has to sign an undertaking and undergo counselling
session in such cases.
2. Malpractice/Ghost-writing/Collusion
A. First offence of Malpractice/Ghost-writing/Collusion
If a student is caught in an act of Malpractice/Ghostwriting/Collusion for an assessment
component irrespective of coursework or end semester, the student shall fail the module
and shall be required to re-register the module
B. Second Offence of Malpractice/Ghost-writing/Collusion
If a student is caught a second time in an act of Malpractice/Ghostwriting/Collusion for
an assessment component irrespective of coursework or end semester, the student
shall fail the module. A warning of suspension shall be issued, and student has to sign
an undertaking and undergo counselling session in such cases.
3. Third Offence of Academic Integrity Violation
If a student is caught a third time in an act of Academic Integrity Violation for an assessment
component irrespective of coursework or end semester (in a subsequent semester), the student
shall fail the module and also shall be suspended for one semester from the College, as
recommended by institutional level academic committee, Chaired by the Associate Dean, Academic
Affairs.
4. Fourth Offence of Academic Integrity Violation:
If a student is caught a fourth time in an act of Academic Integrity Violation for an assessment
component irrespective of coursework or end semester (in a subsequent semester), the student shall
fail the module and also shall be expelled from the College, as recommended by institutional level
academic committee, Chaired by the Associate Dean, Academic Affairs.
5. Other cases
If a student commits an act of academic integrity violation as per the definition of “other cases”
mentioned in the previous section or of a different nature, student’s case shall be forwarded to an
institutional level academic committee, Chaired by the Associate Dean, Academic Affairs. The
committee shall investigate the case by means of a viva and/or a disciplinary hearing and shall take
appropriate decision. The penalty that can be granted to a proven case of academic integrity violation
which falls in this category of “other cases” can be a warning/component zero/ module
fail/suspension/expulsion depending on the nature and gravity of the offence.
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
6. Types/Variations of Cases:
I.
II.
III.
IV.
If plagiarism is detected in any component of one assessment, the deduction in marks will be
applicable for the whole assessment, even if only the component or part submission alone needs
to be resubmitted.
If plagiarism is detected in a group assessment, all students of the group will be considered as
having committed an act of plagiarism and the policy will then be applied to all students
If plagiarism is detected in any component of a group assessment, the deduction in marks will be
applicable for the whole assessment even if only the component or part submission alone needs
to be resubmitted.
All students of the group would be considered as having committed an act of plagiarism and the
policy will then be applied to all the students of the group.
If the assessment consists of components or part submissions that could be a group assessment
component (e.g. group assignment) and an individual assessment component (e.g. individual
reflection), the following will be applicable:
a.
If plagiarism is detected in the group assessment component, all students of the group
will be considered as having committed an act of plagiarism, The policy will then be
applied to all students of the group. Group assessment component will be resubmitted
as per the policy.
b.
If plagiarism is detected in the individual assessment component, the individual
assessment component will be resubmitted and the policy will then be applied to that
student alone.
c.
For both (a) and/or (b), the deduction in marks will be applicable for the whole
assessment.
* for further details Refer to MEC Student Academic Integrity Policy in Student Handbook.
2. Late Submission Regulations:
It is the students’ responsibility to check all relevant timelines related to assessments.
As per the Assessment Policy at MEC, late submissions are allowed for one week (5 working days)
for all UG modules with a penalty. In such cases, a deduction of 5% of the marks obtained for the
submitted work shall be imposed for each working day following the last date of submission
till the date of actual submission. Assessment documents submitted beyond a period of one
week (5 working days) after the last date of submission will not be accepted and will be awarded
a zero for that assessment. In cases where the submission has been delayed due to extenuating
circumstances, the student may be permitted to submit the work without imposing the late
submission policy stated above. The extended period of submission will be one week from the
original last date of submission. In such cases, the student is expected to submit the supporting
certificates on or before the original last date of submission of the assessment and the decision
of extension rests with faculty responsible for the assessment .The late submission policy shall be
applied if the student fails to submit the work within one week of the original last date of
submission.
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Students may contact their teachers for clarification on specific details of the submission time if
required.
3. Research Ethics and Biosafety Policy
To protect and respect the rights, dignity, health, safety, and privacy of research subjects involved
including the welfare of animals and the integrity of environment, all student projects are
expected to be undertaken as per the MEC Research Ethics and Biosafety Policy. Accordingly the
following shall apply.
•
Research and other enterprise activities shall be conducted by maintaining the high ethical
standards consistent with national and international standards and conventions.
•
Any research at MEC that is categorized as high-risk research shall be subject to review and
approval by the Research Ethics and Biosafety Committee.
•
Research activities involving collection of human or animal tissues and manipulation of microbial,
animal or plant cells shall be subject to review and approval by the Research Ethics and Biosafety
Committee.
•
Participants involved in research must be informed about the purpose of research and intended
uses of research findings. Written consent must be obtained from people involved prior to the
commencement of research.
•
Data obtained from participants must be treated with high confidence and should be used only
for the intended purpose of research.
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
First Class
Assessment Evaluation Rubric
Knowledge and
Classification
Understanding /
Technical / Practical
Reflection and critical
General / Transferable
And % Range
Application of Theory /
Skills
analysis
skills*
Evidence of Reading
• Outstanding
• Tasks completed with • Outstanding skills • Outstanding ability to use
knowledge and depth
very high accuracy.
for critical analysis,
learning resources
of understanding of • Outstanding skills in
evaluation
and • Outstanding presentation,
principles
and
synthesizing.
interpretation
of
logically structured, using
concepts.
results
/
and • Outstanding
accurate grammar and
• Outstanding ability to
accomplishing
reflective practices,
spelling.
apply the theoretical
practical tasks.
demonstrating
• Mostly correct crossconcepts
by • Demonstrates
outstanding
high
referencing and links to
considering
of
personal learning
degree of autonomy in
supporting evidence
information
and growth, insight • Outstanding ability to
completing tasks
systematically.
into
required
communicate
the
professional
values
•
Evidence
of
reading
a
information
verbally
and
Outstanding
and principles and
wide
range
of
in writing.
professional
educational
94 -100
• Outstanding ability to
development
literature/research
work in groups and to
planning.
and where applicable
manage teams.
workplace strategies,
• Original
Findings • Outstanding ability to
policies
and
presented
with
learn autonomously.
procedures.
conviction
and • Very accurate referencing
justified very well
and bibliography using
appropriate referencing
style
• Outstanding
problemsolving
skills
and
outstanding
decisionmaking skills.
• Excellent knowledge • Tasks completed with • Excellent skills for • Excellent ability to use
and
depth
of
high accuracy.
critical
analysis,
learning resources
understanding
of • Excellent
evaluation
and
skills in
principles
and
synthesizing.
interpretation
of
• Excellent
presentation,
concepts.
results
/
and • Excellent reflective
logically structured, using
• Excellent ability to
accomplishing
practices,
accurate grammar and
apply
the
theoretical
practical
tasks.
demonstrating
spelling.
Excellent
concepts
by
excellent personal • Mostly correct cross84 – 93.99
considering
of
learning
and
referencing and links to
information
growth, insight into
supporting evidence
systematically.
required
• Excellent
ability
to
professional values
• Evidence of beyond the
communicate
the
and principles and
minimum
expected
information verbally and
professional
range of of educational
in writing.
development
literature/research
planning.
and where applicable
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
Second Class, Upper Division
workplace strategies,
policies
and
procedures.
Very Good
77 – 83.99
• Very good knowledge • Tasks completed with
and
depth
of
very good accuracy.
understanding
of • Very good skills in
principles
and
interpretation
of
concepts.
results
/
and
• Very good ability to
accomplishing
apply the theoretical
practical tasks.
concepts
by
considering
of
information
systematically.
• Evidence of reading a
very good number of
educational
literature/research
and where applicable
workplace strategies,
policies
and
procedures.
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• Findings presented • Excellent ability to work in
with conviction and
groups and to manage
justified well
teams.
• Excellent ability to learn
autonomously.
• Accurate referencing and
bibliography
using
appropriate referencing
style
• Excellent problem-solving
skills for decision-making
skills.
• Very good skills for • Very good ability to use
critical
analysis,
learning resources
evaluation
and • Very good presentation,
synthesizing.
logically structured, using
• Very
good
accurate grammar and
reflective practices,
spelling.
demonstrating very • Mostly correct crossGood
personal
referencing and links to
learning
and
supporting evidence
growth, insight into • Very good ability to
required
communicate
the
professional values
information verbally and
and principles and
in writing.
professional
• Very good ability to work
development
in groups and to manage
planning.
teams.
• Findings presented • Very good ability to learn
with
conviction
autonomously.
with very good • Precise referencing and
justification
bibliography
using
appropriate referencing
style
• Very good problemsolving skills decisionmaking skills.
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Third Class
Second Class, Lower Division
Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
Good
70 – 76.99
Satisfactory
60 – 69.99
• Good knowledge and • Tasks completed with • Good skills for • Good ability to use
depth
of
good accuracy.
critical
analysis,
learning resources
understanding
of • Good
evaluation
and
skills
in
• Good
presentation,
principles
and
synthesizing.
interpretation
of
logically structured, using
concepts.
results
/
and • Good
reflective
accurate grammar and
• Good ability to apply
accomplishing
practices,
spelling.
the
theoretical
practical tasks.
demonstrating
• correct cross-referencing
concepts
by
good
personal
and links to supporting
considering
of
learning
and
evidence
information
growth, insight into • Good
ability
to
systematically.
required
communicate
the
professional values
• Evidence of reading a
information verbally and
and
principles
and
good
number
of
in writing.
professional
educational
• Good ability to work in
development
literature/research
groups and to manage
planning.
and where applicable
teams.
• Findings presented • Good ability to learn
workplace strategies,
policies
and
with conviction and
autonomously.
procedures.
good justification.
• Good referencing and
bibliography
using
appropriate referencing
style
• Good
problem-solving
skills and decision-making
skills.
• Satisfactory knowledge • Tasks completed with • Satisfactory skills • Satisfactory presentation,
and
depth
of
satisfactory accuracy.
for critical analysis,
logically structured, using
understanding
of • Satisfactory skills in
evaluation
and
accurate grammar and
principles
and
synthesizing.
spelling.
interpretation
of
concepts.
results
/
and • Satisfactory
• Satisfactory
cross• Fair application of the
accomplishing
reflective practices,
referencing and links to
theoretical concepts by
practical tasks.
demonstrating fair
supporting evidence
considering
of
personal learning • Satisfactory ability to
information
and growth, insight
communicate
the
systematically.
into
required
information verbally and
professional values
• Evidence of reading a
in writing.
and principles and • Satisfactory ability to work
fair
number
of
professional
educational
in groups and to manage
development
literature/research
teams.
planning.
and where applicable
• Satisfactory ability to learn
workplace strategies,
• Findings presented
autonomously.
policies
and
with conviction and • Satisfactory referencing
procedures.
satisfactory
and bibliography using
justification.
appropriate referencing
style
• Satisfactory
problemsolving
skills
and
exceptionally competent
for decision-making.
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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP
Acceptable
/ Pass
50 – 59.9
Fail / Poor
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