https://www.skillsdevelopmentnetwork.com/infoskills/assets/documents/IS/Understanding%20SPC%20
Charts.pdf
https://www.youtube.com/watch?v=uPTdz8mkxi8
https://www.processexcellencenetwork.com/lean-six-sigma-businesstransformation/articles/statistical-process-control-the-alpha-and-omega
https://www.qualitydigest.com/inside/quality-insider-article/lies-damned-lies-and-teens-who-smokewhile-driving.html
https://www.qualitydigest.com/inside/statistics-column/empirical-rule-030518.html
https://doi-org.ezp.waldenulibrary.org/10.1016/j.procir.2016.01.137
https://www.processexcellencenetwork.com/lean-six-sigma-businesstransformation/articles/statistical-process-control-the-alpha-and-omegahttps://www.qualitydigest.com/inside/quality-insider-article/world-not-red-or-green-SPC-dashboardsprocess-control-chart.html
Assignment: Using Statistical Process
Control to Manage Processes
For this Assignment, you will be tasked with creating a presentation for a group of
business leaders to explain statistical process control (SPC) and to identify some
examples of the use of SPC to promote sound business decisions.
You work as a business analyst within the IT Department of XYZ Corporation and have
just been put on assignment as a consultant to a health care organization. In this
organization, there is a clinical “Nurse Helpline” call center, which has a staff of several
experienced nurses and nurse practitioners to answer telephone calls from outpatients
who have concerns about their health or the treatment or medications they are receiving
from the hospital. One of the leading metrics in this call center is hold times. They have
a standard that any call placed on hold is not in hold status for more than 2 minutes
before an interaction with a nurse. Every day, each clinic records the number of calls
and the number of calls on hold answered in less than 2 minutes. The management
team has concerns about the number of calls that have hold times greater than 2
minutes. They want to employ a more formal quality control process that would allow
them to get ahead of the problem, which is why you have been consulted.
During your initial interactions with the hospital and management team, you talk
informally about the use of statistical process control (SPC). You soon realize, however,
that some members of the management team may not have a true understanding of
how SPC would work in their organization. One member in particular asks a surprising
question that makes you wonder if part of the management team is missing even a
basic understanding of SPC. So, you decide to create a presentation that explains what
statistical process control is and provide the management team with some examples of
how SPC can be used in a business context to promote sound decision making. To
support the information that you provide in your presentation, be sure to reference a
minimum of four properly formatted, scholarly sources
Submit your presentation based on the following prompts.
Part 1: Explaining Statistical Process Control (8–10 slides, with speaker’s notes)
•
•
•
•
•
•
•
Define statistical process control (SPC) and briefly describe the history of SPC, focusing
on its origins. (2 slides)
Provide an example of a control chart (either one you create or one you locate on the
web) and label the parts of the chart. (1 slide)
Describe the derivation of the center line and control limits on a control chart and the
meaning of each. (1–2 slides)
Explain the two types of process variation—common cause and special cause. (2
slides)
Describe at least two signals of special cause variation that might be detected in a
control chart. (2–3 slides)
Part 2: Applications of SPC in Business Decision Making (5–8 slides, with speaker’s notes)
•
•
•
•
Identify at least two examples of the application of SPC in a business context. Select
examples from multiple industries (e.g., manufacturing, health care, and service). For
each example, describe how SPC was used to improve process, achieve better
outcomes, and support sound decision making. (2–4 slides)
For each type of process variation, describe the implications for management action. (2
slides)
In conclusion, provide three potential benefits of SPC to the health care organization.
Specifically, how might SPC help the company make sound decisions to the end of
achieving its goals? Also, what, if any, drawbacks do you see to using SPC? Identify
two possible risks of the use of SPC that the organization should be aware of. (1–2
slides)
Week 6 Assignment Template: Using
Statistical Process Control to Manage
Processes
[Your Name Here]
Walden University
Part 1: Explaining Statistical Process
Control
Defining SPC: 1 of 2
• [Define statistical process control. 1 slide]
Defining SPC: 2 of 2
• [Briefly describe the history of SPC, focusing on its
origins. 1 slide]
Example Control Chart
• [Provide an example of a control chart (either one
you create or one you locate on the web) and label
the parts of the chart. 1 slide]
Control Charts
• [Describe the derivation of the center line and
control limits on a control chart and the meaning of
each. 1–2 slides]
• [Add an additional slide if necessary. If a second slide
is added, update the titles in both to reflect “1 of 2”
and “2 of 2.”]
Process Variation: 1 of 2
• [Explain the following type of process variation:
common cause. 1 slide]
Process Variation: 2 of 2
• [Explain the following type of process variation:
special cause. 1 slide]
Special Cause Variation: 1 of […]
• [Describe at least two signals of special cause
variation that might be detected in a control chart.
2–3 slides]
• [Update the Title with the total number of slides for
this question.]
• [Continue to the next slide.]
Special Cause Variation: 2 of […]
• [Continue from the previous slide]
• [Update the Title with the total number of slides for
this question.]
• [Add an additional third slide if necessary. If a third
slide is added, update the title in it to reflect “3 of
3.”]
Part 2: Applications of SPC in
Business Decision Making
SPC in a Business Context : 1 of […]
• [Identify at least two examples of the application of
SPC in a business context. Select examples from
multiple industries (e.g., manufacturing, health care,
and service). For each example, describe how SPC
was used to improve process, achieve better
outcomes, and support sound decision making. 2–4
slides]
• [Update the Title with the total number of slides for
this question. Continue to the next slide.]
SPC in a Business Context: 2 of […]
• [Continue from the previous slide]
• [Update the Title with the total number of slides for
this question.]
• [Add additional third and fourth slides if necessary. If
third and fourth slides are added, update their titles
to reflect “3 of 3” (or “3 of 4”) and “4 of 4”
accordingly.]
Process Variation: 1 of 2
• [For each type of process variation, describe the
implications for management action. 2 slides]
Process Variation: 2 of 2
• [Continue from the previous slide.]
Benefits of SPC
• [Provide three potential benefits of SPC to the health
care organization. Specifically, how might SPC help
the company make sound decisions to the end of
achieving its goals? Also, what, if any, drawbacks do
you see to using SPC? Identify two possible risks of
the use of SPC that the organization should be aware
of. 1–2 slides]
• [Add an additional slide if necessary. If a second slide
is added, update the titles in both to reflect “1 of 2”
and “2 of 2.”]
References
[Include a reference list at the end of your presentation, just
as you would in a paper. Include a minimum of six scholarly
references. Reference list entries take the same format they
would in a paper:]
Jones, P. (2004). This great book. New York, NY: Publisher.
Smith, W., & Cat, D. (2010). How to make a good presentation
great. Presentations Quarterly, 45(4), 56–59.
doi:10.123.45/abc
Purchase answer to see full
attachment