Walden University Week 6 Statistical Process Control Presentation

User Generated

genplfvat

Mathematics

Walden University

Description

Submit your presentation based on the following prompts.

Part 1: Explaining Statistical Process Control (8–10 slides, with speaker’s notes)

  • Define statistical process control (SPC) and briefly describe the history of SPC, focusing on its origins. (2 slides)
  • Provide an example of a control chart (either one you create or one you locate on the web) and label the parts of the chart. (1 slide)
  • Describe the derivation of the center line and control limits on a control chart and the meaning of each. (1–2 slides)
  • Explain the two types of process variation—common cause and special cause. (2 slides)
  • Describe at least two signals of special cause variation that might be detected in a control chart. (2–3 slides)
  • Part 2: Applications of SPC in Business Decision Making (5–8 slides, with speaker’s notes)

  • Identify at least two examples of the application of SPC in a business context. Select examples from multiple industries (e.g., manufacturing, health care, and service). For each example, describe how SPC was used to improve process, achieve better outcomes, and support sound decision making. (2–4 slides)
  • For each type of process variation, describe the implications for management action. (2 slides)
  • In conclusion, provide three potential benefits of SPC to the health care organization. Specifically, how might SPC help the company make sound decisions to the end of achieving its goals? Also, what, if any, drawbacks do you see to using SPC? Identify two possible risks of the use of SPC that the organization should be aware of. (1–2 slides)
  • Unformatted Attachment Preview

    https://www.skillsdevelopmentnetwork.com/infoskills/assets/documents/IS/Understanding%20SPC%20 Charts.pdf https://www.youtube.com/watch?v=uPTdz8mkxi8 https://www.processexcellencenetwork.com/lean-six-sigma-businesstransformation/articles/statistical-process-control-the-alpha-and-omega https://www.qualitydigest.com/inside/quality-insider-article/lies-damned-lies-and-teens-who-smokewhile-driving.html https://www.qualitydigest.com/inside/statistics-column/empirical-rule-030518.html https://doi-org.ezp.waldenulibrary.org/10.1016/j.procir.2016.01.137 https://www.processexcellencenetwork.com/lean-six-sigma-businesstransformation/articles/statistical-process-control-the-alpha-and-omegahttps://www.qualitydigest.com/inside/quality-insider-article/world-not-red-or-green-SPC-dashboardsprocess-control-chart.html Assignment: Using Statistical Process Control to Manage Processes For this Assignment, you will be tasked with creating a presentation for a group of business leaders to explain statistical process control (SPC) and to identify some examples of the use of SPC to promote sound business decisions. You work as a business analyst within the IT Department of XYZ Corporation and have just been put on assignment as a consultant to a health care organization. In this organization, there is a clinical “Nurse Helpline” call center, which has a staff of several experienced nurses and nurse practitioners to answer telephone calls from outpatients who have concerns about their health or the treatment or medications they are receiving from the hospital. One of the leading metrics in this call center is hold times. They have a standard that any call placed on hold is not in hold status for more than 2 minutes before an interaction with a nurse. Every day, each clinic records the number of calls and the number of calls on hold answered in less than 2 minutes. The management team has concerns about the number of calls that have hold times greater than 2 minutes. They want to employ a more formal quality control process that would allow them to get ahead of the problem, which is why you have been consulted. During your initial interactions with the hospital and management team, you talk informally about the use of statistical process control (SPC). You soon realize, however, that some members of the management team may not have a true understanding of how SPC would work in their organization. One member in particular asks a surprising question that makes you wonder if part of the management team is missing even a basic understanding of SPC. So, you decide to create a presentation that explains what statistical process control is and provide the management team with some examples of how SPC can be used in a business context to promote sound decision making. To support the information that you provide in your presentation, be sure to reference a minimum of four properly formatted, scholarly sources Submit your presentation based on the following prompts. Part 1: Explaining Statistical Process Control (8–10 slides, with speaker’s notes) • • • • • • • Define statistical process control (SPC) and briefly describe the history of SPC, focusing on its origins. (2 slides) Provide an example of a control chart (either one you create or one you locate on the web) and label the parts of the chart. (1 slide) Describe the derivation of the center line and control limits on a control chart and the meaning of each. (1–2 slides) Explain the two types of process variation—common cause and special cause. (2 slides) Describe at least two signals of special cause variation that might be detected in a control chart. (2–3 slides) Part 2: Applications of SPC in Business Decision Making (5–8 slides, with speaker’s notes) • • • • Identify at least two examples of the application of SPC in a business context. Select examples from multiple industries (e.g., manufacturing, health care, and service). For each example, describe how SPC was used to improve process, achieve better outcomes, and support sound decision making. (2–4 slides) For each type of process variation, describe the implications for management action. (2 slides) In conclusion, provide three potential benefits of SPC to the health care organization. Specifically, how might SPC help the company make sound decisions to the end of achieving its goals? Also, what, if any, drawbacks do you see to using SPC? Identify two possible risks of the use of SPC that the organization should be aware of. (1–2 slides) Week 6 Assignment Template: Using Statistical Process Control to Manage Processes [Your Name Here] Walden University Part 1: Explaining Statistical Process Control Defining SPC: 1 of 2 • [Define statistical process control. 1 slide] Defining SPC: 2 of 2 • [Briefly describe the history of SPC, focusing on its origins. 1 slide] Example Control Chart • [Provide an example of a control chart (either one you create or one you locate on the web) and label the parts of the chart. 1 slide] Control Charts • [Describe the derivation of the center line and control limits on a control chart and the meaning of each. 1–2 slides] • [Add an additional slide if necessary. If a second slide is added, update the titles in both to reflect “1 of 2” and “2 of 2.”] Process Variation: 1 of 2 • [Explain the following type of process variation: common cause. 1 slide] Process Variation: 2 of 2 • [Explain the following type of process variation: special cause. 1 slide] Special Cause Variation: 1 of […] • [Describe at least two signals of special cause variation that might be detected in a control chart. 2–3 slides] • [Update the Title with the total number of slides for this question.] • [Continue to the next slide.] Special Cause Variation: 2 of […] • [Continue from the previous slide] • [Update the Title with the total number of slides for this question.] • [Add an additional third slide if necessary. If a third slide is added, update the title in it to reflect “3 of 3.”] Part 2: Applications of SPC in Business Decision Making SPC in a Business Context : 1 of […] • [Identify at least two examples of the application of SPC in a business context. Select examples from multiple industries (e.g., manufacturing, health care, and service). For each example, describe how SPC was used to improve process, achieve better outcomes, and support sound decision making. 2–4 slides] • [Update the Title with the total number of slides for this question. Continue to the next slide.] SPC in a Business Context: 2 of […] • [Continue from the previous slide] • [Update the Title with the total number of slides for this question.] • [Add additional third and fourth slides if necessary. If third and fourth slides are added, update their titles to reflect “3 of 3” (or “3 of 4”) and “4 of 4” accordingly.] Process Variation: 1 of 2 • [For each type of process variation, describe the implications for management action. 2 slides] Process Variation: 2 of 2 • [Continue from the previous slide.] Benefits of SPC • [Provide three potential benefits of SPC to the health care organization. Specifically, how might SPC help the company make sound decisions to the end of achieving its goals? Also, what, if any, drawbacks do you see to using SPC? Identify two possible risks of the use of SPC that the organization should be aware of. 1–2 slides] • [Add an additional slide if necessary. If a second slide is added, update the titles in both to reflect “1 of 2” and “2 of 2.”] References [Include a reference list at the end of your presentation, just as you would in a paper. Include a minimum of six scholarly references. Reference list entries take the same format they would in a paper:] Jones, P. (2004). This great book. New York, NY: Publisher. Smith, W., & Cat, D. (2010). How to make a good presentation great. Presentations Quarterly, 45(4), 56–59. doi:10.123.45/abc
    Purchase answer to see full attachment
    User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

    Explanation & Answer

    View attached explanation and answer. Let me know if you have any questions.

    Week 6 Assignment Template: Using
    Statistical Process Control to Manage
    Processes
    [Your Name Here]
    Walden University

    Defining SPC: 1 of 2
    • Statistical process control (SPC) entails the
    application of various statistical techniques to
    influence processes.
    • Uses could include waiting times in digital
    queues, determining trends from a population,
    and assessing issues in internal systems (He &
    Wang, 2018).
    • SPC applies a number of tools to control the
    processes and ensure adherence to specific
    constraints.

    Defining SPC: 2 of 2
    • SPC has its roots in medieval Europe
    • The evolution of SPC can be conceptualized as:
    • Craftsmanship
    • The factory system
    • Taylor system
    • SPC began to be applied more extensively and under
    conditions replicating the modern world in the
    Second World War in the production of war
    resources (Dönmezer, 2019).

    Example Control Chart
    Chart:
    Centerline
    Upper statistical...


    Anonymous
    Really useful study material!

    Studypool
    4.7
    Trustpilot
    4.5
    Sitejabber
    4.4

    Related Tags