Read the “Memorial Hospital” case study in Chapter 4 of your text. In a
three- to four-page paper, respond to the guided response below.
Memorial Hospital is a privately owned 600-bed facility.
care services, including complete laboratory
facilities, an emergency room, an intensive care unit, a cardiac care unit, and a psychiatric
several other hospitals in the metropolitan area.
purposely avoided getting involved in any specialized
obtaining very specialized diagnostic equipment
services would not be cost-effective. The General
Hospital, located only a few miles from Memorial, is
affiliated with the local School of Medicine and offers up-to-date services in those
specialized areas. Instead of trying to compete with General Hospital to provide special
services, Memorial Hospital has concentrated on offering
high-quality general health care at an affordable price. Compared
General Hospital, Memorial stresses close
personal attention to each patient from a nursing staff that cares about its work. In fact, the hospital has begun to place ads in newspapers and on
television, stressing its patient-oriented care.
However, the hospital's administrator,
about whether the hospital can really deliver on its promises, and worries that failure to provide the level of health care
patients expect could drive patients away. Janice met recently
hospital's managerial personnel to discuss her concerns. The meeting
questions about how the hospital's quality of health care could be assured. Jessica Tu, director of nursing,
question, "How do we measure the quality of health care? Do we give patients a
questionnaire when they leave, asking if they were happy here? That does not seem to answer the question because we could make a patient happy, but give them lousy health care." Several other
questions were asked concerning the
hospital's efforts to keep costs down. Some people were concerned that an emphasis on costs would be
detrimental to quality. They argued that when a person's
thinking about these questions. She
remembered reading recently that some
companies were using total quality management (TQM) to improve
their quality. She liked the idea—if it could be used in a hospital.
- Discuss ways that a hospital might measure quality. Be sure to explain your
- Explain the potential costs and failures of quality for Memorial Hospital
and discuss how each can be measured.
- Discuss ideas or techniques from TQM that Janice could use to help Memorial
focus on providing quality health care.
- Analyze the methods Memorial could use to assess the quality of health care
it is providing.
Your paper should be in paragraph form (avoid the use of bullet points) and
supported with the concepts outlined in your text and additional scholarly
Submit your three- to four-page paper (not including the title and reference
pages). Your paper must be formatted according to APA style as outlined in the
Ashford Writing Center and must cite at least three scholarly sources in
addition to the textbook.