Running head: PROCUREMENT PERFORMANCE Project Performance: Installation of Computer Networks and CCTV Surveillance Tiara Reed Strayer University BUS 419 Dr. Sheri Burnett 5/29/2021 1 PROJECT PERFORMANCE 2 Project Performance: Installation of Computer Networks and CCTB Surveillance Irrefutably, managers and administrators recognize the need to apply efficient procurement management practices when installing computer networks and CCTV surveillance systems on their premises. However, before initiating their projects, procurement managers must identify and plan for underlying risks involved during the distribution of materials. Identifying risks poises procurement management officers in a better position to formulate effective and sustainable mitigation and control strategies in their projects. Successful project performance is associated with the effective control strategies that function to identify and mitigate potential risks during project management. This paper primarily assesses some of the most prevalent risks to procurement managers when installing computer networks and surveillance systems in hospital chains. The paper also provides several viable recommendations to overwhelm these risks. The paper further examines how earned value management (EVM) can be applied to improve project management performance during the installation process. Procurement project managers are required to consider the three EVM metrics provided within the paper. Finally, a brief conclusion would serve to summarize the control project. Summary of the Previous Project The previous project proposal revealed the intricacies of project management when installing computer networks and surveillance systems in a hospital chain. The project proposal emphasized the importance of the efficient distribution of raw materials during the installation of these systems. The proposal primarily aimed at estimating the budget for the project. Procurement management practices apply skills, methods, knowledge, and experience to achieve goals and objectives. These goals must be reached within the predefined parameters. The PROJECT PERFORMANCE 3 proposed project was to guide computer networks and CCTV surveillance systems in new hospital facilities. The proposal aimed at providing the budget estimates for the installation of the network and surveillance systems in 10 hospital facilities. The proposal identified and recognized that currently, employees in the hospital chain are using outdated and obsolete computer systems, thus rendering inefficient services to clients. Installation of computer network and surveillance systems would enable the staff to render their services efficiently and monitor their operations and processes. The installed computer networks would enable hospitals to back up medical records using cloud storage and enhance communication between hospital clients, the management, and clients. On the other hand, the CCTV surveillance system would enhance the security within the hospital chain's premises. The primary objectives are to improve security, provide quality services and ensure timely delivery of project deliverables. The proposal identified hospital employees and patients as the key stakeholders in the project. According to the proposal, the project's major milestones would be the end of the planning phase, implementation phase, and testing phase. The total cost of the project was estimated at $1,305,000. The proposal also provided a Work Breakdown Structure (WBS) and a Gantt chart to outline the planning, implementation, testing, and close-out phases. According to the Gantt chart, the project is estimated to start on July 2, 2021, and end on September 18, 2021. Risks The installation of computer networks and CCTVV surveillance systems is a complex process for project managers. During installation, procurement project managers must consider risks and uncertainties that may hinder and threaten their project objectives and goals (Cagliano et al., 2017). Identifying risks poises procurement project managers in a better position to PROJECT PERFORMANCE 4 formulate effective and sustainable mitigation strategies. Some of the possible risks during the installation of computer network and surveillance systems are discussed below: Purchase of Counterfeit and Low-Quality Systems Procurement managers must be able to identify and install the legitimate computer network and surveillance systems from the bogus and counterfeit systems offered in the market. The black market offers low-quality computer hardware and software, forcing procurement officers to scrutinize available computer networks before purchasing. Furthermore, low-quality CCTV surveillance systems reduce the effectiveness of the security guarantee offered by contemporary hospital chains. Poor quality CCTV cameras, for instance, capture blur images, thus making it difficult for the security personnel to identify security threats within their premises (Casey, Ribaux & Roux, 2019). Low-quality systems also depreciate at a higher rate, thus imposing financial risks on the management of contemporary hospital firms. The risk of low-quality computer and network systems subject procurement officers to the risk of litigation due to corruption and fraud. Considering that low-quality materials lead to increased depreciation and damage, the hospital chain would incur more considerable costs. Increased costs reduce the credibility of procurement managers, thus risking their chances to be awarded future contacts. Project Budget and Cost Control Risks When planning, preparing, and implementing budgets and cost control structures, project managers face several risks. Procurement project managers, for example, may use outdated methods, concepts, and strategies to deliver the required materials, increasing the total time required to complete the project (Kompas et al., 2019). Moreover, project managers may lack PROJECT PERFORMANCE 5 sufficient knowledge of using the available innovative tools and technology, leaving them vulnerable to the misuse and abuse of high-tech systems. Again, the risk results in a waste of time and money. Supply Delays The expected delays in the supply and distribution of critical installation materials are among the most problematic procurement project management issues. According to Abbasi et al. (2020), these delays occur due to procurement managers' failure to purchase and maintain an adequate inventory system on time. In addition, due to cyclical shortages, procurement officers may face shortages of requisite computer networks and surveillance systems in time. Furthermore, delays may occur as a result of structural closures of the producing and manufacturing companies. These delays may result in increased waste of resources, resulting in higher costs and other budgetary requirements. Recommendations Procurement project managers and hospital administrators must collaborate to plan and implement effective mitigation strategies to cushion the risks mentioned above. First, procurement project managers should hire professional information technology and computer science experts to avoid purchasing counterfeit computer networks and CCTV surveillance systems. This personnel would ascertain that the purchased materials are effective and up to the standards. The experts would also play a significant role in installing and configuring computer networks and CCTV surveillance systems. Secondly, procurement project managers should hire a professional accountant to conduct their preliminary budgets. This would reduce the risk of underestimation and overestimation of the budget. Thirdly, to reduce delays during supplying PROJECT PERFORMANCE 6 primary network and surveillance materials, procurement managers should consider researching a wide range of suppliers and weigh the efficiency and reliability of their suppliers. Finally, procurement managers should ensure that they hire the most reliable network and surveillance material suppliers before negotiating prices and terms. Earned Value Management (EVM) According to Mishakova et al. (2016), the EVM is a fundamental tool when measuring the performance of a project. The systematic management tool enables procurement project managers to identify potential variances by comparing work performed to work planned. The project baseline will serve as the primary reference point for all EVM-related activities in my project. I will primarily derive the EVM from the cost and schedule control schedules. EVM enables procurement project managers to make appropriate decisions and forecasts by conducting a thorough analysis of its metrics. In my project, I will use the three primary EVM metrics: PV (Planned Value), EV (Earned Value), and AC (Actual Cost). I will calculate PV at the start of the project. PV illustrates the total planned value or total project value. For example, my PV for my procurement management project would is $1,305,000. On the other hand, the EV is then computed by multiplying the total planned value (PV) by the percentage of completion. Considering that the project is expected to start in July, the EV is 0. Insofar, the Actual Cost of the Project is 0. Conclusion In conclusion, procurement project managers have an active role in installing computer networks and CCTV surveillance systems. Procurement managers must ensure that all stakeholders in the hospital chain participate in identifying and mitigating project risks. Risks PROJECT PERFORMANCE 7 associated with the purchase of counterfeit network and surveillance materials, supply delays, budget and cost control planning, preparation, and implementation are some of the most common risks that may face procurement project managers. To mitigate these risks, procurement project managers must consider viable recommendations. Finally, procurement managers in the health care setting must be very diligent and cautious when purchasing new hardware and software for their hospitals. PROJECT PERFORMANCE 8 References Abbasi, O., Noorzai, E., Gharouni Jafari, K., & Golabchi, M. (2020). Exploring the causes of delays in construction industry using a cause-and-effect diagram: Case study for Iran. Journal of Architectural Engineering, 26(3), 05020008. Cagliano, A. C., Grimaldi, S., Mangano, G., & Rafele, C. (2017). Risk management in hospital wards: the case of blood procurement and handling. IFAC-PapersOnLine, 50(1), 46484653. Casey, E., Ribaux, O., & Roux, C. (2019). The Kodak syndrome: risks and opportunities created by decentralization of forensic capabilities. Journal of forensic sciences, 64(1), 127-136. Kompas, T., Chu, L., Van Ha, P., & Spring, D. (2019). Budgeting and portfolio allocation for biosecurity measures. Australian Journal of Agricultural and Resource Economics, 63(3), 412-438. Mishakova, A., Vakhrushkina, A., Murgul, V., & Sazonova, T. (2016). Project control based on a mutual application of pert and earned value management methods. Procedia engineering, 165, 1812-1817. 1 Project Proposal: Computer Network and CCTV Security System Installation BUS419: Project Estimate and Budgeting Tiara Reed 4/25/2021 2 Project management refers to the application of skills, methods, knowledge, and experience in achieving a given project goal and objectives based on the predefined project parameters (APM, 1). In this case, project management takes place within a given period and budget to produce deliverables. One of the factors that distinguish project management from other management forms is that it results in a final deliverable since it has an end and is not an ongoing process. Project management activities are crucial since they aim to ensure the fast completion of assigned tasks within the given time. The focus is to ensure team management while evaluating the objectives that the team members must achieve (Wells, 2). This paper will discuss the installation of the computer network and CCTV surveillance system in a hospital chain. Proposed Project The hospital management of a group of 10 hospitals that is planning to move their headquarters approached me as the project manager to supervise and deliver on an upcoming project. The hospital management is considering moving to a larger facility expected to be complete in three months. The reason for moving to the new facility is to accommodate employees better and ensure there is sufficient space for everyone. The administrator requires me to install a new computer network and CCTV surveillance system on the new facility and other selected hospitals in the network in the next 12 months. Currently, the staff at the hospitals within this network are using old computers with old operating systems making services slow. Also, the hardware and other software the hospitals are using require an update to keep up with the advancing technology. This will allow the hospitals to back up medical records on cloud storage, improve computer security and enhance communication among the employees. 3 In this case, the hospital leadership wants to ditch the old computer systems being used and replace them with new ones which are easier and user-friendly to meet the needs of all staff while improving employee and customer satisfaction. Additional resources that will be needed include networking hardware, printers, and scanners, operating systems, and security software. Besides the computer network, the hospitals (client) want me as the project manager to supervise the installation of the CCTV security system in the marked areas in different hospitals. This will include the hallways, the waiting areas, all public areas within the hospitals, and designated areas outside the facility. This will upgrade the security of the facility while ensuring the safety of workers and patients. Project Goals and Objectives Goals Project goals are the general and intangible outcomes that the project intends to achieve. On the other hand, objectives are the measurable, specific steps or actions that must be taken to achieve the goal. In this case, the project goals are: 1. To improve the security of the hospital facilities while enhancing the safety standards 2. The other project goal is to ensure that the client/customer receives high-quality and CCTV and computer network systems that meet the hospitals' specific needs. 3. The third goal is to ensure timely delivery of the project deliverables In this case, this project aims to ensure that the hospital gets what it wants at the right time to ensure a smooth flow of activities. For instance, installing CCTV cameras in all the required places to promote safety will enhance the hospitals' security. Our goal is to ensure we offer high-quality services by sourcing and procuring the best hardware and software and providing the best installation services that exceed the client's expectations. Delivering quality is 4 the ultimate objective of this project since the effective implementation of the project will ensure quality. As the project manager, I will be responsible for specifying the quality of various project deliverables and developing the project's management plan. Also, I will be responsible for delegating duties and responsibilities and supervising the project from start to end to ensure quality. In the last goal, timely delivery of the project is crucial since this parameter will determine client satisfaction. Considering that the completion time for this project is 12 months and involves different hospitals within the chain, everything must be planned appropriately to avoid delays and budget overruns. Objectives The objectives of this project are: 1. To collaborate with the hospitals' security personnel in the installation of CCTV cameras. 2. To design the computer network of the new building and other hospitals to ensure smooth implementation of the project 3. To install working CCTV security and computer network systems by installing quality hardware and software in the buildings These objectives aim to ensure both the CCTV system and computer network system are appropriately installed to meet the needs and goals of the hospital chain. In this case, the objectives will enhance the teams' efficiency to ensure the project is completed within the required timeline. Key Customer(s) and Two Stakeholders in the Project The customer is the person/organization that receives the service or product, while the stakeholder refers to everyone who is impacted or involved in the project. In this case, the 5 customer for our installation services is the hospital chain (the contracting organization), and this includes the general hospital management of the various hospitals within the network. On the other hand, the stakeholders in this project include the project manager, who will supervise the whole implementation process, the hospital management, including the administrators and senior leadership. The other stakeholders in this project are the hospital employees from various hospitals where this project will be implemented and the patients from these hospitals. This is because the project outcomes will directly impact this group of people. For instance, the installation of CCTVs will improve the security of the hospital facilities, patients, and employees/staff. Also, the computer network system will increase efficiency and effectiveness during service provision. This will benefit everyone, including the patients, employees, and the hospitals at large, since they will be more competitive. Milestones and Deliverables for the Project Milestones A milestone in a project refers to a specific point where progress can be measured. For instance, this project has three major milestones where progress towards achieving the goal will be measured. This includes the end of the planning, implementation, and testing phases. The end of these faces will mark significant milestones in the project. For instance, the project planning phase will be a crucial milestone since this is where the whole project plan will be documented. The project scope, goal, and objectives will be drafted in this step, while deliverables, the cost estimates, and the project schedule will be created. The planning phase is where the plans that will guide the projects' team through the implementation to closure are developed (Harvard Business Review, 3). 6 The other project milestone will be in the implementation phase. This is where the project plan is actualized and realized (Parker et al., 4). Some of the activities that will mark this milestone include procuring and validating the hardware and software needed for the project and installing the hardware and software. This milestone is crucial since the project manager must ensure that every aspect of the project is appropriately managed to ensure the project is on the right track. The third milestone in this project will be the testing phase, which will involve testing the performance of the installed hardware to determine whether they are working as intended. This step will also help in establishing outstanding problems to ensure everything works. Deliverables This refers to the tangible or measurable outcome of the project. For instance, one of the deliverables in the project will include the acquisition of the computer network and CCTV hardware. Other than the acquisition of these items, installing the CCTV system and the computer network system will also be a deliverable. This will be the major deliverable in the whole project since it will allow the hospital management to see and measure the project's outcome. The other deliverable in the project will be handing over the project to the hospital management after completion. This will allow the hospital to benefit from the project. Project Timeline This project's timeline indicates the various tasks and activities that will take place during the project and their deadlines. Level 1 Level 2 Start Deadline Planning Defining project scope, goals, and 05/02/2021 05/16/2021 objectives 7 Identifying teams and responsibilities 05/25/2021 06/18/2021 Developing project budget 07/08/2021 08/02/2021 09/07/2021 10/25/2021 10/13/2021 03/06/2022 02/15/2022 04/12/2022 02/25/2022 04/10/2022 03/02/2022 04/10/2022 04/15/2022 04/22/2022 04/17/2022 04/25/2022 Implementation Procuring, validating the computer and CCTV hardware and software components and delivery to sites Installation of hardware (positioning each hardware in its place) Installation of appropriate software, e.g., operating system, antivirus, firewalls Testing Checking the connections and testing the performance of the installed systems Making changes/adjustments to the system Closeout Project inspection and defining lessons learnt Auditing the project (procurement, time, and resource use) Handing over and clearing from the site 04/30/2022 Project overall cost ad Key staffing/Non-staffing resources The project budget is the projected cost of completing a project in a given period of time. The budget is crucial since it provides an estimate of the project's total cost to help determine the 8 cost and resources that will be needed throughout the project cycle (Hussung, 5). The budget will play a crucial role during and at the end of the project since it will help determine whether the project wet above or below the estimated cost. Also, budgeting will help determine whether the project is worth the cost, which is crucial in decision making. In this case, the computer network system acquisition and installation budget is estimated to be about $1.2 million for the ten facilities. This cost includes the budget for buying all the computer hardware and software and installation labor for the hardware and software. On the other hand, the purchase and installation of the CCTV units will cost approximately $105,000. This includes the installation cost and the cost of acquiring CCTV cameras and other hardware such as monitors, cables, storage, and software for all hospitals. The total cost of the project will be approximately $1.305 million On the other hand, the staffing resources required for the project will include the networking technicians, CCTV security system installation technicians, assistant project manager, supervisors, and other technical teams. During the installation of the security and networking systems, a team of ten members with the required skill sets will be needed at the specific sites during the project implementation phase. Each team will have a supervisor who will report to the project manager. 9 References APM. (2020). What is project management? Association for Project Management. Retrieved from https://www.apm.org.uk/resources/what-is-projectmanagement/#:~:text=Project%20management%20is%20the%20application,a%20finite %20timescale%20and%20budget. Wells, H. (2012). How Effective Are Project Management Methodologies? An Explorative Evaluation of Their Benefits in Practice. Project Management Journal, 43(6), 43-58. DOI: 10.1002/pmj.21302 Harvard Business Review. (2016). The Four Phases of Project Management. Retrieved from https://hbr.org/2016/11/the-four-phases-of-project-management Parker, D., Holesgrove, M., & Pathak, R.D. (2015). Improving productivity with self-organized teams and agile leadership. International Journal of Productivity and Performance Management, 64, 112-128. Hussung, T (2016). Strategies for Successful Project Management. King University Online. Retrieved from https://online.king.edu/business/successful-project-management/ 1 Project Proposal: Computer Network and CCTV Security System Installation Tiara Reed Strayer University BUS 419 Dr. Sheri Burnett 5/18/2021 2 Work Break down Structure Level 1 Level 2 Level 3 1. Planning 1.1 Define project scope, goals, and objectives 1.1.1 Define the scope 1.1.2 Establish the goal of the project 1.1.3 Define the objectives 1.2 Identify project teams 1.2.1 List the team members 1.2.2 Allocate roles and responsibilities 1.2.3 determine team leader 1.3 Design the project 1.3.1 Request all the building plans 1.3.2 Map all CCTV and monitor positions 1.3.3 Determine the position of all networking items 1.3.4 Design the wiring plan 1.4 Estimate the budget 1. .4.1Estimate direct costs 1.4.2Estimate other costs 1.4.3 Document the costs 1.5 Submit project plan 1.5.1 Review the project plan 1.5.2 Make corrections 1.5.3 Submit a revised copy 3 2. Implementation 2.1 Procure CCTV package (monitors, software, cables) 2.1.1Find the best CCTV vendor 2.1.2Find the best Monitor vendor 2.1.3 Order CCTVs and monitors packages 2.1.4 Validate the delivered package 2.2 Procurement of the computer networking hardware 2.21 Find the best Computer vendors 2.2.2 Find the best computer networking vendor 2.2.4 Order computer networking hardware (computers, routers, repeaters, switches, servers) 2.2.5Validate the delivered items 2.2.6 Deliver the products to the site and store awaiting use 2.3 Procurement of the computer networking software components 2.3. 1 Find the best computer and networking software, vendor 2.3.2 Order computer networking software (e.g., Office application, antivirus, firewall, DBMS) 2.3.3 Purchase a backup system (cloud storage) 2.3.4Validate the delivered items 2.3.5 Deliver the ordered items to the working site 4 2.4 Installation of the CCTV hardware and software 2.4.1 Position each CCTV in the mapped positions 2.4.2 Install all cables appropriately as planned 2.4.3 Position CCTV monitors in position 2.4.3 Install the software to integrate the hardware into the software 2.5 Installation of computer and networking hardware 2.5.1 Position each computer, printer, and scanner in position 2.5.2 Install all networking hardware (routers, switches, repeaters, etc.) in position 2.5.3 Install cables to connect all hardware 2.6 Install computer networking software 2.6.1 Install the computer OS and application software 2.6.2 Install the appropriate networking software 2.6.3Install antivirus software and firewall 2.6.4 Integrate the computers into the networking system 2.6.5 Install the backup system 3. Testing 2..7 Test the CCTV performance 2.7.1 Check all connections 2.7.2 Verify the settings 2.7.3 Check performance of all CCTV units 2.7.4 Make the necessary change 5 2.8 Go Live (CCTV) 2.8.1 Launch the CCTV operations officially 2.9 Test the computer network performance 2.9.1 Check that all computer and networking systems are connected properly 2.9.2 Verify the router and TCP/IP settings 2.9.3 Check the speed of the connection 2.9.4 Make the needed changes 4. Closeout 3.0 Go live 3.0.1 Launch the project 3.1 Inspect the project 3.1.1 Find errors in the project 3.1.2 Correct errors and failure 3.3 Audit the project 3.3.1 Audit the procurement process 3.3.2 Audit the purchasing process 3.3.3 Audit resource use 3.2 Define Lesson 3.2.1 Identify things that went right 3.2.1 Identify what went wrong 3.4 Hand over 3.4.1 Sign off the project 3.4.1 final process payment 3.5 Clear from the site 3.5.1 Ensure everyone is free to clear from the facility 6 Project Schedule: Gantt chart 2-Jul-21 Define project scope, goals and objectives Identify project teams and responsibilities Design the project-Map installation sites Estimate the budget Submit project plan for review Find the best product vendors Procure CCTV package (monitors, software, cables) Procurement of the computer networking hardware Procurement of the computer networking software components Verify the delivered orders Move the items to respective work sites Installation of the CCTV hardware and software Installation of computer and networking hardware Install computer networking software Integrate the computers to the networking system Test the CCTV performance Check all connections Verify the settings Test the computer network performance e.g speed Make necessary change Migrate to the new network system Go live Inspect the project Find and correct errors Audit the project-procurement and resource use Define Lesson Make recommendations for future Hand over-sign off the project Process final payments Clear from the site 31-Aug-21 30-Oct-21 29-Dec-21 27-Feb-22 28-Apr-22 27-Jun-22 26-Aug-22 
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