C: What are the implications of building quality into a product or service rather than inspecting it in? What criteria would you use to evaluate the quality of an Internet website? Why? What type of quality problem or analysis tools does your organization or one you know use? What theory in the text can you find to support your answer? Can you give some practical application and analysis?
D. How are some ethical considerations included in product and process design at your organization? If you do not know of any, which ones should be? Can you find some theory to support your answer? Can you give some practical application and analysis?