Assignment: Annotated Bibliography

User Generated

Enlar1516

Business Finance

Description

You just discussed Porter’s five competitive forces related to Tata Starbucks and considered how you would leverage your IT resources to increase your competitive advantage if you were in Davda’s position. Similarly, in the upcoming weeks, you will imagine you are a newly appointed Information Technology Vice President (VP) of an apparel company.

To prepare for this Assignment, read the Weeks 2–7 Assignment Overview document. Then use the Walden Library to find supporting literature by creating an annotated bibliography that includes at least two scholarly, peer-reviewed journals or articles to support each weekly topic.

The topics include the following:

Week 2 – Knowledge management
Week 3 – Social commerce and electronic commerce
Week 4 – Information systems resource options
Week 5 – Information systems and decision making
Week 6 – Business continuity planning and risk management

By Day 7

Submit an annotated bibliography of the 10 peer-reviewed resources you selected. In your annotated bibliography, include the following:

  • A full APA-style bibliographic reference for each resource that includes the author(s), date, title, place of publication, and publisher
  • A summary of the document (2–3 paragraphs for each entry), including the main points, its purpose, the theoretical perspective on which it is based, and the scope
  • For each resource, an evaluation of the following:
    • Reliability (research methods used, theories used, and data on which it is based)
    • Appropriateness for the intended audience
    • Background and authority of the author(s)
    • Limitations of the research (which can depend on the scope, reliability, age of the document, and bias)
    • Significance of the research to your specific needs

Unformatted Attachment Preview

Page 43 TATA STARBUCKS: HOW TO BREW A SUSTAINABLE BLEND FOR INDIA INSTRUCTOR’S NOTES Dev Das, Pace University Alan B. Eisner, Pace University Helaine J. Korn, Baruch College, CUNY CASE DESCRIPTION This case is primarily intended for use in the corporate strategy section of a business policy or competitive strategy course. It can be used as an overview of the many decisions and actions that an organization has to undertake to sustain a competitive advantage. This case can also be used to augment discussions of strategic analysis, specifically both internal and external environmental analysis and strategic formulation. The case is rich enough for advanced and graduate students, and has been developed in a manner that will allow students to diagnose the root(s) of the company’s issue(s) as detailed in the case, and then form opinions and suggestions for any strategy that the company should pursue. In doing this, students should consider the activities, history, and goals of the company as presented. It would be effective at the business strategy level, especially, to discuss the implications of industry life cycles, and at the corporate strategy level to discuss implications of diversification. The case also lends itself to discussions of strategic implementation and the effect of leadership on innovation, especially when trying to maintain a mature brand. CASE SYNOPSIS Starbucks entered the Indian market in October 2012 by forming a 50:50 joint venture with the Tata Group. The Indian Café market offered a lot of potential for the new Tata Starbucks alliance. While India was a nation known for its tea drinkers, sipping coffee and socializing at coffee shops was becoming increasingly popular. Domestic consumption of coffee had risen up 80% in the past decade. The joint venture appeared to be at the crossroads of an important strategic decision. It could either revert to a plan to grow its store count aggressively much like it did in the US. It is possible that this was the original intent. After all, the initial launch pricing had been set to be competitive with Café Coffee Day’s (CCD) pricing (coffee drinks available for as low as Rs 1001). Alternately, it could choose to embrace a premium-priced, niche approach similar to the one it had used successfully in other Asian countries like Japan and China. The premium offering would then cater to an older, business elite with higher spending power. This would result in less rapid growth with a cherry-picked list of high profile, business-friendly locations that could also allow it to build a premium brand with premium pricing. Would Starbucks and Tata under Davda’s leadership finally be able to crack the code for sustained success in the competitive and complex Indian market? While Davda appeared proud 1 Assumed 50 Rs = 1 US Dollar Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 44 of what the alliance had achieved at the 2014 Starbucks annual shareholders meeting, some critical strategic choices would need to be made to ensure the long term success of Starbucks in India. TEACHING PLANS Given Starbucks’ history, goals, and current strategy in emerging markets, the focus of general discussions should center on what the issues were and whether there were ideas presented in the case that might sustain improvement for the Tata Starbucks joint venture. Details in the case provide the basis for discussion and analysis of strategies, potential markets and products, diversification, organizational structure and leadership, and external factors such as the economy, the industry and the global market. As a General Discussion Business Case: It is sufficient here that the instructor simply allows students to speculate and discuss what they think is right/wrong with the company, what they think of the company's decisions and what they think of the company's future, possibly using a simple SWOT analysis. One approach to help move students through this process is to put them in groups and ask them to discuss within their groups what they think about Tata Starbucks’ competitive environment as detailed in the case, using either a simple SWOT or Porter’s 5 forces model (detailed use of this follows in the teaching note). In smaller classes, have the students put their answers on the board. This will allow students to see where they agree and where they disagree and, in that manner, foster further discussion. The instructor's role in this scenario is to guide students through the discussion such that they begin to realize that there are key tensions or issues in this case that must be addressed before conclusions can be drawn. At this point, in-depth analysis of the issues is more difficult without instructor direction. However, students can still see that their conclusions rely on certain assumptions regarding the organization's internal environment, its external environment, its business and corporate strategy alternatives and then its ability to implement those decisions. In general, then, students should begin to develop some ideas about the strategic direction for Avon, based on what’s been tried in the past. As an Advanced Case: It is assumed that students at this point in the class have been exposed to the various frameworks associated with different types of analyses. The instructor should feel comfortable in this application being more direct in guiding the discussion and asking students to incorporate various types of analyses into the discussion, such as the previously mentioned 5 forces framework, VRIN analysis, generic competitive and diversification strategies, as well as the implementation challenges of an emergent strategy. Here is where additional assigned reading might prove helpful. As a way to conclude this strategy discussion, students could be asked if they would recommend Tata Starbucks seek additional alliances to penetrate the market, why or why not. In terms of environmental analysis, this case could encourage a discussion of external environmental forces (such as demographic, socio-cultural, technological and political-legal issues), how these forces relate to Porter’s five-force model; and therefore how such forces affect the ability to sustain performance in an industry. In terms of internal analysis of the firm, a discussion of value-chain and resource-based analyses could provide hints for how integration challenges across the value-chain activities in diverse product lines could affect growth and performance. Are synergies present? Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 45 As a business-level strategy case, this case can be used to discuss Porter’s generic competitive strategies (is Tata Starbucks a differentiated product line or have they utilized a combination or niche strategy), the advantages and disadvantages of those strategies and how the implementation of those strategies might be affected by the life cycle of the industry. As a corporate-level strategy case, this case can be used to discuss advantages and disadvantages of various diversification strategies, in specific helping students to understand the many issues associated with the decision to diversify a business, and the importance of assessing core competencies and synergies. ICEBREAKER Since Starbucks is a household name among most US students, a good icebreaker would be to ask for a show of hands of those who drink Starbucks regularly versus those who do not. It is likely that a large number of students will be regulars. Next, the instructor can ask the students for what they think is the secret to Starbucks’ success in the US. After some discussion on this topic, the instructor can switch gears to find out how many students have been to a Starbucks location outside the country. It is likely that the number of students who have had this experience will be relatively small. Students can then be asked to ponder whether they think Starbucks’ success drivers would be the same outside the US. SUMMARY OF DISCUSSION QUESTIONS Here is a list of suggested discussion questions. The instructor can decide which questions to assign, and also, which additional readings or exercises to include to augment each discussion.     What key forces in the industry environment affect Tata Starbucks’ choice of strategy? What internal resources does Tata Starbucks have that may give it a competitive advantage over other foreign and domestic players within the Indian café market? What should Tata Starbucks do to ensure sustained growth and profitability within the Indian café market? How should Starbucks tackle the emerging threat from the quick service restaurant category e.g. McCafe? DISCUSSION QUESTIONS AND RESPONSES 1. What key forces in the industry environment affect Tata Starbucks’ choice of strategy? To answer the question about the current forces in the Indian café market that affect Tata Starbucks’ ongoing strategy, it is necessary to assess the segments of the external competitive environment that include competitors, customers and suppliers, substitutes and new entrants. Porter’s five forces model allows strategists to anticipate where the industry might be most vulnerable (see Figure TN1). Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 46 Figure TN1 Porter’s Five Forces Suggested: There is a low threat from substitute products. Leading players have incorporated potential substitutes to coffee (e.g. tea) into Substitute s Suggested: Leading players have vertically integrated and source their coffee beans from company owned or affiliated plantations. Supplier s’ Power Threat Suggested: Many rivals compete for market share. The company experiences direct competition from domestic giant Café Coffee Day, as Rivalry High Buyers’ Power Low Suggested: The threat of entry is medium. There are low entry barriers i.e. low capital requirements, for quick service restaurants e.g. McDonalds Threat of New Entrant s Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Suggested: Since buyers are not organized into groups, they do not wield much bargaining power. Page 47 Suppliers – Low Threat The suppliers in the Indian café market appear to have low bargaining power. The leading players are vertically integrated. Both Tata Starbucks and Café Coffee Day source their coffee from company owned plantations. Through the joint venture, Tata Starbucks is able to source coffee beans from plantations owned by the Tata Group in the Coorg region. Café Coffee Day is part of the Amalgamated Bean Coffee Trading Company Ltd (ABCTCL) conglomerate that produces and trades coffee beans on the international market. Buyers – Low Threat Since the company’s products are sold via retail locations, the end consumers are the buyers of the products. Buyers are not organized into buying groups and hence, do not wield much bargaining power with regards to the pricing of coffee products. However, this dynamic could change in the future as Tata Starbucks competes more directly for share with Café Coffee Day. This would involve a price war as both players woo the large younger, more price conscious and socially active demographic. Industry Rivalry – High Threat The company operates in a highly competitive industry and experiences competition from an entrenched domestic leader (Café Coffee Day) and experienced foreign players (Gloria Jean Company). A strong marketing response can be expected from one or more players, as Tata Starbucks attempts to grow volume and market share. New Entry – Medium Threat The threat of new entrants is medium. Large real-estate related capital investments would otherwise create a big entry barrier for new entrants. However, the impending threat from quick service restaurants (QSRs) like McDonald’s and Dunkin Donuts raises the threat level as these players can leverage existing real estate to begin to sell coffee at minimal incremental costs. In the case of McDonald’s, McCafe counters could easily be introduced throughout the country with minimal structural adjustments to existing McDonald’s locations. Substitutes – Low Threat There is low threat from substitute products like tea because the leading players have included tea-related drinks to their menus. Ordinarily, this could have been a big threat within a tea-drinking nation that has tea sellers at every street corner selling tea at nominal prices. Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 48 2. What internal resources does Tata Starbucks have that may give it a competitive advantage over other foreign and domestic players within the Indian café market? Analyzing the Internal Environment To answer the question of how to support a competitive strategy, it is important to consider the concept of the resource-based view of the firm, and the three key types of resources: tangible resources, intangible resources, and organizational capabilities. Tata Starbucks’ profile might look like the following: Tangible Resources Human Tata Starbucks has a strong community of “partners” who represent the face of the company while serving coffee. The company is known to have a rigorous recruiting and training process to make sure that these brand ambassadors enhance the customer experience in each store. Physical Individual stores are known to be designed tastefully to enhance the customer experience. The stores cater to both the practical needs (free internet, spacious seating) as well as emotional needs (cultural artifacts, pleasant music). Technological Starbucks has been implementing a number of technology related offerings to enhance customer experience. A smartphone application allows customers to place coffee orders prior to getting to the store thereby reducing the time spent waiting in line. Loyalty cards reward customers for repeat purchases at the store. Intangible Resources Human The company invests heavily in its “partners” and this translates into high motivation and a positive attitudes towards work. By owning a share of the company even at the most junior levels, employees feel a sense of ownership and pride. Innovation and creativity Tata Starbucks has been innovative in its selection of sites for stores, the interior designs for each store. It has also been creative in developing a store menu that appeals to both the seasoned coffee drinker as well as the dabbler and snacker. Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 49 Reputation Both partners in the Tata Starbucks joint venture enjoy a solid reputation of being respectable companies that care about quality and social responsibility. Organizational Capabilities Starbucks is known to invest in training and education programs for its employee “partners”. The partnership with Tata also provides the local muscle to negotiate attractive rental/purchase prices for its new stores. The Tata partnership also gives the joint venture access to company owned coffee plantations. This vertical integration helps minimize supply and pricing uncertainty. Determining whether the internal resources are valuable, rare, difficult to imitate, or difficult to substitute (VRIN) can help a firm sustain competitive advantage. The VRIN analysis provides a deeper understanding of how a company stacks up in terms of critical resources that are needed for any company to compete effectively in the market. FORMULATING BUSINESS-LEVEL STRATEGIES Several types of competitive strategies can be used, including the three generic strategies to overcome the five forces and achieve a competitive advantage:    Overall cost leadership o Low-cost-position relative to a firm’s peers o Manage relationships throughout the entire value chain Differentiation o Create products and/or services that are unique and valued o Non-price attributes for which customers will pay a premium Focus strategy – o Narrow product lines, buyer segments, or targeted geographic markets o Attain advantages either through differentiation or cost leadership 3. What should Tata Starbucks do to ensure sustained growth and profitability within the Indian café market? Within the US, Starbucks was able to achieve success in two phases. It first established a strong quality and premium brand image for itself. It then expanded the number of stores to flood out the competition and satisfy the coffee drinking needs of every potential customer. Tata Starbucks can consider a similar strategy within the Indian café market. 4. How should Starbucks tackle the emerging threat from the quick service restaurant (QSR) category e.g. McCafe? Tata Starbucks could use its premium quality image and branding to tackle the new entrants. QSR’s usually differentiate on convenience and speedy service (“fast food”), not Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Page 50 high quality. It could continue to leverage the elevated experience it offers in its cafes which are more professional and quiet than QSR locations. As a wrap-up, let students know that at this point, it is not clear which business strategy is best. They don’t have to pick one strategy, just use this discussion to explore the implications of how strategy is developed, and what are the pros and cons for each business decision. Whatever decisions students come to can be checked by asking “is this strategy sustainable”? TEACHING NOTE REFERENCES Barney, J. 1991. “Firm resources and sustained competitive advantage”, Journal of Management, 17(1): 99-120. Harrigan, K.R. 1985, “Vertical integration and corporate strategy”, The Academy of Management Journal, 28(2): 397-425. Porter, M.E. 1980. Competitive Strategy: Techniques for analyzing industries and competitors. New York: The Free Press. Porter, M.E. 1985. Competitive Advantage: Creating and sustaining superior performance. New York: The Free Press. Porter, M.E. 1996. “What is strategy?” Harvard Business Review, 74(6): 61-78. Journal of the International Academy for Case Studies, Volume 21, Number 4, 2015 Copyright of Journal of the International Academy for Case Studies is the property of Jordan Whitney Enterprises, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. Weeks  2–7  Assignment  Overview   Business  Leaders’  Requests     Scenario  Overview     You  have  recently  been  promoted  to  the  role  of  Vice  President  of  the  Information   Technology  group  for  a  global  apparel  company,  and  your  promotion  is  bittersweet.  You   are  excited  about  this  new  opportunity;;  however,  you  quickly  become  concerned   because  during  the  recent  “Welcome:  Getting  to  Know  the  Leadership  Team”  meeting,   several  senior  business  executives  expressed  their  disappointment  with  various   Information  Technology  functions  and  departments  within  the  organization.  They  are   looking  to  you  to  make  recommendations  for  how  things  could  be  improved  and  will   want  to  schedule  follow-­up  time  for  you  to  present  your  ideas  to  them.       Over  the  coming  weeks,  you  will  review  all  of  the  executives’  requests  and  conduct   research  to  provide  the  information  they  require.  In  Weeks  2–6,  you  will  answer  each   executive’s  questions  or  requests  for  that  week’s  Assignment.  In  Week  7,  you  will  create   a  PowerPoint  presentation  that  synthesizes  the  executives’  prior  requests  into  one   cohesive  set  of  recommendations  that  will  support  development  of  the  company’s  global   strategy.     Following  is  a  “transcript”  of  the  conversation  with  each  executive  in  the  “Welcome:   Getting  to  Know  the  Leadership  Team”  meeting.  Read  each  scenario  in  preparation  for   that  week’s  Assignment,  and  conduct  research  using  the  Walden  Library  and  any  other   credible  scholarly  sources  to  provide  the  requested  information.       Week  2  Scenario:  Knowledge  Management   Executive  A’s  Request       Welcome  to  the  team!  I  am  glad  you  are  in  this  role  and  have  no  doubt  that  you  will   address  the  team’s  concerns.  Let  me  begin  by  sharing  my  sincere  appreciation  that  you   accepted  this  fantastic  opportunity.  We  know  you  would  like  to  start  working  on  your   organization’s  strategy,  but  we  all  have  immediate  concerns  that  we  hope  you  will  help   us  with  first.       Last  month,  I  met  with  some  of  the  Information  Technology  (IT)  technicians  who  are   now  part  of  your  team,  and  they  asked  me  to  fund  a  project  related  to  knowledge   management.  They  mentioned  the  ICT  tool  and  its  relationship  to  EDI.  They  also   explained  how  we  are  not  using  the  ICT  tool  to  promote  employee  knowledge  and   innovation.  I  delayed  my  decision  because  I  didn’t  have  the  information  I  needed  to   move  forward.  To  be  honest,  I  was  quite  embarrassed  that  I  did  not  understand  the   technical  terms  or  how  this  project  would  be  beneficial  to  our  organization.  In  fact,  I  did   a  little  research,  found  various  definitions  of  the  term  knowledge  management,  and   became  confused  about  the  definition’s  relevance  to  our  group  and  whether  this  is  a   viable  project  to  fund.  When  we  next  meet,  I  need  the  following  information  from  you:     ©  2016  Laureate  Education,  Inc.                 Page  1  of  5   •   Compare  and  contrast  the  various  forms  of  knowledge.     •   Compare  and  contrast  the  various  definitions  of  knowledge  management.     •   Explain  the  ways  knowledge  management  is  relevant  and  critical  for  operational   processes,  human  resources,  and  the  organizational  culture.  Explain  your   rationale.     •   Define  information  communication  technology  (ICT)  tools  and  employee-­driven   innovation  (EDI)  and  explain  how  these  concepts  will  benefit  or  not  benefit  the   organization.       If  you  can  assist  me  with  this  as  I  plan  my  strategy,  I  can  follow  up  with  my  team  with   more  definitive  direction.  I  know  you  will  have  recommendations  during  the  follow-­up   meeting.       Week  3  Scenario:  Social  Commerce  and  Electronic  Commerce   Executive  B’s  Request       Greetings!  I  know  you  have  a  great  deal  on  your  plate,  but  perhaps  you  can  help  me   with  the  following  issue  I  am  having.  Social  media  infused  with  electronic  commerce  is   generating  such  a  high  volume  of  data  that  understanding  my  customer  base  is   problematic.  Although  I  understand  some  of  my  user  or  customer  characteristics  (i.e.,   gender,  age,  income,  and  marital  status),  these  things  are  speculative  based  on   purchases.  I  want  to  improve  my  customers’  satisfaction,  and  I  need  to  form  a  strategy   to  understand  the  integrated  social  media  and  e-­commerce  customer.  For  our  next   meeting,  I  need  to  know  the  following:     •   What  things  should  I  consider  as  I  measure  my  social  media  and  e-­commerce   customers’  characteristics  and  behaviors?   •   What  challenges  do  you  foresee  with  trying  to  improve  e-­commerce  customer   satisfaction?  Provide  one  or  more  examples  of  challenges  other  companies  or   business  leaders  have  experienced  to  illustrate  your  point.     •   Based  on  your  experience  and  any  research  you’ve  done,  what  are  some  best   practices  for  understanding  e-­commerce  customer  satisfaction?  Explain  your   rationale  for  any  best  practices  you  identify.     If  you  can  provide  this  preliminary  information  prior  to  our  upcoming  follow-­up  meeting,  I   believe  it  will  ensure  we  are  communicating  effectively,  and  it  will  help  expedite  my   business  colleagues’  exchange  of  ideas  during  our  strategy  meeting.       Week  4  Scenario:  Information  Systems  Resource  Options   Executive  C’s  Request       Like  my  colleagues,  I  am  delighted  to  have  you  on  board  with  us!  I  don’t  want  to   overwhelm  you,  but  I  have  an  important  decision  I  need  to  make  because  it  is   imperative  that  we  reduce  costs  and  increase  sales.  I  know  your  Information  Systems   Development  personnel  are  working  on  priority  initiatives  and  cannot  devote  time  to   ©  2016  Laureate  Education,  Inc.                 Page  2  of  5   some  of  my  business  projects  that  I  need  to  be  completed  quickly.  There  are   discussions  taking  place  among  my  colleagues  concerning  the  use  of  information   systems  consultants  (i.e.,  outsourcing,  offshoring,  and  crowdsourcing).  Although  I  am   familiar  with  outsourcing  and  offshoring,  I  am  unfamiliar  with  crowdsourcing  and  how   leaders  are  using  this  type  of  resource.  I  have  two  projects  that  need  to  be  completed   quickly  and  am  unsure  of  the  consultants  I  should  consider,  if  any.  Here  is  a  summary  of   my  current  concerns:     •   I  need  a  modification  to  my  existing  website  so  that  it  will  accept  all  the  various   forms  of  global  social  and  e-­commerce  transactions.  This  will  require  software   development  expertise.     •   The  other  upcoming  project  is  to  update  some  of  our  clothing  lines;;  however,  we   do  not  know  what  our  customers  would  like  to  purchase.  What  we  do  know  is  that   our  sales  are  dropping.     •   I  need  someone  to  help  me  understand  this  e-­commerce  sales  drop  and   generate  innovative  ways  to  increase  sales.  Additionally,  I  need  to  know  what  we   are  doing  wrong  and  what  new  clothes  customers  will  purchase.       I  need  to  select  the  most  appropriate  consultant  type  for  each  of  my  projects  (i.e.,   processing  transactions  and  changing  clothing  lines).  Could  you  please  provide  the   following  information  before  our  next  meeting?       •   Compare  and  contrast  the  various  types  of  information  systems  consultant   resource  options  (i.e.,  outsourcing,  offshoring,  and  crowdsourcing).  Explain  the   advantages  and  disadvantages  of  each.   •   Describe  a  company  or  institution  that  is  using  one  or  more  of  these  various   types  of  information  systems  consultants  and  why.  What  are  some  best   practices?  Provide  a  rationale  for  each  best  practice  identified.       Week  5  Scenario:  Information  Systems  and  Decision  Making     Executive  D’s  Request       Welcome  to  the  organization!  We  run  a  lot  of  reports  here  on  a  lot  of  different  things,  but   after  some  consideration,  I  noticed  our  reporting  is  antiquated.  As  such,  we  are  not   getting  the  right  information  at  the  right  time  to  make  the  appropriate  decisions  and  are,   therefore,  not  maintaining  the  competitive  advantage.  I’d  like  to  get  your   recommendations  about  the  use  of  decision  support  systems  (DSS).  Before  our  next   meeting,  could  you  provide  me  with  the  following?     •   Explain  how  the  use  of  DSS  can  influence  an  organization’s  success,  and  identify   risks  associated  with  their  use.   •   Provide  a  list  of  at  least  three  DSS  options  and  the  advantages  and   disadvantages  of  each.       ©  2016  Laureate  Education,  Inc.                 Page  3  of  5   I  know  in  the  follow-­up  meeting  you  will  provide  your  recommendation  for  the  most   effective  DSS  and  your  rationale,  but  in  the  interim,  it  would  help  me  if  you  provide  this   information  before  our  follow-­up  meeting.     Week  6  Scenario:  Business  Continuity  Planning  and  Risk  Management   Executive  E’s  Request       Nice  to  meet  you!  I  am  the  person  responsible  for  business  continuity  and  oversee  the   Business  Operations  staff.  We  are  hoping  that  you,  as  the  Information  Technology   leader,  can  help  us  understand  the  various  IT  components  needed  to  ensure  minimal   risk  to  the  organization.  We  need  your  input  as  we  collaborate  to  create  a  business   continuity  plan  that  aligns  with  our  organizational  strategy.  In  order  to  help  us  get   started,  we  need  you  to  do  the  following:     •   Compare  and  contrast  at  least  two  types  of  business  continuity  plans,  being  sure   to  explain  the  advantages  and  disadvantages  of  each.       •   Delineate  the  appropriate  steps  needed  for  business  continuity  planning.     I  know  in  the  follow-­up  meeting  you  will  have  recommendations  for  my  business   continuity  strategy,  but  if  you  could  provide  this  information  prior  to  the  follow-­up   meeting,  it  would  be  helpful.         Week  7:  Information  Systems  Strategic  Direction   Presentation  to  the  Executive  Leadership  Team     This  week  you  will  submit  a  10-­  to  12-­slide  PowerPoint  presentation  in  which  you   synthesize  the  research  you  have  compiled  over  Weeks  2–6  and  provide  your  strategic   recommendations  to  the  team  of  executives.  Your  presentation  should  contain  1  to  2   slides  per  topic  area,  with  detailed  notes  explaining  your  rationale  for  the  theories  and   recommendations  you  chose.  Be  sure  to  include  a  cover  slide  and  References  slide(s)   as  well.  Your  presentation  should  include  the  following  headings  and  must  address  the   bullet  points  provided:     Knowledge  Management  (Executive  A)   •   Briefly  summarize  (in  2  to  3  bullet  points)  the  relevance  and  importance  of   knowledge  management  to  the  organization.   •   Identify  a  theory,  model,  or  framework  relevant  to  knowledge  management  that   you  believe  Executive  A  can  use  to  gain  an  understanding  of  why  this  topic  is   helpful  to  the  organization.  Include  a  rationale  for  your  proposal  and  appropriate   scholarly  citations  to  support  your  assertion.     Social  Commerce  and  Electronic  Commerce  (Executive  B)   •   Describe  two  or  more  theories,  models,  or  frameworks  that  can  help  the   executive  define  characteristics  of  his/her  customers  and  develop  a  strategic   ©  2016  Laureate  Education,  Inc.                 Page  4  of  5   approach  to  e-­commerce  customer  satisfaction.  Identify  the  advantages  and   disadvantages  of  each.     •   Recommend  at  least  one  strategy  for  how  to  increase  e-­commerce  customer   satisfaction  for  this  company.     Information  Systems  Resource  Options  (Executive  C)   •   Provide  at  least  two  theories  or  models  that  might  help  the  executive  as  he  or   she  decides  how  and  where  to  begin.  What  are  the  advantages  and   disadvantages  of  each  of  these  theories  or  models?     •   Based  on  the  evidence  you  provide,  recommend  the  appropriate  consultant   resource  type(s)  for  the  executive’s  projects.     Information  Systems  and  Decision  Making  (Executive  D)   •   Identify  at  least  two  theories  or  models  that  might  help  the  executive  in   implementing  the  most  appropriate  DSS  for  the  organization.   •   Recommend  one  or  more  DSS  options  for  this  organization,  including  a  rationale   for  your  recommendation.     Business  Continuity  Planning  and  Risk  Management  (Executive  E)   •   Identify  at  least  two  theories  or  models  related  to  business  continuity  that  might   help  the  executive  and  his  or  her  team  begin  the  process  of  developing  a   business  continuity  plan.   •   Recommend  one  or  more  business  continuity  plan  approaches  for  this   organization,  including  a  rationale  for  your  recommendation.     ©  2016  Laureate  Education,  Inc.                 Page  5  of  5  
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Good luck in your study and if you need any further help in your assignments, please let me know Can you please confirm if you have received the work? Once again, thanks for allowing me to help you R

Running head: Annotated Bibliography

Annotated Bibliography – TATA Starbucks
Author Name(s), First M. Last, Omit Titles and Degrees
Institutional Affiliation(s)

1

Annotated Bibliography

2

Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2012). Strategic management cases:
competitiveness and globalization. Cengage Learning.
The vision and mission system of a company plays a humongous role in the
developmental activities and growth of the company. They form the foundation for the
organization’s quest to establish a satisfactory interaction with the customers in the consumer
products market the vision of asserts that the company seeks to develop sustainable living a
typical scenario for the client. That, per the enterprise, is the mechanism for growing its business
in a long-term fashion. The vision impacts the organization in that it sets the platform for the
company to engage in manufacturing processes that promote the rampant well fare of the entire
consumer market.
Hill, C. W., Jones, G. R., & Schilling, M. A. (2014). Strategic management: theory: an
integrated approach. Cengage Learning.
There is the need for IT Business model to carry careful analysis and assessment of the
magnitude of impact that the external aspects have on the operations and progress of the
business. The industrial organization model also includes the assertion that the decision makers
in the company seek to make rational deliberations for the growth of the enterprise.
That means growing business in a manner that is cognizant of the safety and health of the
buyers of the products. With such a vision, the company influences the market coverage by
building trust in the customers who maintain their loyalty to buy the products from the company.
An increase in sales for...


Anonymous
Really useful study material!

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Related Tags