Description
Consider how they might directly apply to your life and work environment when answering the questions below.
- Competency 1: Evaluate data-driven processes and approaches of an organization’s operations.
- Competency 2: Apply process improvement principles to enhance organizational performance and value.
- Competency 3: Analyze organizational global supply chain process to maximize value.
Question #1:
Consider your current or previous place of employment. How could you use a process improvement technique to solve an operational issue or concern? Why do you think customer service processes are so important within organizations? Provide a specific example of how you could use a supply chain plan or diagram in order to maximize value.
Question #2:
What specific assignments or learning activities from this course did you find particularly beneficial? What do you feel could’ve improved or added to your learning experience in this course?
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Explanation & Answer
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Running head: PROCESS IMPROVEMENT TECHNIQUE
Process Improvement Technique
Students Name
Instructor's Name
Course Work
Institution
Date
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PROCESS IMPROVEMENT TECHNIQUE
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Process Improvement Technique
In the following paper, the improvement technique employed is Six Sigma Tools. Six
Sigma is a process that entails the collecting and analysis of the data to reduce cycle time and
failures (Antony, Snee, and Hoerl, 2017). Furthermore, the Six Sigma approach aims to increase
customer satisfaction. DMAIC is a critical technique in Six Sigma for optimizing current
processes; this technique stands for the following criteria:
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Define: A person's first step should be to identify the problem and make decisions about
the needs.
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Measure: Following that, the individual must decide on the CTQ (essential to quality)
parts of the process. Individuals can then establish measures for measuring CTQ and
compile all data.
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Analyze: Individuals must assess the facts they have gathered, including doing a GAP
analysis. The term "GAP analysis" refers to the process of determining the difference
between a company's existing and desired state. It will decide how to close this chasm.
To accomplish so, employees must specify the root of the process's problem regions....