Operational Aspects to Measure and How to Improve the System Discussion Questions

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owmubat25

Business Finance

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QUESTION 3 a. Think about the last time you went to a restaurant, coffee shop, or similar service. Draw a process flow diagram of your experience. (10 marks) b. If you were the manager of the establishment, what operational aspects would you measure and how would you think about improving the system? Your answer should make reference to financial, quality and throughput time issues. (15 marks)
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1
Question 3
a) Process Flow Diagram- A Restaurant Experience
Book a table
in a
restaurant

Walk into the
restaurant

Review the menu

Call the waiter

Make an order for
food

Order dessert

Special
considerations

Orders are
fulfilled

Enjoy the meal

Pay the bill

Order a drink

2

b) Operational Aspects to Measure and how to Improve the System
As the manager of the establishment, there are several operational aspects that I would
measure. First, I would be interested in ...


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