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1
Question 3
a) Process Flow Diagram- A Restaurant Experience
Book a table
in a
restaurant
Walk into the
restaurant
Review the menu
Call the waiter
Make an order for
food
Order dessert
Special
considerations
Orders are
fulfilled
Enjoy the meal
Pay the bill
Order a drink
2
b) Operational Aspects to Measure and how to Improve the System
As the manager of the establishment, there are several operational aspects that I would
measure. First, I would be interested in ...
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