Module 04 Diversity Management Project - Rough Draft

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PLEASE READ ALL ATTACHMENTS SO THAT YOU KNOW WHAT THIS IS ABOUT. APA FORMAT, READ RUBRIC AND MAKE SURE TO USE TEMPLATE!

The rough draft of your Diversity Management Proposal is due. It should be submitted in proposal format, except that is should be double spaced. Also make sure of the following:

  • Discuss the problem or opportunity
  • Describe the alternative solutions to the problem
  • Evaluate the alternatives
  • Discuss which alternative you selected and why.
  • Discuss any follow-up to determine effectiveness of decision.
  • Make sure to use correct tone. Remember that your audience for your proposal is the decision-makers of the organization who have the power to implement your change.
  • You should have one interview (phone or email is fine) and at least two scholarly sources.
  • All sources should be included on an APA formatted reference page.
  • The length of the proposal should be five to eight pages, plus the reference page.
  • Use visual markers (e.g., bullets and lists) and visuals wisely.

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MODULE 1 COURSE PROJECT 1 Module 1 Course Project Linsey Mendoza Rasmussen College Author Note This assignment is being submitted on February 20th, 2016 for Michael Heard’s B440/GEB4220 Section 05 Managing a Diverse Workforce course. MODULE 1 COURSE PROJECT 2 4.50% 83.00 B Module 01 Diversity Management Project - Topic Selection and Purpose Statement % Overall you did a good job on this. As you develop this project, you need to shift your focus away from diversifying the business to identifying a diversity problem with the workforce. This project is about identifying and correcting a problem with diversity such as underrepresentation of women, minorities, etc. rather than business plan strategy. Additional feedback is attached for your review. Use this week's outline to shift your focus. Perhaps BofA has a diversity problem within its workforce you can write about. Overview of the organization The organization that I will focus on will be Bank of America that has diverse services that range from giving loans to its customers, receiving deposits, offering financial services, credit facilities and acting as a platform for buying and selling of shares. The bank over the years has been able to thrive and achieve most of its set objectives which are not the case now because there is the need to be more diverse in mobile banking because the method has been embraced by most of the banks. The competition in the market is stiff and thus the Bank of America must out more effort in ensuring that it takes into account apt measures that are going to make it still hold its position in the market. The bank has at least 150,000 competent employees who risk losing their jobs if the issue is not looked into with the urgency that it deserves. The decision-making Process The problem that is relating to diversity is the issue of increased competition in the market that is stirred by mobile banking that the organization has not adopted yet. The organization also has the risk of losing its employees to other well-developed rivals in the market. The alternatives that are in place are that the bank can employ at least 250 Information technologists who can help to develop mobile banking for the company. The other choice could be to open more branches all over the country that will be closer to the customers. The last alternative could be to reach out to a communication network organization or a mobile company, that is the most competitive and alias with them to offer the mobile services through MODULE 1 COURSE PROJECT 2 their network so that the customers do not have to acquire another sim card for the banking services. Ethical principles will be taken into consideration, regarding confidential information of the customers (Ford & Richardson, 2013). The first alternative on employing of IT professionals is applicable but it will be expensive in the end for the organization will have to incur costs on paying for their labor and also for maintenance and repair of the systems that the Bank of America operates in the mobile phones. The second alternative that is the opening of more branches of the bank is a good option, but it will be time-consuming to identify the most appropriate place to locate the banks and the costs that will be associated with opening the various banks (Minton et al. 2014). More employees have to be employed to run the new branches and thus more costs will be incurred by the organization that will be so strenuous to the management. The last option will call for an alliance with a mobile operating organization that will incorporate the mobile banking services in its operations and thus the customers will be able to deposit or withdraw their money any place and at any time. The best choice could be to have talks with the communication network. To be able to be more competitive in banking services, then the imperial bank has to invest its funds in mobile banking, and this is through the association of a mobile services organizations Google and Android that will engage its customers through installing of the Bank of America App on their mobile phones. The choice will be implemented through carrying out of talks with the mobile Company and signing of a contract. The money that is going to be agreed on for the services will be paid, and the mobile company will install the App in mobile phones. The Bank of America will then carry out commercials to inform their customers on how diverse it has become with their services. When the customers access the services, the Bank of America would have got a competitive edge. MODULE 1 COURSE PROJECT 2 Conclusion The project will be followed up by the management where the concerned parties will be required to submit reports from time to time to indicate how far they are with the project. The project has to been assessed so that it is achieved within the desired time frame. The reports that are submitted will be reviewed so that possible amendments are made. The project will work only if it exclusively solves the problem that the Bank of America is facing. MODULE 1 COURSE PROJECT 2 References Ford, R. C., & Richardson, W. D. (2013). Ethical decision making: A review of the empirical literature. In Citation Classics from the Journal of Business Ethics (pp. 19-44). Springer Netherlands. Minton, B. A., Taillard, J. P., & Williamson, R. (2014). The financial expertise of the board, risk taking, and performance: Evidence from bank holding companies. Journal of Financial and Quantitative Analysis, 49(02), 351-380. MODULE 3 COURSE PROJECT 1 Module 3 Course Project Linsey Mendoza Rasmussen College Author Note This assignment is being submitted on March 6th, 2016 for Michael Heard’s B440/GEB4220 Section 05 Managing a Diverse Workforce course. MODULE 3 COURSE PROJECT 2 Barket, R. T. (2012). Preliminary investigation of employee's dog presence on stress and organizational perceptions. International Journal of Workplace Health Management, 15-30. The diversity in the present day world is a fact and a thriving reality. Diversity is inherent in the human societies and communities. The communities are unique and diverse within and without. The diversity pertains to the existing psychological and virtual divergence in the origins, belief systems and cultural values of the people forming a community. The parameters of this diversity in a community also confer the backdrops from which these groups emerge. This paper will examine the diversity of a certainly given group, how the group handles differences and how these distinctions add up to the strength of that particular group, making it more potent and influential. The significance of this research is formative as it discusses the vitality of the diversity management in organizations, illustrates the affirmative implications, that each uniquely distinct culture has on the organization, whilst reversing their individualities. The paper will help me in formatting method of existing approaches that were applied in the workplace. In the formation of social groups, respect and integration of cultures are very crucial. It is from respecting other people’s cultures that people learn how to accommodate each other, for instance in a social group, to achieve a common group. In the United States, for instance, there exists social groups that respect cultural diversity and background within them, posturing understanding within such groups, thus peace in the entire community, from a very integral unit, the social group. The social group is formed with objectives or common interests such as common objectives, accepted roles for each to play, a mode of contact among members of the social MODULE 3 COURSE PROJECT 2 group, rules, and regulations, among other related disciplinary measures. All these are implemented to ensure that the social group operates within the accepted norms of the society and that they are not in violation of any set rules or norms in the given society. In a diverse workforce environment, where mismanagement is prevalent the motivation among the employees is diminished, and the focus on the core objectives and direction towards to the goals of the organization are lacking. The employees in such a setting with their unique race, ethnicity, or religion have distinct qualities and skills as result of different education, age, and experience; are likely to get involved in pointless disagreements, reducing the productivity. Nayab, N. Bowen. R. October 2010. Common Diversity Issues in the Workplace. Retrieved from: http://www.brighthub.com/office/humanresources/articles/91541.aspx. This article will help me in understanding the legal issues involved in diversity are multifaceted. The Laws that have been created, although initially have help in reducing discrimination and increasing the workplace diversity, they also acted as a backlash since although the goal for diversity is common, but the ways implement the strategies and laws to protect the diversity are always conflicting for different departments and organization. (New York City Bar, 2012) As EEOC has promoted work/life initiatives especially for the caregiving of children and elderly persons, etc., these programs have turned out be another source of discrimination complaints against employers. The equal treatment and non-discriminatory practices enumerated Title VII of the Civil Rights Act of 1964, entail the equality in terms and conditions of employment, like the implementation of company policies fairly, the benefits and compensations provided etc. MODULE 3 COURSE PROJECT 2 Carrillo, V. N. (2009). Diversity in America, Thousand Oaks, Caliph: Pine Forge Press. Community and diversity This article will help me in understanding the necessity and impact of creating policies to enforce diversity and managing it well enough for the benefit of the organization and employees is a big challenge The employee assessments and research data available either from outside or inside of the organization is a big resource for the organizations to design, customize and implement diversity management strategies, to expand the advantages of workplace diversity in that particular organization . The bigger issue, however, is that some companies adopt a diversity policy only to comply with the country’s laws, instead of embracing it and acknowledging it as a strength of their business and creating an acceptance culture in the organization that will make diversities policies a success. And although it may hire diverse employees, certain higher posts were often held or given to let’s say white males. The organizations need to create diversity in the top management of the organization, as the attitudes towards diversity policies are developed at the top and trickle down to middle and lower groups of employees. MODULE 3 COURSE PROJECT 2 References Barket, R. T. (2012). Preliminary investigation of employee's dog presence on stress and organizational perceptions. International Journal of Workplace Health Management, 1530. Carrillo, V. N. (2009). Diversity in America, Thousand Oaks, Caliph: Pine Forge Press. Community and diversity http://www.kaplanuniversity.edu/public-service/articles/cultural-diversity.aspx Nayab, N. Bowen. R. October, 2010. Common Diversity Issues in the Workplace. Retrieved from: http://www.brighthub.com/office/humanresources/articles/91541.aspx. Running head: PROJECT OUTLINE 1 Project Outline Linsey Mendoza Rasmussen College Author Note This paper is being submitted on March 22, 2017 for Michael Heard’s Section 05 Managing a Diverse Workforce Class, Online Plus, 2017 Winter Mid-Quarter. PROJECT OUTLINE 2 Grade 75.00 / 100.00 Graded on Wednesday, March 1, 2017, 3:25 PM Graded by Michael Heard Feedback comments Although your outline presented the required elements, you're focusing on a business strategy rather than a diversity problem. If you'll look back to your week 1 paper and review my feedback, I indicated your focus needs to change to issues pertaining to women, minorities, etc. at the organization. You should correct this for future project installments to help improve your grade by lining up the problem with the intent of the assignment. Please let me know if you have any questions. Feedback files Lmendoza_projectoutline_022817.docx Export to portfolio Problem Over the years, the bank of America has been able to thrive and achieve most of its set objectives, which is not the case now because there is the need to be more diverse in mobile banking considering the method has been embraced by most of the banks. Furthermore, the competition in the market is stiff and thus the Bank of America must input more effort in ensuring that it takes into account apt measures that are going to make it hold its position in the market. Failure to Implement the Solution If my solution is not adopted, there will be jobs lost. This is because the business is impacted the most by loss of its customers and employees as a result of stiff competition. PROJECT OUTLINE 3 When The problem Started The problem started several years ago after diverse mobile banking started began being adopted by other banks. Business Implications The business implications of the problem is stiff competition from the other banks that have adapted the use of mobile banking. Since most of the banks use diverse mobile banking technologies, the Bank of America is highly likely to lose its customers to the competition as customers will go for convenience, which the other banks are offering. Solution My proposal to solving the bank’s problem reaching out to a communication network organization or a mobile company, which is the most competitive and alias with them to offer the mobile services through their network so that the customers do not have to acquire another sim card for the banking services. Criteria for Solution Selection This is the best solution because it will provide customers with convenience since they will be able to access banking services using a single sim card. Secondly, it is cost effective to the bank as they will split cost with the communication network organization or a mobile company instead of incurring all the costs. Thirdly, the turnover in revenue is expected to go higher as combining PROJECT OUTLINE 4 forces with the mobile company or communication network will only attract more customers to the bank. Objections Some of the objections will involve lawsuits from the competition, delays in procedures, and high costs set by competition to discourage customers from moving or adapting to the services offered by the collaboration between the bank and mobile company or communication network. Parties involved in the solution? Both the bank and the mobile company or communication network need to be involved in the solution. Additionally, employees of these organizations need to be involved as they will be the ones directly guiding or dealing with the customers. Resulting Benefits By collaborating, the Bank of America will be in a better position to serve its customers and avoid losing them to its competitors. Also, the jobs of the 150,000 employees will not be at stake as the Bank will not have to reduce their workforce, but rather increase. Why Implement the Solution now The solution has to be implemented now because all the banks have already adapted to diverse mobile technologies meaning that every second they lose without implementing the solution can cost them several customers. The Plan PROJECT OUTLINE 5 To be able to be more competitive in banking services, then the imperial bank has to invest its funds in mobile banking, and this is through the association of a mobile services organizations Google and Android that will engage its customers through installing of the Bank of America App on their mobile phones. The choice will be implemented through carrying out of talks with the mobile Company and signing of a contract. The money that is going to be agreed on for the services will be paid, and the mobile company will install the App in mobile phones. The Bank of America will then carry out commercials to inform their customers on how diverse it has become with their services. When the customers access the services, the Bank of America would have got a competitive edge. Resources Needed The resources needed will include set technological infrastructures that will most likely be provided by the mobile company or communication network at an agreed cost. Challenges to be Overcome The challenges that have to be overcome while implementing the plan are basically cost that will be used to pay for labor and training for the bank employees. Measuring Success A control method for evaluating the success of the plan is how responsive customers are towards the services provided. Also, success can be measured by the number of new customers that the bank will be serving compared to the number they served previously. Conclusion PROJECT OUTLINE 6 In conclusion, the Bank of America will be at better position to serve more customers and retain their employees if they are to collaborate with a mobile company or a communication network. Additionally, the bank will be better as they will be able to hold their position as being the best bank considering they will be providing their customers with convenience services since they will be able to access banking services using a single sim card. The implementation of the solution by the bank is cost effective as they will split the costs with the communication network organization or a mobile company instead of incurring all the costs. Lastly, the banks turnover in revenue is expected to go higher as combining forces with the mobile company or communication network will only attract more customers to the bank. Module 04 Course Project Total Points Possible 100 Included one interview (20 Max Point Value) Writing is free from spelling and grammar errors. Included an introduction paragraph with thesis, and conclusion paragraph. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation (10 Max Point Value) Paper meets minimum 5-page length requirement. Provided an APA formatted title page (10 Max Point Value) Insufficient/Not Evident Progressing Competent Exemplary (0-9pts.) Content was not included or incomplete, and/or extremely inaccurate (10-13pts.) Content shows a basic understanding of key ideas, yet includes some inaccuracies. (0-2 pts.) Paper is not submitted or more than 10 errors in English grammar and mechanics observed. No introduction paragraph, thesis, or conclusion paragraph included. Proper writing mechanics were not used. (3-5 pts.) 6-10 errors in English grammar and mechanics. Missing 2 or more of the following: introduction paragraph with thesis, and conclusion paragraph. Proper writing mechanics somewhat used. (14-17pts.) Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations (6-8 pts.) 3-5 errors in English grammar and mechanics, and/or missing 1 or more of the following: introduction paragraph with thesis, and conclusion paragraph. Proper writing mechanics mostly used. (18-20pts.) Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations. (9-10 pts.) 0-2 errors in English grammar and mechanics. Included an introduction paragraph with thesis, and conclusion paragraph. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation. (0-2 pts.) Paper is not submitted. (3-5 pts.) Paper is less than 3 pages in length, and/ or no APA title page provided. (6-8 pts.) Paper is between 3-4 pages in length and/or no APA title page provided. (9-10 pts.) Paper is at least 5 pages in length. APA formatted title page provided. Transferable Skills Critical Thinking: Discussed the problem, alternative solutions, evaluated the alternatives, discussed selected alternative, and (0-9pts.) Content was not included or incomplete, and/or extremely inaccurate (10-13pts.) Content shows a basic understanding of key ideas, yet includes some inaccuracies. (14-17pts.) Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations (18-20pts.) Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations. Earned Points Module 04 Course Project discussed followup to determine the effectiveness of decision. (20 Max Point Value) Communication: Draft submitted in proper memo format. (10 Max Point Value) (0-2 pts.) Content was not included or incomplete, and/or extremely inaccurate (3-5 pts.) Content shows a basic understanding of key ideas, yet includes some inaccuracies. (7-8 pts.) Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations. (9-10 pts.) Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations. Communication: Used proper audience tone for an organization decision-maker (10 Max Point Value) (0-2 pts.) Writing is inappropriate, does not use audiencespecific tone and vocabulary is not tied to the purpose of the research. (0-2 pts.) Content was not included or incomplete, and/or extremely inaccurate (7-8 pts.) Writing is mostly exhibits audience-specific tone. Did not fully speak from the correct point of view and/or vocabulary didn’t properly represent the purpose of the research. (7-8 pts.) Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations. (9-10 pts.) Writing exhibits appropriate, audience-specific tone and spoke from a “consultant” point of view. Vocabulary tied to the purpose of the research. Communication: Visual markers are used wisely. (10 Max Point Value) (3-5 pts.) Writing is somewhat exhibits audience-specific tone. Did not fully speak from the correct point of view. Vocabulary didn’t properly represent the purpose of the research. (3-5 pts.) Content shows a basic understanding of key ideas, yet includes some inaccuracies. Information Literacy: Reference page included with proper APA format with a minimum of 3 scholarly sources. (10 Max Point Value) (0-2 pts.) No sources used. No elements of APA formatting used. (3-5 pts.) More than one of the required sources is missing from the research and/or sources were not scholarly. Some elements of APA formatting used. (7-8 pts.) One of the required sources is missing from the research and/or all are not scholarly. Most elements of APA formatting used. (9-10 pts.) Used proper APA format Included a properly formatted APA reference page with a minimum of 3 scholarly sources. (9-10 pts.) Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations. Total Points ______/______ Running head: CREATING AN ORGANIZATIONAL CULTURE Creating an Organizational Culture Student Name Rasmussen College Author Note This paper is being submitted on March 22, 2017 for Michael Heard’s Section 05 Managing a Diverse Workforce Class, Online Plus, 2017 Winter Mid-Quarter. 1 CREATING AN ORGANIZATIONAL CULTURE 2 Creating an Organizational Culture Introduction Use this section as an introduction to provide an overview about organizational culture and how treating employees properly or improperly can set the tone/atmosphere of the organization. Set the reader up for the discussion to follow. First Company Researched Name the first organization you researched and provide a brief overview of the business. After reviewing its corporate website, discuss your findings regarding culture and diversity. In addition, identify at least two strengths and two weaknesses based on the company’s website as it pertains to the impression you get regarding its culture and its position on diversity. This would be a good opportunity to incorporate research that speaks to this organization’s culture and diversity initiatives. Second Company Researched Name the second organization you researched and provide a brief overview of the business. After reviewing its corporate website, discuss your findings regarding culture and diversity. In addition, identify at least two strengths and two weaknesses based on the company’s website as it pertains to the impression you get regarding its culture and its position on diversity. This would be a good opportunity to incorporate research that speaks to this organization’s culture and diversity initiatives. Compare and Contrast CREATING AN ORGANIZATIONAL CULTURE 3 Now that you have researched two organizations and identified strengths and weaknesses pertaining to each, describe at least two similarities and at least two differences between the two of them. Based on your analysis, which organization appears to have the most inclusive culture and why do you have that opinion? Conclusion Finally, write a conclusion that summarizes the importance of corporate culture and how diversity plays a role in shaping workplace attitudes and behavior. Ideally, conclusions should be at least five (5) sentences in length. Your references will then begin on the last page. Make sure this paper contains at least two (2) references. CREATING AN ORGANIZATIONAL CULTURE References 4
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Attached.

Running Head: DIVERSITY MANAGEMENT PROPOSAL

Diversity Management Proposal
Name
Institutional Affiliation

1

DIVERSITY MANAGEMENT PROPOSAL

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Problem
In this scenario, the Bank of America is facing a lot of problems in striving towards
integrating diversity in the organization. Despite experiencing a booming business in the past
decades, the organization does not fully satisfy their customers because they are relying on
the old system to offer services to the customers. The retrogressive old system of offering
services to the customers denies the organization an opportunity to remain competitive in the
market. The Bank of America is weighing options on which avenue to use to offer best
services to the customers. There are many options that the bank should choose form to make
it the best in the market one again and also have a fair and leveled competitive grounds with
the competitors.
Alternative Solutions to the problem
In this scenario, there are three available alternatives to explore. These alternatives
include employing more than 250 information technology experts who will assist in
developing mobile banking system for the company. The second alternative includes opening
up more branches in all parts of the country to enhance service delivery to the customers as
well as to ensure that the services are brought closer to the customers.
The last alternative will involve reaching out to a mobile network company or
communication network organization which is the more competitive and renown in service
delivery to the consumers and liaise with them (Ford & Richardson, 2013). The essence of
the communication network is to offer the mobile services network to the organization in
order to enable customers to access their banking services through the network of
Communication Company so that the customers will not have to acquire another sim card for
the banking transaction and services. All the three alternatives are good for the bank and they
should all be implemented because they all will help in the bank to become even more

DIVERSITY MANAGEMENT PROPOSAL

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competitive. There, however, has to be made a decision to choose the best option. the other
two will be implemented in the future.
In delivering services to their customers, the organization will have to exercise ethical
consideration and principles in order to safeguard the confidential information of their
customers (Ford & Richardson, 2013). It is important to note that the customers of the
organization are the key stakeholders in the business. Safeguarding the confidential
information encompasses the protecting the customers’ bank details, login passwords, and
other crucial credentials from reach by unwarranted individuals. There also be a system that
will track all activities and block unwanted visitors from accessing the bank's information.
Evaluating Alternatives
The first alternative of employing more than 250 information technology specialists
might be applicable but it has numerous shortcomings. In that, it will be expensive at the end
because the organization will have to incur more costs of paying new labor and also in
repairing and maintaining new systems that the Bank of America operates (Minton et al,
2014). The organization also has to incur more costs in terms of providing total rewards such
as incentives and base wage. Management of the new recruits requires may demand lot
efforts in terms of maintaining their records.
The second alternative that relates to the opening of more branches of the bank is
might seem to offer the solutions but it has some setbacks. Despite making sure that the
services are brought closer to the clients. It is important to state that opening new branches in
all parts of the country will be time-consuming and very costly. This is because, to identify
the most viable places to locate the banks, the organization has to incur extra costs associated
with opening the vario...


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