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Running Head: AMAZON ALEXA
From the statistics provided, there is no doubt that Alexa is a fast-growing enterprise with
a lot of exciting products and services. From integrating its services with other companies and
developing unique products, Alexa is on the set of becoming the world’s largest online
marketing platform. Alexa has been structured in such a way that it can be utilized for personal
use as well as for business operations. This makes it a favorite among its competitors
(Amazoncom, 2017). If we look at some of its products such as a voice operated thermostat, or a
voice commanded light bulb which is some of the things that almost everybody wishes to have,
Alexa’s popularity among customers is with no doubt growing by the day. However, Alexa can
better their services by implementing some things into the provision of their services. Some of
them are discussed below.
Customer help centers
Apparently, Alexa doesn’t seem to look into their popularity and usage among the
customers. According to the data provided above, most of the users stick to the basic features.
The conclusion we can draw from ...