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Use your own words and Thoughts. Plagirism and/or cheating will result in a grade of Zero.

Give short answers to each question (not more than 3-4 lines)

Total page length (not more than 3 pages, 300 words per page)

1-inch margins, Double spaced, 12-point, Times New Roman font



See the attachment for questions and further details, the above is the text book, go through chapter 4,5&6

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HOMEWORK 2 (Module 2) 40 Points Due Date: End of Module2 Read chapters 4, 5 and 6 of the text and the case studies at the end of these chapters. Then answer the questions about the Rocky Mountain Outfitters case studies at the end of these chapters. Make your answers short (2-3 sentences). Suggestions and Guidelines:     Use your own words and Thoughts. Plagirism and/or cheating will result in a grade of Zero. Give short answers to each question (not more than 3-4 lines) Total page length (not more than 3 pages, 300 words per page) 1-inch margins, Double spaced, 12-point, Times New Roman font Some relevant text reproduced below. RMO – Chapter 4 RETHINKING ROCKY MOUNTAIN OUTFITTERS Barbara Halifax, the project manager for the CSS project, had finished identifying the list of stakeholders in the project. As shown earlier in the chapter, quite a few senior executives would be involved. Most of them would not have major input. Those in Bill McDougal’s area would, of course. Not only was he the project sponsor, but all his assistants were excited about this new system and its potential to help the business grow. Barbara had a good working relationship with all of these executives. Barbara had also identified numerous department managers and senior customer service representatives who would be able to provide detailed processing requirements. She had divided her list of stakeholders into two groups. The first group consisted of all those with primary responsibility to help define user requirements. The second group included those who would not have direct use of the system but would need reports and information from the system. She wanted to make sure the needs of these people were also satisfied. As an experienced project manager, Barbara had her checklists of things to do. She used a project manager checklist to help her remember all important tasks. Being a project manager was much too critical, and potentially stressful, to do it “by the seat of your pants.” As she reviewed her list, she noticed several activities that she had not yet considered on the CSS project. She was thinking that before she let her project team start to meet with the users, she ought to consider these items and review them with her team. The items that most caught her attention were the following:  Develop a communications plan with the user.   Manage user expectations. Control the scope and avoid scope creep. Based on the concepts you learned in this chapter, what would you do if you were Barbara? (You also might want to review Appendix A on the book’s Web site). Obviously, you want to provide the best possible solution for the company, but you also need to control the project, the scope, and the users so that the system will be successful and be installed on time. 1. Identify the major points you would include in a communications plan at this point in the project. 2. What advice would you give your project team to help it manage the user expectations? 3. What early planning can you do now to ensure that the scope is realistic—to meet the need but within the time and budget allotted? RMO – Chapter 5 RETHINKING ROCKY MOUNTAIN OUTFITTERS When listing nouns and making some decisions about the initial list of things (see Figure 5-19), the RMO team decided to research Customer Account as a possible data entity or class if the system included an RMO payment plan (similar to a company charge account plan). Many retail store chains have their own charge accounts for the convenience of the customer—to increase sales to the customer and to better track customer purchase behavior. Consider the implications to the system if management decided to incorporate an RMO charge account and payment plan as part of the customer support system. 1. Discuss the implications that such a change would have on the scope of the project. How might this new capability change the list of stakeholders the team would involve when collecting information and defining the requirements? Would the change have any effect on other RMO systems or system projects planned or under way? Would the change have any effect on the project plan originally developed by Barbara Halifax? In other words, is this a minor change or a major change? 2. What events need to be added to the event table? Complete the event table entries for these additional events. What activities or use cases for existing events might be changed because of a charge account and payment plan? Explain. 3. What are some additional things and relationships among things that the system would be required to store because of the charge account and payment plan? Modify the entity-relationship diagram and the class diagram to reflect these charges. RMO – Chapter 6 RETHINKING ROCKY MOUNTAIN OUTFITTERS This chapter contains many DFDs describing the RMO order-entry subsystem but no DFDs describing the RMO order fulfillment subsystem, customer maintenance subsystem, or catalog maintenance subsystem (see the subsystem event lists in Figure 6-10). Review the RMO event table (Figure 5-12) and ERD (Figure 5-29) and perform the following tasks: 1. Develop DFD fragments for all of the events not documented in Figure 6-12. 2. Develop a single DFD that shows processing for all events, using one process for each subsystem and showing all needed data stores. To simplify the diagram, place all external agents along the outer edge, and duplicate them as necessary to minimize long or crossing data flows. Place all data stores in the middle of the diagram. 3. Develop a data flow definition for the RMO customer order form in Figure 6-35.
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Identify the major points you would include in a communications plans at this point of the
Several important factors must be included in the communication plans in determining
the systems requirements. The first one is identifying the purpose of the communication which is
identifying the systems requirements. The second step involves identifying the user that will use
that particular system and the functions they expect the system to perform. Precisely, the
audience can be categorized according to the following characteristics: demographics,
geography, employment, health, behavior, and attitudes. Another major factor to be considered is
planning and designing a user friendly communication channel.
The message should recognize the moods of the audience and proper grammar.
Additionally, the resources required to gather the system requirements should be considered such
as the money involved, the labor and other expenses. More so, obstacles and emergencies
expected should be anticipated. These errors can discredit all the information given about the
systems requirements. Therefore it matters that requires much attention. The final point is
creating an action plan. The action plan involves putting all the actions together into an

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implementable act. At this point, this steps can be easily accomplished, and it has considered all
the factors stated above.
What advice would you give your project team to help manage the user requirements?
The first thing to consider in managing the user needs is through documentation.
Documentation is a traditional approach that can be used in managing the user needs. This
deduction is due to the fact the project team can write down the customers’ requirements and
making them sign it. The second advice is educating the users. By educating the users, they are
made aware of how the systems works, thus they can identify the addressed needs. In this regard,
the manager can get feedback from the users and their requirements. Thirdly, is through
prototyping. Prototyping gives the user a vague picture of what the system will do, and in so
doing they can know how the systems work. Therefore it used in zeroing in the user needs.
Finally, is ensuring clear communication between the user and the project team.
What early planning can you do now to ensure that the scope is realistic – to meet the needs but
within the time and budget allocated.
The following are early planning that can be used to make sure that a system’s scope is
realistic and that it meets the assigned deadline and time. The first one is ensuring that the project
scope is well defined and all the alternatives identified and the scopes feasibility. In so doing the
project manager can under the complexity of the system and how realistic it is to the user. The
second way is making sure that the project is divided into tasks in a process known as the work
breakdown structure. Additionally, the project leader must ensure that the team collaborates on a
preliminary schedule. More so, it is important that a communication plan is developed is formed
between the user and the project manager. Lastly, the project team leader must make sure that all

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the risks are identified and addressed to ensure that deadline is timely met and the resources are
well used.
What impact does the change of scope bring to a project?
The change of scope may bring significant changes to systems project because the
developers will have to modify the system requirements. The change of user needs is because the
system will start working on a new surrounding performing different tasks. On the stakeholders,
the shift in scope will affect the stakeholders. This deduction is because different stakeholders
are involved at various scopes of the systems. Thus this change will substantially improve the
stakeholders involved in user requirement collection and entirely new demands. The RMO
systems will also be affected in a major way because new modules will replace the already
existing ones. In conclusion, the change of scope will have a significant impact on the system
The following are what is needed to be added to the event table. They include time to
send a monthly bill, how the customer makes payment, the time required to generate the
accounts receivable reports. More so, they will add a chance to notify collections agency of
dormant accounts and the criteria in which the customer should make a particular purchase also
requires change because this is a crucial area of the functionality of the system. Therefore, it
needs more attention and research so as to come with a complete and efficient system.
The following are some ...

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