Description
1. Describe a situation you have experienced, witnessed, or with which you are sufficiently familiar to offer detailed analysis where: use the guide below to answer each question.
- Someone’s emotional intelligence resolved a complex situation.
- You observed the characteristics of a servant leader who inspired you.
- Someone’s lack of emotional intelligence caused greater problems.
2. Answer the questions below with 100 words and provide references used
- Provide an example of a decision support system and describe how it can be used in an organization.
- Is offshore outsourcing the right thing to do? Why or why not? (Chose ONE AND ONLY ONE position.)
Explanation & Answer
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DECISION SUPPORT SYSTEM
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Q1.
An example of a situation when a person uses emotional intelligence to resolve a complicated
situation is portrayed by Colin Shaw. Years ago, the director of the client experience at BT
Major Business, Colin Shaw applied emotional intelligence to maximize productivity and
performance in the face of adversity. At the time, BT Company was facing several challenges.
The firm was losing clients and customers were becoming increasingly dissatisfied. It also found
that the company`s customer service advisors spent only about a fifth of their time dealing with
their clients, (Shim, J). The rest of the time dedicated to processing and administration due to the
shortage of personnel. As a result, the director identified the need for change.
Firstly, Colin Shaw recognized that it was fundamental to build long-term robust relationships
with clients through engaging with consumers at an emotional level. Thus, to heighten client
emotional impact, the director initiated a program...