Zara Case Study

timer Asked: Apr 1st, 2017
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Question Description

I have an assignment which is below:

In 2003, Zara's CIO must decide whether to upgrade the retailer's IT infrastructure and capabilities. At the time of the case, the company relies on an out-of-date operating system for its store terminals and has no full-time network in place across stores. Despite these limitations, however, Zara's parent company, Inditex, has built an extraordinarily well-performing value chain that is by far the most responsive in the industry. The case describes this value chain, concentrating on its operations and IT infrastructure.

Learning objective:

To show how one company makes brilliant use of multiple information channels: subjective and objective; qualitative and quantitative; and phone, face-to-face, e-mail, and modem. Also, to highlight the inside-out approach to selecting IT. To demonstrate how information and IT support a business model.

The above case study has been added to your Harvard course pack.

Each student will read the above, discuss, and address the following questions. All teams will submit the assignment answers.

I'm responsible for one question which question number 1. " How would you advise Salgado to proceed on the issue of upgrading Zara's POS systems?

Should the company upgrade the POS terminals, build in-store networks, give their employees the ability to look up inventory balances for items in their own stores? "

The case in attachment

Tutor Answer

School: Duke University


Running head: ZARA CASE STUDY


Zara Case Study
Institution Affiliation

Why Upgrade Zara POS System
My advice to Salgado is to upgrade both the computer hardware and the Zara’s POS
systems to run on a modern operating system platform that is supported by the industry. Since
the Disk Operating System (DOS) is no longer supported by Microsoft, should their current
system have problems due to operating system failure, it is more likely that they would have a
problem in recovering their records (McAfee, Dessain & Sjöman, 2007). Continued use of the
current system will soon become a potential constraint that will hinder expansion of the business.
The system doe...

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Good stuff. Would use again.

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