The discussion assignment

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yhpl2050

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Description

Service Delivery System

  • What options do healthcare organizations have if they wish to enhance the value it provides to their customers?
  • What specific customer service data might be used to assess customer service in your assigned service component?
  • For your selected service, what would be explicit examples of service quality characteristics (Responsiveness, Assurance, Empathy, Tangibles and Reliability)?

Your initial post should be 300 words and excluding the textbook, include at least two scholarly references in APA format.

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Explanation & Answer

Attached.

Running head: CUSTOMER SERVICE

1

Enhancing Value of Customer Services in Healthcare Organizations
Name
Institution

CUSTOMER SERVICES

2

Enhancing value of customer services in healthcare organizations
Customer services and customer satisfaction are among the important aspects of
healthcare delivery system. In this case, they help in building success and good reputation of
a health organization. The treatment process, for example, is significant as it determines the
perception of the patient towards the hospital. Healthcare organizations strive to provide
quality treatment to their patients and patients expect the same, including proper medication
as well as rece...


Anonymous
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