Operations management, assignment help


Question Description

Two Case Problems, using APA formatting and ensuring your answers are in-depth and well-thought-out.

There is no page requirement, but you will be graded on how technical and practical your answers are.

Question go to below link





Leaning the Warehouse

“We are interested in lean training for our distribution center

workers. Can you provide that for us, Professor Warren?” the

(DC) manager inquired.

“Yes, we have training material on lean systems and would

be happy to facilitate a series of workshops for you and your

employees. We usually start with a week of manager or supervisor

training and then move on to front-line employee workshops

one day a week for about two months. As your workers

gain experience participating in improvement teams, we would

return for day-long workshops once a month for six months after

that. The entire process takes about a year, after which time

your facility would have its own lean trainers certifi ed to . . .”

“Actually,” interrupted the manager, “we don’t need to

educate our supervisors on lean—just our hourly workers,

and I think that could be done in about two days, one day

for each shift.”

“I see,” replied Professor Warren. “Perhaps you could tell

me more about what your lean objectives are and why you’re

seeking lean training at this time.”

“Sure. We’re implementing a new performance-based pay

system from corporate in which our industrial engineering staff

has determined how long workers should take to complete a task

and what a day’s output should be. We’ll be recording task completion

times and daily throughput with scanners and comparing

those with the standards that have been developed. Those workers

who beat the standard receive bonus pay; those who do not

risk losing their position. Our pilot project at the Atlanta DC

didn’t go very well. None of the workers met standard and they

didn’t seem to get how important this is. For example, they’d be

running off looking for tools, or moving the same merchandise

several times to get an aisle clear or to reach a pallet in back, or

picking what they’d just put away, or stopping one task to work

on another more urgent one. So we thought if we taught them

lean principles for eliminating waste, it’d be easier to get the job

done, and performance against standard would improve.”

1. Explain the different views of lean in this case. What might

Professor Warren include in his more extensive training


2. What elements of lean would be most useful to the DC

manager and his staff?

3. Are the manager’s views of lean realistic? What is the best

he can hope to achieve in the time allotted?

4. What might be some drawbacks in approaching lean implementation

in this way? What might be some advantages?

Does warehouse work lend itself to lean?

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