Internal Revenue Service
PROJECT: Business Systems Modernization; Launched in 1999 to upgrade the agency’s IT infrastructure and more than 100 business applications.
WHAT HAPPENED? By assembling a star-studded team of vendors, the IRS thought its $8 billion modernization project would manage itself. The IRS thought wrong. As a result, the agency’s ability to collect revenue, conduct audits, and go after tax evaders was severely compromised. This case study illustrates what can go wrong when a complex project overwhelms the management capabilities of both vendor and client. Some consider it to be the most expensive systems development “fiasco” in history, with delays costing the U.S. Treasury tens of billions of dollars per year.
MUST COVER ALL THE BELOW TOPICS
Develop an outline for your research paper and include a list of at least 6 references. The
outline must contain a complete set of top-level headings. Each lowest level heading must be
accompanied by at least one full sentence describing the content of that section. Additional
detail is encouraged but not required. Your final research paper is not required to match exactly
the outline submitted for this milestone.
I. Introduction: The purpose of this paper is to discuss the reasons for the Trilogy
II. Project Overview: This section will provide a brief overview of the project,
focusing on the aspects of the project that will be used in discussion.
i. Scope of Project: This section discusses the scope of the project.
ii. Risks of Project: Provides the risks in the project.
Develop a set of references. The reference list must follow APA style formatting. At least 2 of
your references should be from academic sources.