quality management tools, business and finance homework help

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timer Asked: Apr 9th, 2017
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Question Description

Part work, its a few area that needs work not full report. I need you to add more information that is needed in the report and the power-points, i Highlighted the RUBRICS areas needed for both, Report and the Powerpoint and you can see it in the attachments below.

READ ALL THREE FILES "PROJECT DESCRIPTION+ REPORT RUBRIC+PRESENTATION RUBRIC" I HIGHLIGHTED THE PARTS NEEDED.




"write the information in my file "quality management tools report" and "quality management tools_EtihadAirways_powerpoint"

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BUS 4543 Quality Management Tools Coursework - Project Output: 30% (CSA) Group project - Students will analyze work flow problem of an organization and propose solutions and submit a group report (20%) and do an individual presentation (10%). (Outcomes: 3,4,5) General Instructions: 1. This is a group project assessment (2-3 people for project report) with an individual component (presentation). 2. Submissions are expected by week 13 – April 20th 2017 deadline, via BBLearn submission. 3. You will be marked for content and other details mentioned in the rubrics related to project report. The Report (20%): Choose any organization in an industry of your choice in UAE. a. Introduction about the industry & organization and its quality mission if any - minimum two citations from any research journals or text books. b. State the objective of your study/project and the method you used to collect dataprimary or secondary data. Evidence of the collected information should be provided in the Appendix. c. Analyze the current issues/problems with the workflow/quality process of the organization you chose. Provide/draw the existent workflow and identify the issues or problem areas with it. Quality tool the student used to identify and analyze problem should be presented in detail. d. Evaluate/analyze quality tools currently used by the organization (Scatter diagrams, check sheet, control charts and/or continual improvement methods being used in the organization- cedac, Kanban, JIT etc). e. Create a detailed proposal with an implementation plan to improve quality management in the organization based on what you have learned in BUS 4543. f. Conclude and summarize the study. g. References – APA style. Formatting: 1. Font size 12. Times New Roman Or Arial 2. You are required to develop a report of 1500 - 2000 words. 3. Should include a cover page, table of content, and references used (References- APA style ) 4. Follow the rubrics for more details on assessment strategy for the project. The Presentation (10% for presentation individual marks): a. You are required to develop and present a 20 minutes slide show using Power Point slides. b. The presentations will take place in class in week 14 (Week of April 23rd). A schedule will be prepared by the teacher. c. You will be questioned at the end of the presentation to verify your understanding. d. You will be presenting in groups but marked individually for content, personal presentation skills, and technical Power Point skills. Presentation Content: Choose an industry and an organization to analyze the quality management process and tools being used by the organization h. Industry & Organization background i. Introduction on the presentation objective j. Explain current Quality management process using a process map or work flow k. Show evidences of quality tools being used in the organization and analyze them l. Recommend new action plan, tools for quality improvement, continuous process improvement methods the company should use. m. Summary n. References The Presentation: 5. 6. 7. 8. Should last for 20 minutes. Minimum of 15 slides. Should include a title slide and a slide showing sources used (References) Follow the rubrics for more details on assessment strategy for the project BUS 4543 ( Group project – 30 % ) Group Presentation on an organization adopting quality management tools and techniques with critiques and suggestions for further improvements-CLO-3,4,5 Report- 20 %- Group 1. EVIDENCE Details of the chosen organisation including sector, type, size activities. 1 2 3 Not really addressed. Limited details shown. No additional research shown. No references or incorrect referencing. A very basic description of the organisation. Very little additional research shown. Needs more details A simple description of the organisation is provided. Some additional research shown and sources are referenced The organisation is described but one or two areas missing Evidence of additional research evident. Strategy, mission, objectives and goals given The organisation is fully described. All areas are full and descriptive and show evidence of extensive in depth additional research completed. *2 Many omissions that seriously affect the flow. Many omissions and errors in formatting. Formatting done with very minor errors Written to an acceptable level, is easy to follow very few spelling and grammar omissions. Well written, flows logically with not more than 10 spelling or grammar omissions Formatting done in an average manner Well written, flows logically with between 9 and 5 spelling or grammar omissions. Uses formal writing, logical flow and appropriate vocabulary. Research paper is professionally formatted using the HCT guidelines with all of the requirements met; Excellent conclusion and summary with in depth details of the project objective, its findings, and recommendations. Chosen workflow or QM process or challenge is very clear. Explanations for choice are full and descriptive. There is evidence of extensive in depth additional research completed. Quality tools used to identify problem fully explained. Analysis of tools used by the organization (control charts or FMEA or cause effect diagram , work flow maps etc.) is done with very clear and coherent explanation which is descriptive. Very *2 10 Marks Language and flow of report Formatting • 10 marks • • • Cover Page Introduction Headings and subheadings • Conclusion • References page Appendix Identification of the chosen work flow or process of quality management and its challenge with explanations for the choice. 4 Formatting with at least four of requirements missing Not really addressed. Limited details shown. No additional research shown. No references or incorrect referencing. Chosen workflow or QM process and challenge stated but very basic with not much detail. Very little additional research shown. Chosen workflow or QM process and challenge is stated with simple explanation but it could be more detailed. Some additional research shown and sources are referenced Chosen workflow or QM process and challenge is presented clearly. One or two areas could be more detailed. Evidence of additional research shown. Correctly referenced where necessary. Not really addressed. Limited details shown. No additional research shown. Mentioning no tools Some attempt has been made to analyse and list the tools without much theoretical background or research . mentioning at least one QM tool Chosen tools are explained in a very simple manner without much details like control charts or FMEA , work flow maps etc or any of the methods done in the organisation . Mentioning Chosen issue in the quality process and the tools (control charts or FMEA, work flow maps etc.) mentioned are relevant and analysed well. Mentioning as well as explaining clearly 20 Marks Analysis of existing workflow and quality management tools being used by the organisation 5 Mark Awarded *4 *6 BUS 4543 ( Group project – 30 % ) Group Presentation on an organization adopting quality management tools and techniques with critiques and suggestions for further improvements-CLO-3,4,5 30 A detailed critique and suggestions for improvement 30 Marks Not really addressed. Limited details shown. A very weak critique showing existing tools being used and no farther change recommended and there is no explanation of reasons. Stakeholders are not mentioned anywhere in the recommendation. Plan is very simple with very little detail. It is not always possible to see the deadlines or allocation of tasks to group members. Several areas not addressed. Needs more depth to show understanding of the concepts. No mentioning of the teams and stakeholders involvement Student Name/ID/Section Assessor: two QM tools relevant for the challenge or the process to improve QM. why using two of the tools in a better way can improve the quality management process and how A basic suggestion and critique provided. Not much detail. Some attempt made to develop an improvement plan and allocate work to team members. Small omissions. Details of stakeholder commitment absent A reasonable plan provided but one or two areas could be more detailed. There are deadlines for most tasks and tasks have been allocated to team members. Rationale for change is mentioned. Leadership and employee as well as stakeholder commitment not mentioned detailed description of at least three tools and how they are used for the organisation effectively and why and how. With at least two relevant reasons. A detailed plan provided with at least three recommendations containing a combination of quality tools and quality improvement methods that the organization could adopt. All areas are full and descriptive and deadlines are realistic. Where applicable it is clear to see how the work will be shared between group members. clearly mentioning the rationale for the change and leadership and employee commitment required Provide the implementation plan, and the rationale for them. Total Final Grade Date: Individual written or oral defence for the project in Week 14 – 10% / 100 *6 % BUS 4543 - GROUP PROJECT, 30% MARKING CRITERIA – Project Presentation – 10% Students will analyse work flow problem of an organization and propose solutions and submit a report and do presentation of the same. 20 % for content of project report and 10% for presentation individual marks. (Outcomes: 3,4,5) EVIDENCE 1 2 3 4 Not really addressed. Limited details shown. No additional research shown. No references or incorrect referencing. A very basic description of the industry and/or organisation. Very little additional research shown. Needs more details. A simple description of the industry and/or organisation is provided. Some additional research shown and sources are referenced. The industry and the organisation are described but one or two areas missing Evidence of additional research evident. Strategy, mission, objectives and goals given. The industry and the organisation are fully described. All areas are full and descriptive and show evidence of extensive in depth additional research completed. Not really addressed. Chosen issue or challenge stated but very basic with not much detail. Needs more depth to show understanding. Chosen issue or challenge is stated with simple explanation but it could be more detailed. Chosen issue or challenge is reasonably clear. Identification of the chosen issue or quality problem challenge with explanations for the choice. Chosen issue or challenge is very clear. Explanations for choice are full and descriptive. Identification of the chosen workflow or process of quality management and its challenge using a process map or a work flow. 10 Marks Not really addressed. Limited details shown. No additional research shown. No references or incorrect referencing. Chosen workflow or QM process and challenge stated but very basic with not much detail. Very little additional research shown. Chosen workflow or QM process and challenge is stated with simple explanation but it could be more detailed. Some additional research shown and sources are referenced Chosen workflow or QM process and challenge is presented clearly. One or two areas could be more detailed. Evidence of additional research shown. Correctly referenced where necessary. Analysis of existing quality tools/methods used by the organisation, and provide evidence of them. 15 Marks Not really addressed. Limited details shown. No additional research shown. No evidence of tools used by the organization provided. Some attempt has been made to analyse and list the tools without much theoretical background or research. No evidence of tools used by the organization provided. Good evidence of organization’s tools is provided and analysis of tools (control charts or FMEA or cause effect diagram, work flow maps etc.) is done clearly and coherently. Recommend new action/implementation plan for the adoption of quality tools and continuous Not really addressed. Limited details shown. Little critique showing existing tools being used and no farther change recommended and there Recommendation plan is very simple with very little detail. Needs more depth to show understanding of the concepts. Chosen tools are explained in a very simple manner without much details like control charts or FMEA, work flow maps etc or any of the methods used in the organisation. Some evidence of tools used by the organization provided. A basic suggestion and critique provided. Not much detail. Some attempt made to develop a recommendation of potential quality tools or improvement methodologies Chosen workflow or QM process or challenge is very clear (workflow / process map provided). Explanations for choice are full and descriptive. There is evidence of extensive in depth additional research completed. Excellent evidence of organization’s tools is provided and analysis of tools (control charts or FMEA or cause effect diagram, work flow maps etc.) is done with very clear and coherent explanation which is descriptive. Very detailed description of how the organization could improve their quality management. At least three recommendations containing a combination of Details of the chosen industry and organisation including sector, type, size, quality mission, quality activities. 5 5 Marks Introduction on the presentation objective 5 Marks Carmen Gutierrez - 201620 A detailed description of how the organization could improve the quality of the process at hand with at least two recommendations containing a combination of Mark Awarded BUS 4543 - GROUP PROJECT, 30% MARKING CRITERIA – Project Presentation – 10% Students will analyse work flow problem of an organization and propose solutions and submit a report and do presentation of the same. 20 % for content of project report and 10% for presentation individual marks. (Outcomes: 3,4,5) improvement methods by the organization. is no explanation of reasons. that the organization should adopt. 15 Marks Summary Not really addressed. Some attempt made to provide a conclusion and summary, with very little or no details about the project objective, findings, recommendations, and/or supporting arguments. Conclusion and summary lack some details of the project objective, findings, recommendations, and/or supporting arguments. Not really addressed. Presentation includes 1/4 of the following: • 25-30 minutes • 15 slides min • Title slide • References slide Presentation includes 2/4 of the following: • 25-30 minutes • 15 slides min • Title slide • References slide Did not have a presentation style. Language had many grammatical errors. Did not make any effort to convince the audience. Eye contact was absent. Confidence in tome and voice were minimal Had a presentation style that did not communicate enthusiasm or a positive attitude .Content of slides was not clear. Three language and grammatical errors in slides. Eye contact, confidence and ability to convince audience was low, but an attempt was made. Sometime had trouble in communicating enthusiasm for the topic and a positive attitude during the presentation. .Language and grammatical errors were only one or two here and there. Kept eye contact in between and tried to convince audience at times in between the presentation. 5 Marks Structure and Format 5 marks Presentation Style: Content, Tone of voice, use of gestures, use of language and level of enthusiasm and ability to convince the audience 40 marks Student Name/ID/Section Carmen Gutierrez - 201620 quality tools and quality improvement methods that the organization could adopt. Provide the implementation plan, and the rationale for them. Good conclusion and summary with some details of the project objective, its findings, and/or recommendations, along with the supporting arguments linking this to what was learnt in BUS 4543. Presentation includes ¾ of the following: • 25-30 minutes • 15 slides min • Title slide • References slide quality tools and quality improvement methods that the organization could adopt. Provide the implementation plan, and the rationale for them. Excellent conclusion and summary with in depth details of the project objective, its findings, and recommendations, along with the supporting arguments fully linking this to what was learnt in BUS 4543. Presentation includes the following: • 25-30 minutes • 15 slides min • Title slide • References slide Enthusiasm and a positive attitude in communication during the presentation. Grammatical errors in PowerPoint slides as well as in communication were absent. Able to integrate theoretical know how and organisation and industry quality tools while answering to audience. Confidence was shown in presenting concept and ideas. Consistently used enthusiasm and a positive attitude in communication. Grammatical errors in PowerPoint slides as well as in communication were absent. Able to integrate theoretical know how and organisation and industry quality tools while answering to audience. High level of Confidence was shown in presenting concept and ideas. Did lead the group where required. Total Final Grade / 100 % Running head: ETIHAD AIRWAYS AND THE LOST LUGGAGE Etihad Airways And the lost luggage Quality Management Tools Amna Ahmed H00255030 Afeya Al kindi H00281050 Hamda Rashed H00269914 ETIHAD AIRWAYS AND THE LOST LUGGAGE 1 ETIHAD AIRWAYS AND THE LOST LUGGAGE 2 Contents Cover page ...................................................................................................................................... 0 Introduction ..................................................................................................................................... 3 Objective of the Study .................................................................................................................... 3 Problems of an Organization’s Workflow ...................................................................................... 4 Overview of Work Flow from Customer, System and Administration ...................................... 5 Figure 1 ...................................................................................Error! Bookmark not defined. Quality Management Tools used by Etihad Airlines ...................................................................... 6 Pareto Chart ................................................................................................................................. 7 Table 1 ..................................................................................................................................... 8 Pareto chart .............................................................................................................................. 9 Figure 2 .................................................................................................................................... 9 Scatter Diagrams ......................................................................................................................... 9 Figure 3 .................................................................................................................................. 10 Control Chart ............................................................................................................................. 10 Figure 4 .................................................................................................................................. 10 Quality Management Implementation Plan .................................................................................. 11 Conclusion .................................................................................................................................... 13 Appendixes ............................................................ ...

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