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Listening is the act of paying attention with one's ears by attending carefully with the aim
of hearing what some else is telling you. Listening can be categorized into three broad categories
which are complicated effective, cognition and behavioral aspects. Complex effective is the
motivation one has to attend to other people’s matters; cognition refers to the process of
accepting to remain attentive, understand, receive and interpret relational communications. On
the other hand, the behavioral aspect involves giving response through the use of either verbal or
non-verbal technique. Listening is of crucial importance in ensuring that the process of
communication is efficient. It also assists in the collection of information, problem-solving,
sharing of experiences and persuasion and dissuasion.
Empathic listening is one of the most effective ways of listening and giving the response
to the other party by giving full conscious hear and comprehend the message passed across.
Through empathic listening, trust and mutual understanding are enhanced as it helps the listener
to receive the message from the speaker and make the accurate interpretation. It involves
listening with empath...