Personal and Professional Development Discussion Paper

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Emotional Intelligence Self Assessment Emotional Intelligence: When people in the workplace do not act with Emotional Intelligence (EQ) the costs can be great: low morale, bitter conflict and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional Intelligence also contributes in a positive business enhancing way, improving team working, customer service and the managing of diversity. Daniel Goleman defines Emotional Intelligence as “the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well, in ourselves and in our relationships. People with high EQ cope well with their own emotions, and notice and respond appropriately to the emotions of other people. This makes it easier to harness their potential, and thereby the potential of the organisation. You can make a quick measure of your own EQ by answering these questions: • • • • • • • • Are you aware of the subtleties of your own feelings? Do you usually know what other people are feeling, even if they do not say so? Does your awareness of what others are going through give you feelings of compassion for them? Can you carry on doing the things you want to do under distressing circumstances, so they do not control your life? When you are angry, can you still make your needs known in a way that resolves rather than exacerbates the situation? Can you hang on to long‐term goals and avoid being too impulsive? Do you keep trying to achieve what you want, even when it seems impossible and it is tempting to give up? Can you use your feelings to help you to reach decisions in your life? People with high EQ will answer yes to these questions; however self-assessment can only measure well for people who are self‐aware. This is only a good measure, therefore, for those with the important EQ quality of self‐awareness. The good news is that unlike IQ, Emotional Intelligence can be learned. EQ is being able to harness emotions effectively so that they play a role in business success. It is not emotionally intelligent to allow the heart to rule the head, & it is no better to allow the head to rule the heart. The heart and the head must each play an intelligent role so that business relationships and business projects can both improve, side by side. Now take the Emotional Intelligence Self‐Assessment‐ remember, there are no right or wrong answers, and try to answer as honestly as possible! Emotional Intelligence Self-Assessment The following questions are designed to help you establish just how aware you are of your emotional responses and how well you use your emotional intelligence. The questionnaire follows the five step model of EI: Self‐Awareness, Self‐Regulation, Self‐Motivation, Social Awareness and Social Skills (Relationship Management). For each question, tick the box that comes closest to how you feel about the answer. Section A 1. Do you know which emotions you are feeling and why? Always Usually Sometimes Occasionally Rarely Always Usually Sometimes Occasionally Rarely 2. Can you tell when your emotions are affecting your performance? 3. Can you tell when you are starting to lose your temper or when your thoughts are turning negative? 4. Do you have a guiding awareness of your values and goals? 5. Are you aware of your strengths and weaknesses? 6. Are you reflective, learning from experience? 7. Are you open to candid feedback, new perspectives, continuous learning and self‐ development? 8. Are you able to show a sense of humour and perspective about yourself? 9. Can you voice views that are unpopular and go out on a limb for what is right? 10. Are you decisive, able to make decisions despite uncertainties and pressures? Section B 11. Do you manage your impulsive feelings and distressing emotions well e.g. do you just get on with things when you are angry or state your concerns without anger or passivity when you are being excluded? 12. Do you stay composed, positive and unflappable even in trying moments e.g. in the face of other’s anger or aggression? 13. Do you think clearly and stay focused under pressure or when feeling anxious? 14. Do you build trust through your reliability, ethical behaviour and authenticity? 15. Do you admit your own mistakes and confront unethical actions in others? 16. Do you take tough, principled stands, even if they are unpopular? 17. Do you meet commitments and keep promises? 18. Do you smoothly handle multiple demands, shifting priorities and rapid change? 19. Are you flexible in how you see events? 20. Are you open to novel ideas and new information? Section C 21. Do you bounce back quickly after a setback? 22. Can you kick‐start yourself into action when appropriate? 23. Are you results‐oriented, with a high drive to meet your objectives and standards? 24. Do you set challenging goals and take calculated risks? 25. Do you learn how to improve your performance? 26. Do you readily make personal or group sacrifices to meet a larger organisational goal? 27. Do you use the group’s core values in making decisions and clarifying choices? 28. Are you ready to seize opportunities? Always Usually Sometimes Occasionally Rarely 29. Do you pursue goals beyond what is required or expected of you? 30. Do you persist in seeking goals despite obstacles and setbacks? Section D 31. Are you attentive to emotional cues and listen well? Always Usually Sometimes Occasionally Rarely Always Usually Sometimes Occasionally Rarely 32. Do you show sensitivity and understand other’s perspectives? 33. Do you seek ways to increase customers’ satisfaction and loyalty? 34. Do you acknowledge and reward people’s strengths, accomplishments and development? 35. Do you offer useful feedback and identify people’s needs for development? 36. Do you respect and relate well to people from varied backgrounds? 37. Do you see diversity as an opportunity, creating an environment where diverse people can thrive? 38. Do you challenge bias and intolerance? 39. Do you accurately read key power relationships? 40. Do you detect crucial social networks? Section E 41. Are you able to raise morale and make others feel good? 42. Are you able to demonstrate empathy with others feelings? 43. Do you listen well, seek mutual understanding and welcome sharing of information fully? 44. Do you lead by example? 45. Do you recognise the need for change and remove barriers? 46. Do you handle difficult people and tense situations with diplomacy and tact? 47. Do you cultivate and maintain extensive informal networks? 48. Do you balance a focus on task with attention to relationships? 49. Do you promote a friendly, co‐operative climate? 50. Do you model team qualities like respect, helpfulness and co‐operation? Marking your Answers: Now give yourself: 10 points for Always, 8 points for Usually, 6 points for Sometimes, 4 points for Occasionally and 2 points for Rarely. Add up your total for each section and transfer the scores Emotional Intelligence Development Plan 5 Steps to Emotional Intelligence A. SELF‐ AWARENESS B. SELF‐ REGULATION C. SELF‐ MOTIVATION D. SOCIAL AWARENESS E. SOCIAL SKILLS My Score My EI Development Goals are: How am I going to achieve my goals? (Development Actions) What do I need to help me? (Support/ Resources) When am I going to start? And/or by when am I going to achieve my goals? (Timescales) Scoring Assessment • A score of 90‐100 ‐ ‘A Strength to capitalise on’: These scores are much higher than average and indicate a noteworthy strength. These strengths probably come naturally to you, or exist because you have worked hard to develop them. Seize every opportunity to use these emotionally intelligent behaviours to maximise your success. You are highly competent in this skill, so work to capitalise on it and achieve your potential. • A score of 80‐89 – ‘A Strength to build on’: This score is above average. However, there are a few situations where you don’t demonstrate emotionally intelligent behaviour. There are many things you’ve done well to receive this score and a few that could be better with some practice. Study the behaviours for which you received this score and consider how you can polish your skills. • A score of 70‐79 – ‘With a little improvement, this could be a strength’: You are aware of some of the behaviours for which you received this score and you are doing well with them. Other emotionally intelligent behaviours in this group are holding you back. Lots of people start here and see a big improvement in their emotional intelligence once it is brought to their attention. Use this opportunity to discover the difference and improve in the areas where you don’t do as well. • A score of 60‐69 – ‘Something you should work on’: This is an area where you sometimes demonstrate emotionally intelligent behaviour but not usually. You may be starting to let people down. Perhaps this is a skill area that doesn’t always come naturally to you or that you don’t make use of. With a little improvement in this skill, your credibility will go way up. • A score of 59 or below – ‘A concern you must address’: This skill area is either a problem for you, you don’t value it, or you didn’t know it was important. The bad news is your skills in this area are limiting your effectiveness. The good news is this discovery and choosing to do something about it will go a long way in improving your emotionally intelligent behaviour. • Any individual item marked 4 or below may be an important area for you to work on. Consider how much benefit you will gain if you invest time and energy in moving the rating up to a 6 or 8. DEVELOPING TOMORROW’S GLOBAL LEADERS: REFLECTIVE JOURNAL CHAPTER 1: PSYCHOMETRIC TEST REPORTS Please insert copies of your psychometric test reports in this chapter (CliLon StrengthFinder; EmoPonal Intelligence) CliLon StrengthFinder: 1-IdeaPon 2-AnalyPcal 3-Relator 4-Adaptability 5-Responsibility EmoPonal Intelligence: ……… CHAPTER 2: GOAL SETTING (20% of Total Module Marks) 1. In terms of aZributes and for self-reflecPon, please complete Table 2.1 below and idenPfy your strengths and weaknesses prior to your volunteering/outreach acPvity. You should use your psychometric profiling reports to generate this, as well as your own personal percepPons of yourself. (Note: you may revisit this table at any point during the semester and add addiPonal strengths/weaknesses to it as Pme unfolds) Table 2.1: Overview of Strengths and Weaknesses Strengths (you can list your top 5 from Weaknesses StrengthFinder here too) 2. In consideraPon of point 1 above, you should complete Table 2.2 below. List the Goals (skills/abtudes/behaviours) that you wish to develop/improve on during this module. You should list at least 5. (Note: Refer to ‘Table 2.3: PrompPng Thoughts’ below to help you when considering this secPon) Table 2.2: Goal Sebng (Think SMART!) Goal (I would like to….) How will you know when you have achieved this? Table 2.3: PrompPng Thoughts Goal Suggested (skill/abtude/behaviour) quesPons to sPmulate answers Example(s) of a challenging aspect that requires reflecPon and improvement Example(s) of a posiPve aspect or area of development Bravery What areas of your approach to work or life did you have to challenge yourself and how did you do this? > > Energy Demonstrate the extent of energy that was necessary to fulfil the task. How much effort did you put into the task? Crea;vity What did you do that was innova?ve, unusual or unique? Goal Suggested (skill/abtude/behaviour) quesPons to sPmulate answers Openness Do you feel that you have been honest with yourself – have you demonstrated development? Could you have been more open to think, say or do things differently? Mo;va;on Did you successfully complete the task? What were the barriers in achieving the task – how did you overcome them? Esteem How do you feel at the end of this period? Do you feel content, disappointed, relieved etc? Example(s) of a challenging aspect that requires reflecPon and improvement Example(s) of a posiPve aspect or area of development CHAPTER 3: WEEKLY PROGRESS REPORTS (Each Progress Report is work 5% of Total Module Marks) Volunteering/Outreach Week Week 5 Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 5 * Name of Personal Tutor *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 5. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 5.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 5.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 5.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 5.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Where is the Volunteering/Outreach Week Week 6 Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 6 * Name of Personal Tutor *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 6. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 6.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 6.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 6.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 6.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Where is the Volunteering/Outreach Week Week 7 Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 7 * Name of Personal Tutor *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 5. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 7.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 7.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 7.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 7.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Where is the Volunteering/Outreach Week Week 8 Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 8 * Name of Personal Tutor *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 8. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 8.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 8.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 8.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 8.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Volunteering/Outreach Week Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 9 * Name of Personal Tutor Week 9 Where is the *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 9. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 9.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 9.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 9.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 9.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Where is the Volunteering/Outreach Week Week 10 Name of Student Name of Volunteering/Outreach Company/AssociaPon Number of Volunteering/Outreach Hours in Week 10 * Name of Personal Tutor *Note: the number of volunteering/outreach hours per week may vary due to opportuni?es available, however, students are expected to accumulate a minimum total of 18 hours by the end of week 10 1. Write a brief narraPve about the nature of the volunteering/outreach company/ associaPon you have worked with in week 10. (Note if you have worked with more than one company/associaPon then please write a brief narraPve for each). You should include a brief overview of the type of organisaPon you have worked with (you can include pictures/links etc) and also the type of work you have been involved with, and your thoughts about this (think about hard skills and soL skills). 2. Referring back to the Goals you listed in ‘Chapter 2: Goal Sebng’ of this ReflecPve Journal, complete Table 10.1 below. Which of these goals did you develop/improve this week? You should also provide example/evidence of what you did to achieve the goal, to what extent it has been achieved and also reflect on how you feel about this/next steps. Table 10.1 : Goal Achievement and ReflecPon Goal (Skill/Abtude/Behaviour) Evidence and ReflecPon 3. Use Table 10.2 below to list any addiPonal skills that were achieved this week but that were not in the original list of Goals in Chapter 2. Table 10.2: AddiPonal Skills Skills EvaluaPon – How was this achieved? evidence? Where is the CHAPTER 4: FINAL REFLECTIVE REPORT (50% of Total Module Marks) (1000 WORDS: details provided in the ‘Final Reflec?ve Report Details for Chapter 4’ document in the Assessment folder of BlackBoard). Appendix 1: My online volunteering opPons Make notes here about the potenPal online volunteering opPons you wish to explore. You can add URL addresses/links/websites etc. Make notes about the company and the types of acPviPes/tasks/skills/hours associated with it. Remember, you must complete a Risk Assessment Form for each online volunteering opportunity you undertake. Details of how to access and submit the Risk Assessment Form can be found in the Resources area of the DTGL BlackBoard site. Company/URL/website/line/acPviPes/tasks/skills/hours etc…. Risk Assessment Form Completed Y/ N Appendix 2: MY NOTES You should use this chapter to make any notes that stem from your Learning Ac;vi;es, readings or experiences. It is always useful to record thoughts, feelings and insights so that you can use them in your What am I required to do in this assignment? This assignment will require you to compile a journal based on a series of critical reflections on your personal and professional development whilst engaged in social outreach/online volunteering project(s). The assignment will require you to reflect on the skills you have identified and chosen to develop during your period of engagement with an outreach partner, and also to journalise the progress and impact of your work with regard to personal and professional learning. You will analyse the impact of your strengths and weaknesses during the module set against the framework of a psychometric profiling report that you will have taken at the start of the module. The Journal should comprise of evidence that should be sectioned to contain: your Psychometric reports; Goal Setting Plan; Weekly Progress Reports and Final Reflective Report which will all centre around your onine volunteering/social outreach activity. Is there a size limit? No (although some sections have indicated word counts associated within them) What do I need to do to pass? Threshold criteria i.e. achievement of the learning outcome at the pass/fail boundary You will have compiled a journal that covers each of the required journal sections, and provided evidence to demonstrate your personal and professional development during your social outreach engagements. You will have provided reflections on the key development aspects of the module * (see below) How do I produce high quality work that merits a 70% or above grade? Submissions will compile a comprehensive analyses of personal and professional development, reflecting to a critical level in order to present an effective and considered learning journal. Comprehensive relfections/evidence journalised with regard to the key development aspects of the module: . Skillset: critical thinking, problem solving, complex analysis, people skills, creativity, innovation, adaptability and leadership. Ability to select and apply the skills and behaviours. Including team working, reflective writing, story-telling etc. Mindset: Sense making. Ways of perceiving the world. Interpreting and responding to situations. Innate personal preferences and styles of interaction with others. . Word Count: Total 1500 words (+/-10%) Task: PART A: StrengthsFinder Analyses (approx. 600 words) 1) To what extent do you agree with each of your StrengthsFinder Top 5 themes? Use examples to support your discussion. (20% of marks) 2) Your StrengthsFinder Top 5 themes indicate the strengths associated with each of them, however what potential weaknesses could be attributed to each of them also? (20% of marks) PART B: Emotional Intelligence Analyses (approx. 300 words) 1) Using the outcomes of your Emotional Intelligence Test (wk 3 of module), to what extent do you agree with the results, and what could you do to improve your Emotional Intelligence. Use examples to support your discussion. (20% of marks) PART C: Personal Development Analyses (approx. 600 words) 1) From the online volunteering experience that you undertook, critically evaluate how you developed personally. Reflect on your strengths and weakness, and look at how apparent they were during your activities, and how they affected you both positively and negatively. (20% of marks) 2) Thing to the future, what action plan would you set for yourself for the next 12 months? Think about goals that your wish to achieve that will help you develop personally and professionally and how they would be of benefit to you as you a future leader. (20% of marks)
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Reflective Journal on Personal and Professional Development
Student’s Name
Institutional Affiliation
Course Number
Date

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Reflective Journal on Personal and Professional Development
Part A: StrengthsFinder Analyses
The StrengthsFinder test revealed personality traits that make me suitable to volunteer
or work in charity organizations. Having skills for a particular job or task is not a requirement
enough for a person to excel at that job. One also requires the personality traits that will make
them passionate and resilient at their job. The StrengthsFinder test shows a person the
personality traits they have, based on how they answer questions. The StrengthsFinder I took
revealed personality traits on several themes. These themes include creativity, analytical,
relator, adaptability, and responsibility. These themes reflect some of the tasks and duties I
had to perform at the charity organization I had volunteered (Appau & Churchill, 2019).
When it comes to creativity, I tend to come up with new ideas for any situation.
Several situations require a problem to be solved. In such a situation, good ideas are always
welcomed. As creative and finds new ideas for every situation, it gets easier to suggest
solutions to problems. Such scenarios easily arise when it comes to charitable organizations.
Various situations may arise that require a quick solution. These solutions may also require
fewer costs because most charitable organizations do not have the finances to drive large
programs. As an example, I had to suggest to the Jomaih organization a solution to their
problem. The organization was looking for a way that it could get more funding. Since
fundraisers are often expensive, I suggested that the organization writes letters to people
instead of having a fundraiser whenever they need funds.
My analytical personality comes in handy when dealing with situations that require
more than two steps to be solved. Being analytical means that one is attentive to even the
smallest of details, plus it also implies that they are effective at communicating and engaging
with other people. At the charity organization where I volunteer, various situations call for a

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careful approach when handling certain situations. For example, one of the organization's
goals is to manage and implement the will of Sheikh Mohammed bin Abdullah Al-Jamie.
However, there may come a time when an activity or a person affiliated with the group does
not agree with the will of the Sheikh. Therefore, it is often a good idea to approach the
situation with so much care in such a situation.
Another example of my strength is responsibility. At the charity organization, I
accomplished all the tasks I was given, which is a great indication of someone being
responsible. This also brings out my strength of being a relator. I completed all my tasks
because they strongly related to other tasks that I had accomplished.
Weaknesses
Despite the strengths making me suitable for the charity organization, some of the
strengths may also have weaknesses. Adaptability, although being a wonderful strength,
means that a person often gets selected for several tasks. This has the potential to wear out a
person, especially if they get considered for any task. Being analytical may sometimes be
interpreted as being insensitive, arrogant, or blunt, ruining many relationships. Furthermore,
having the strength listed could i...


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