Quality Management Systems, management assignment help

User Generated

Nyvpvn144

Business Finance

Description

Select two quality management systems to compare and contrast. In doing so, identify the similarities and differences between them. Next, determine if one of these is better for the service industry than the other. Why or why not?

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Hi there is the solution. Let me know what your views are about it.

Quality Management





Five gap Model and Critical Incident Technique
Similarities between CRIT and Five Gap Model
Differences between Critical incidence reports and the five gap model



Application in Service Industry


Running head: QUALITY MANAGEMENT

Quality Management
Author
Institution

1

QUALITY MANAGEMENT

2

Five gap Model and Critical Incident Technique
The two quality control systems are Critical Incidence Techniques CRIT, and Five Gap
Model.
Gap analysis is an approach where a business reviews its performance against its
goals and objectives. Once gaps are realized the company undertakes to resolves them
(Priyadarsini, & Vinoth, 2012). On the other hand, critical incident reports measure human
behaviour and how they affect service delivery. In this approach the business attempts to
align its services to customer...


Anonymous
Very useful material for studying!

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags