THE PORTERS FIVE FORCES MODEL UNIVERSITY… BY… INSTRUCTOR... TABLE OF CONTENTS 1. INTRODUCTION 2. CRITICAL SUCCESS FACTORS (CSF) 3. PERSONAL KEY PERFORMANCE FACTORS (PKPF) 4. PORTER’S FIVE FORCES MODEL 4.1 BARGAINING POWER OF SUPPLIERS 4.2 THREAT OF NEW ENTRANTS 4.3 INDUSTRY RIVALRY 4.4 THREAT OF NEW SUBSTITUTES 4.5 BARGAINING POWER OF CUSTOMERS 5. CONCLUSION 6. REFERENCE 1. INTRODUCTION Achievement is a key factor of every firm. This is based on many dimension that surround a given market structure as well as the set up in which a firm operates. To ensure achievement and profitability, goals are set based on clearly outlined strategies that make sure that dominant issues within the market are dealt with. The main goals in an information assurance setting involve giving accurate and quality feedback to clients as well as offering high standards of security to their information. Maximization of profits as well is vital and thus strong and powerful strategies must be put in place for achievement to be realized. Critical success factors and personal key performance factors are the vital tools towards achieving set goals. As a graduate of Master in information assurance, my main goal is effective assessment and management of information security while maximizing on profit output as well. This majorly involves understanding and dealing with critical information technology with relevant knowledge from law, social sciences, criminology and management as well. 2. CRITICAL SUCCESS FACTORS (CSF) Critical success factors refer to the key areas whose high performance or success is important, as they decide the success of an organization as well as individual success. They are the key steps taken for one to succeed. They do determine the present as well as the future success. They are the most vital in accomplishment of goals and ambitions. They may be related to funds as well as relations within a particular setting. Aspects of strategy and techniques are as well crucial to ensure success. 3. PERSONAL KEY PERFORMANCE FACTORS (PKPF) Personal key performance factors on the other hand are the quantifiable metrics that reflect how well an individual or an organization is achieving the stated goals and objectives. For example if the strategy is on providing superior customer service, then the key performance indicators may target the number of customer support requests that remain unsatisfied by the end of a week. By monitoring this, I can directly measure how well I am meeting my long term goal providing outstanding customer service. If the key performance indicators are inappropriate or naïve, the resulting behaviors may be counterproductive. For example using the same goal, one may be blinded by fewer complaints from customers and think the service being provided are up to standards but this may not be true as expected. 4. PORTER’S FIVE FORCES MODEL AND REMEDIES TO THE FORCES. Porter’s five forces model is a frame work of for analyzing the level of competition within an industry and business strategy development. It defines the five forces that determine the intensity of competition and therefore the attractiveness of the industry. An unattractive industry is one upon which this five factors act to drive down it overall productivity. All profits are driven to normal profits for this case. Porter refers to this five forces model as the micro environment. They consist of those forces close to a company/individual enterprise that bars an individual or an organization from making profits as well as serving its customers effectively. A change f...