OPMT 510 Friends University Ethical Principle of Integrity Questions

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Operations Management 510: Operations Management OPMT 510 10147 | 10148 | 10149 Exam Student First and Last Name: September 8, 2021 Learning outcome: Question 1: Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of services. What are the implications of these differences relative to managing operations? Question 2: One way that organizations compete is through technological innovation. However, there can be downsides for both organization and the consumer. Explain. OPMT Study guide reference: Chapter 1 Question 3: While it is true that increases in efficiency generate productivity increases, it is possible to get caught in an “efficiency improvement trap.” Explain what this means. Question 4: Give two examples of what would be considered unethical involving competition and the ethical principles (see Chapter 1) that would be violated. OPMT Study guide reference: Chapter 2 Question 5: What is sensitivity analysis, and how can it be useful to a decision maker? Question 6: What information does a decision maker need in order to perform an expected-value analysis of a problem? What options are available to the decision maker if the probabilities of the states of nature are unknown? Can you think of a way you might use sensitivity analysis in such a case? OPMT Study guide reference: Chapter 5 Question 7: According to a study by the Alliance of American Insurers, it costs more than three times the original purchase price in parts and labor to reconstruct a wrecked Chevrolet. Explain the reasons for this large discrepancy in terms of the processes used to assemble the original car and those required to reconstruct the wrecked car. Question 8: Consider an assembly line such as the burrito assembly line at Chipotle Mexican Grill. During slow times of the day, one server can handle assembly, but during very busy times, having many servers would be prudent. Explain why either approach wouldn’t work all the time, and the benefit of matching the number of servers to the pace of customer arrivals. OPMT Study guide reference: Chapter 6 Question 9: If the learning phenomenon applies to all human activity, why isn’t the effect noticeable in mass production or high-volume assembly work? Questions 10: Explain how an increase in indirect labor cost can contribute to a decrease in direct labor cost per unit. OPMT Study guide reference: Chapter 7 References (Example) Ahmad, E. M. M. A. (2018). Theoretical framework development for supply chain risk management for Malaysian manufacturing. Int. J Sup. Chain. Mgt Vol, 7(6), 325. Retrieved from https://bit.ly/3tsunSU Stevenson, W. J. (2021). Operations Management. (14th ed.). McGraw-Hill Education.
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Explanation & Answer

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Running head: GOOGLE’S MISSION AND VISION STATEMENT

Google’s Mission and Vision Statement
Student’s Name
Professor’s Name
Course
Date

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GOOGLE’S MISSION AND VISION STATEMENT
(a) Write down its official mission and vision statements (i.e., those on the official websites)
The company to focus on is Google. Google’s (n.d.) mission statement states the
organization’s focus is “to organize the world’s information and make it universally accessible
and useful .” The vision further says that the organization's focus is “to provide access to the
world’s information in one click” (Google, n.d.).
(b) Evaluate the effectiveness (of the mission and vision statements) based on what you
learned in class about mission and vision statements
Based on what I have learned, the mission statement is clear and reflects Google’s
initiative of enabling consumers to access information at ease and speed. It outlines the strategies
used, such as organizing information, accessibility enhancement, and usability (Google, n.d.).
These measures propel the organization towards future progress, as stated in the vision
statement. When looking at the usability and efficiency of the search engines, they illuminate the
one-click ideology where users can access information flexibly regardless of their geographical
position. This corresponds with the company's vision statement, whereby users can use simple
search terms, gathering the information they need that matches their purpose.
(c) Describe its business model (using the business-model triangle we discussed in class).
1. Who-The company targets users across the globe to enable them to access quick information
through simple search terms. The company’s value on users globally and promoting democracy,
where the young and old can access diverse content, has been a strategic approach enabling
Google to transform the World Wide Web.
2. What- Google offers diverse content developed by content creators based on the search quests
from users on the application.

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GOOGLE’S MISSION AND VISION STATEMENT
3. How- search engines are innovative features in the Google platform that help fulfill the
company’s mission and vision. All users need to do is type their requests, and with one click,
they gather the information they need.
4. Why-Due to the relentless search for practical and better answers, Google (n.d.) founders saw
the need of creating a platform allowing people globally to learn through the gathered
information. Furthermore, the organization saw the need for creating a platform where users can
also make money by creating content that can benefit others.

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GOOGLE’S MISSION AND VISION STATEMENT
Reference
Google, (n.d.). About. https://about.google/

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View attached explanation and answer. Let me know if you have any questions.

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Management
Student Name
Institutional Affiliation
Date

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Question 1
The provision of both goods and services has become a common approach with many
organizations. However, the production of goods and delivery of services are two processes with
distinct differences that shape organizations' approaches to each aspect. The first difference
concerns the nature of the products that each process yields. Goods are tangible goods that
consumers obtain from the sellers, while services are intangible needs that need to be met (Choo
et al., 2021). This physical aspect means that goods are easier to quantify and value because
consumers can see them. Consequently, service provision tends to entail more consumer
engagements considering that service provision is predicated on connecting with the consumer
and maintaining a close relationship. Unlike goods, quantifying services is a more significant
challenge. The provider must make the consumer feel that the services are worth it, considering
that providers may charge different prices for similar services.
Service provision demands greater flexibility compared to goods production. The
production of goods is a pretty straightforward affair considering that the exact specifications
clients want are well-known in advance. Furthermore, consumers tend to know the specifications
of the available goods and choose the ones that fit their purpose. These factors pave the way for
the standardization of products. On the other hand, service delivery does not allow for precise
planning, considering that each customer has different needs and preferences. Whereas an
organization can generate many products and store them long before the customers come, service
provision requires the organization to wait for the consumers before undertaking the necessary
processes (Alzaydi et al., 2018). This difference implies that operation management must
develop flexible metrics to gauge productivity considering the difficulty of quantifying services.

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Question 2
Technological innovation is an important component of the business sphere in modern
times, and it has become instrumental in shaping corporate entities' competitiveness. The term
describes the process of making practical use of knowledge by creating new mechanisms to
facilitate the performance of specific functions. Companies embrace technologies to improve
their internal processes and make them more efficient (Smajlović et al., 2019). However,
technological innovation does not always culminate in positive outcomes and may bring forth
various d...


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