SNHU User Personas

User Generated

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Engineering

Southern New Hampshire University

Description

Overview

User personas are detailed descriptions of typical users of a product. They provide insight into the users’ behaviors, attributes, experiences, and needs, among other pieces of key information to help inform product development. A user profile represents a collection of users compared to the personas, which represent individual users. In this milestone, you will be creating user personas based on the provided user profiles. These personas will be a part of your Project Two submission in Module Five. To visualize where these personas will fall into this future project, review the guidelines and rubric for Project Two.

Prompt

Create three user personas based on the provided user profiles. These personas will represent information regarding user needs (register for class, complete and turn in homework, access portals appropriate to major, complete assigned readings, petition to graduate), experiences, and behaviors when interacting with the student portal.

For the personas, you should use data from the profiles to group users with similar informational needs together. For example, you could use such items as:

  • Age range
  • Familiarity or comfort level with technology
  • Time of access (e.g., early morning, late at night)
  • Method of access (e.g., computer, phone)
  • How much help they have used

To make the personas more “personable,” you should also create made-up names, hometowns, majors, etc.

Supporting Materials

User Profiles


Unformatted Attachment Preview

IT 337 Project Two User Profiles Name: Sarah Age: 19 Marital status: Single Lives: With several other young women Student type: On campus, humanities major Current job: Receptionist at law firm Desired occupation: Lawyer Technology skills: Basic, but good Devices used: Laptops, phones Access to campus: Mornings and evenings Help used: None yet Name: Stephen Age: 21 Marital status: Single Lives: At home with parents and several younger siblings Student type: On campus, full time studying mechanical engineering, one year left Current job: None Desired occupation: Mechanical engineering job that will allow him to get his MS Technology skills: Very good, plays lots of games, social media Devices used: Dell laptop, android phone Access to campus: Day—stays at school all day to study when not in class Help used: None Name: Emily Age: 45 Marital Status: Divorced, two children, grown and on their own Student type: Part-time, online majoring in history Current job: Works as substitute teacher Desired occupation: Would like to work at a museum and do historical exhibits Technology skills: Struggles with technology, has mastered getting her assignments done and submitted Devices used: MacBook Access to campus: Days when not substituting, evenings if she had to work that day Help used: Has had three calls to the help desk, for getting her assignments and for getting them turned in Name: George Age: 20 Marital status: Single Student type: Full-time, on campus, no major as yet Current job: Part-time handyman at his apartment building, worked in construction for three years, saved money to go back to school Desired occupation: Unknown, taking basic courses: English, math, history Technology skills: Spends a lot of time on social media Devices used: iPad (for viewing movies), iPhone, MacBook 1 Access to campus: During the day for the three days he is on campus, at night the other days if he has handyman chores Help used: None so far, has been able to get his assignments turned in and access additional resources as needed Name: Rita Age: 50 Marital status: Single Lives: By herself Student type: Part-time, online, history major, first term Current job: Journalist Desired occupation: Author of historical fiction Technology skills: Basic, stays away from social media, reads articles on the web and uses Microsoft Word Devices used: Laptops, phone Access to campus: Mostly evenings Help used: Had to have help getting enrolled, also needed help getting access to her assignment and submitting it Name: David Age: 23 Marital status: Single Lives: With several other young men who work for different software companies Student type: Online, computer science, one year to go Current job: Develops apps and sells them online Desired occupation: Software developer, computer science developer Technology skills: Excellent Devices used: Android phone, multiple types of laptops (shares with roommates) Access to campus: During the day Help used: None Name: Susan Age: 28 Marital status: Married, two children, 6 and 8 Lives: With her husband and children Student type: Second term of online classes, writing and journalism Current job: None, went to university for one year but dropped out when she got married Desired occupation: Hopes to be a journalist Technology skills: Reasonable Devices used: Laptops, phones Access to campus: Works during the day until the kids get home from school Help used: Needed help to upload her first several assignments Name: John Age: 60 Marital status: Married Lives: With his wife 2 Student type: Online classes, part-time, art history Current job: VP of small manufacturing company Desired position: Will retire soon and would like to do some art work Technology skills: Not so good, used to having an admin Devices used: Laptops Access to campus: Evenings, weekends Help used: Several times, needed help accessing some materials in the library Name: Marlene Age: 35 Marital status: Single Lives: With her boyfriend Student type: On campus, full-time, user interface developer classes Current job: Software developer, on leave Desired position: User interface developer Technology skills: Excellent Devices used: Many different types of laptops, iPads, phones Access to campus: Days Help used: None Name: Jeff Age: 21 Marital status: Single Lives: Alone, in large apartment building Student type: On campus, in his third year, mainly history and political science Current job: None Desired position: CIA or FBI Technology skills: Very good, impatient with badly designed software Devices used: Latest MacBook Access to campus: Days when on campus, as well as at night and on weekends Help used: None Name: Jennifer Age: 40 Marital status: Divorced, two older children Lives: By herself in a condo Student type: On campus, returning student, went to school for two years before getting married Current job: Unemployed Desired position: Elementary teacher Technology skills: Medium, mostly used it for fun before now Devices used: MacBook Access to campus: Days and weekends Help used: Needed help to access library materials 3 Name: Leon Age: 65 Marital status: Single Lives: An apartment near his old store Student type: Online classes, part-time, interested in plays and playwrights Current job: Retired from running a local hardware store Desired position: Interested in working with the local theater group Technology skills: Not good Devices used: Dell laptop Access to campus: Most any time Help used: Several times, needed help enrolling, getting his first assignment downloaded and uploaded Name: Daryl Age: 25 Marital status: Married Lives: In an apartment with his wife, Cheryl (see below) Student type: On campus, full-time, business major, one more term to go Current job: Student Desired position: Will be starting a pottery business with his wife, wants to take some online accounting classes as well Technology skills: Expert Devices used: Dell laptop Access to campus: Evenings Help used: None Name: Cheryl Age: 23 Marital status: Married Lives: In an apartment with her husband Daryl (see above) Student type: On line, part-time, taking some business classes Current job: Instructor in a pottery school Desired position: Will be starting a pottery business with her husband Technology skills: Novice Devices used: MacBook Access to campus: Evenings Help used: None 4
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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.Hello again🙋 Here's the final copy of your answer attached alongside its outline. Please check it out then get back to me, I'll be around in case of any changes needed.Thank you!😇

Running head: USER PERSONAS

1

User Personas
Name:
Institution:

USER PERSONAS

2
User Persona Rita

Her story
Rita is a fifty-year-old single woman who lives on her own. She is a journalist with an
ambition to be an author of historical fiction novels. She is currently a part-time student studying
online, a history major, and in her first semester. She has basic technical knowledge using her
phone for communication purposes and uses Microsoft word to write her fiction stories. Unlike
younger students, she does not use social media, and she spends her free time reading
educational articles that help her in class and her work as a journalist.
Goals


Finish school in the next four years with the highest honors.



Start commercializing her historical fiction stories at the end of her second year in school.



Master the student portal by the end of the semester to avoid asking for help to find
course materials and assignments.



Sharpen her technological skills because she attends classes online.

Challenges

USER PERSONAS


3

She finds it hard to navigate through the student portal due to her ...

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