St Petersburg College Key Transformative Approaches of Improving Administrative Bibliography

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For this assignment you are to create the Annotated Bibliography outlined in your Learning Contract (re-read the Learning Contract) listing 8-10 scholarly resources that provide the “evidence” to support your Capstone tasks and measures.

What is an Annotated Bibliography?

An annotated bibliography is composed of a list of citations to articles, books, documents and other media. Each citation is followed by a brief annotation, or descriptive and evaluative paragraph, that summarizes, clarifies and critiques the content, its relevance, accuracy, and usefulness for a particular purpose (i.e., a particular research project, thesis, paper, etc.). The summary at the end should give an overview of the synthesis of your annotations in relationship to your Capstone project topic.

The annotation should NOT be copied and pasted from the source or the abstract, or include quoted material. You must read the entire reference item and synthesize its contents.

It should also NOT be a paraphrased summary of the abstract. Discuss the article as it relates to your Capstone project.

Do not critique it for reliability and validity as peer-reviewed/scholarly articles are assumed to be reliable.

Thoroughly search the literature to find a variety of peer-reviewed, evidence-based sources applicable to your topic area. Consult a SPC librarian or your facilitator if you have difficulty locating applicable source material.

Use the following format for your Annotated Bibliography:

Begin your Annotated Bibliography with a Title that is reflective of the contents. For instance: Annotated Bibliography of Evidence Based Practices for Patient Satisfaction

  • Each entry/article in your bibliography and needs to contain a:

full 7th APA-style reference citation for the source (alphabetized as you would on a regular References page). **Note**: References need to be properly formatted using the APA 7th Basics. Improperly formatted references may result in a 10 point penalty.

5-6 sentence annotation that provides a summary of that source i.e., main points, author's hypothesis/evidence to support their points, etc.) and

3-4 sentence critique of its relevance and usefulness (i.e., …provides excellent background information on the topic; the information is very basic and somewhat outdated; etc.).

  • At the end of the document, after completing the annotations for each individual article, conclude the whole bibliography with a 200-300 word summary of the information you found (or gaps in the literature) and an indication of who might find the sources useful (i.e., these sources give relevant historical background on the development of evidence based practices for patient satisfaction for hospital administrators; many new ideas and evidence based practices were illustrated in the sources which provide useful material for completing a project related to the topic; several of the sources provided alternative interpretation of the information which provided new ideas, but also created a lack of consensus on which practices are most appropriately applied across populations, etc.).

Note: include only those sources that you actually read in their entirety. Thus, if you were to include a book, your annotation should relate to the entire book (unless you are annotating a specific chapter).

  • As you construct your annotated bibliography, follow these guidelines:

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St. Petersburg College College of Health Sciences Bachelor of Applied Science in Health Services Administration Health Services Administration (HSC 4910) Capstone Learning Contract Learner’s Name: Jada Dixon Agency: Dental Walk-in Clinic Alyssa Bedard Mentor’s Name: Carmen Hatcher Capstone Instructor: Semester/Year: Fall 2021 Capstone Description: In 4-7 sentences, describe where, why, and how you will conduct your Capstone Experience/Project. Briefly describe the agency or setting of your project, and why you chose to address an issue in that particular agency or setting. List the various activities and resources you plan to use to accomplish your goal. Date Final Contract Submitted: Capstone Goal: In 3-4 sentences, comment on the relationship between your Capstone Experience/Project and your professional career goals. My primary career objective is to work as a successful health care administrator in a large healthcare organization, such as a hospital. I understand that to be an efficient administrator, I must be well-versed in all regulatory requirements for establishing and sustaining a high-quality care facility. For this Capstone project, I will assist the Dental Walk-In Clinic in reviewing, evaluating, and recommending ways to strengthen existing processes and introduce new ones. My Capstone project will be completed at Dental Walk-In Clinic, a private dental practice with around 20 employees. My mentor is the front desk manager, who has worked at the facility for three years and has helped it retain its five-star ranking. I will assist the facility in maintaining its five-star ranking and standard of service by researching specific elements that do not improve the quality of care provided to its patients. This pertains to the overall time it takes for a patient to be seen at the facility. I will specifically be evaluating the process and duration of time it takes for patients to get check-in, receive individualized treatment, payment options, and "next appointment" and future treatment plan procedures. I will do research related to quality practices and procedures, create spreadsheets to effectively track timeframes, and conduct surveys analysis related to patient satisfaction. Program Wide Goals: Your contract objectives and measures should provide evidence that you met these four HSA Program Goals: 1. Develop the knowledge, skills, attitudes, and values necessary for positions of responsibility and leadership in the continually changing health care or human services profession. 2. Provide advanced professional and educational services applying the appropriate critical thinking, interpersonal, and written communication skills required for successful performance in the health care or human services professions. 3. Use technology to acquire knowledge, aggregate information, and communicate effectively to others. January 2021 Learning Objective * 1. Identify the most common reasons for unhappy patients. 2. Problem solve and improve ineffective processes. 4. Apply the principles of sound research design to the critical evaluation of scientific literature related to the health care or human service professions. Strategies/Resources: Measures* 1a. Develop process improvement survey cards for both employees and patients regarding how well the office's processes are being executed to provide the most patient satisfaction and have little to no negative reviews. 1a. Provide the survey questionnaire and a written 500word summary of the findings with a suggested procedure improvement plan. List the top 5 targeted procedures. 1b. Review current processes with faculty to determine if there is a lack of follow-through. This will then be reviewed with management based on survey answers provided by staff. 1b. Create detailed, colorful, and effective flow charts for each process based on the findings from the survey analysis above. 1c. Review the evidence-based literature regarding policies and procedures for the Dental Walk-In Clinic regarding customer service, patient satisfaction, and process for dental procedures. 1c. Write an evidence-based sourced annotated bibliography of at least 8-10 regarding customer satisfaction in dental facilities. . 2a. Create a checklist for each process improvement target. The checklist shows time intervals from patient check-in to check out. The checklist will be used to determine how long each process takes. 2b. Develop an Interview Tool and interview 5 employees related to the checklist criteria in an effort to create a newly developed process chart. 2c. Work with a mentor to establish techniques that identify the areas of concern highlighted through surveys, checklists, and charting of processes. 2a. Provide the checklist of Procedural Steps for Each of the 5 new and revised processes. 2b. Develop a formal statement of each interview, as well as a flowchart for each of the five methods identified. 2c. Create a PowerPoint presentation of at least 15-20 slides, including the results of the survey and staff surveys and describes recommendations based on evidence for the necessary improvements or new procedures. *Each objective must be numbered; you should only have two objectives. Each strategy and measure (what is submitted to the dropbox) should also be numbered corresponding to an objective. My signature indicates that I agree to honor this Learning Contract and that any changes must first be presented to the course instructor and then the mentor. Learner’s Signature: Date: 07/06/21 January 2021 Mentor’s Signature: Date: Instructor’s Signature: Date: 7/7/2021 07/06/21 January 2021
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Annotated Bibliography on Key Transformative Approaches of Improving Administrative
Work in the Health Sector
Student’s Name
Institutional Affiliation
Course Name and Number
Professor’s Name
Assignment Due Date



Annotated Bibliography

Altman, M., Huang, T., & Breland, J. (2018). Design Thinking in Health Care. Preventing Chronic
Disease, 15.

The article highlights the importance of design thinking in running a hospital. Like a
company, the administration of a hospital requires planning and a potential variant of having
the right relationships to keep the hospital's activities running. The article also talks about
looking at chronic diseases and planning on the best ways to mitigate any measures in a
hospital. The responsibilities of an administrator involve the use of design thinking to make
programs in the hospital for the benefit of the patients and the personnel. Getting the correct
information from patients requires exploiting the possibility of having more people work in
The article forms a perfect basis for breaking down the importance of planning in
healthcare. It will provide exceptional and up to date insight with regard to the influence of
knowledge in the context of planning. Besides this, it showcases in a relevant context how
administrators are able to juggle well between healthcare demands.
Soukup, T., Lamb, B., Arora, S., Darzi, A., Sevdalis, N., & Green, J. (2018). Successful
strategies in implementing a multidisciplinary team working in the care of patients with
cancer: an overview and synthesis of the available literature. Journal Of
Multidisciplinary Healthcare, Volume 11, 49-61.

The article highlights the strategies required to implement specific disciplines in a
health facility successfully. As an administrator, crucial departments and structures are set up
to ensure a health facility runs smoothly. The knowledge base should be enough to formulate
and form all the required documents needed for the process. The author relates the strategies
to the problem of administering processes in a health facility without a pla...

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