This assignment requires student complete an analysis of the LensCrafters
case from Chapter 6 of the text.
Write a six to seven (6-7) page paper in which you:
Evaluate LensCrafters’ operations strategy and explain how the organization
seeks to gain a competitive advantage in terms of sustainability.
Analyze how operation management activities affect the customer experience.
Select two (2) operation management challenges and provide the solutions for
Examine LensCrafters’ value chain and evaluate its effectiveness to
operations in terms of quality, value creation, and customer satisfaction.
Determine the different types of performance measurements that can be used
to measure LensCrafters’ service-delivery system design. Select at least two (2)
types that can be applied and provide justifications for the selection.
Examine the different types of technologies applied to LensCrafters’ service
operations and evaluate how the technologies strengthen the value chain.
Use at least three (3) quality resources in this assignment. Note:
Wikipedia and similar Websites do not qualify as quality resources.
***I will provide the Lens Crafters case upon acceptance of bid***