Description
Hi this is a case study called Holiday Experts. I have uploaded the case. I do not understand how to answer the questions to this case. The teacher wants me to identify and to well discuss only 7 issues including high turnover and organisational culture. This question is part a. Then the part b i have to solve the 7 issues that was mentioned in part a. Please assist me. Thanks.
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Explanation & Answer
Attached.
Running head: CASE STUDY-HOLIDAY EXPERTS
Case Study-Holiday Experts
Name
Institution
1
CASE STUDY-HOLIDAY EXPERTS
2
Case Study-Holiday Experts
Overview
As a travel agency firm, there must maintain continuity in diversification, and therefore
opportunities in workplace problems will intensify. Lisa, as the new head of the travel agency
typically will face several potential levels of conflict and full issues among the employees in the
firm. Often the fundamental causes of these difficulties that she will face will emanate from lack
of openness, unskilled staff, fluent communications and use of a wrong organizational structure.
Part a: Problems
Employee Issues
Lisa will initially encounter problems of personality conflicts, supervision issues, personal stress,
or departmental structure disoriented. Taking over the management, she will have to learn the
cause of the clerical section problem and whoever to keeps or do away with to keep the fire
fuelling.
Teaming-up Problems
To ensure a high performing organization, Lisa will have to apply her dedication to working
toward a settled goal particularly in the clerical section where Amy seems unqualified for the
senior clerical officer. Also, Lisa will experience a personal disconnection with some of the
employees while trying to restore functionality and turnover ratio. As a leader, she will undergo
constant feedback problem and therefore must foster cohesiveness. While facing these issues, she
ought to diagnose the problem and adopt immediate remedial action to evade some more critical
performance breakdowns in the firm.
CASE STUDY-HOLIDAY EXPERTS
3
Business-wide Problems
The simple issues evident from the outline will possibly expand to harm the travel agency firm if
you Lisa fails to take speedy corrective action. She is likely to encounter staff alliance groups,
which might be at odds with each other. Lisa avoidance of actions will fail her; she must be
ready to adopt some dramatic counteractive measures. This problem can as well negatively
change the corporate culture. Lisa will have to carefully cultivate and make her travel agency
company and workplace she is about to assume a high-performance entity.
Firm’s Problem Solving Methods
A Ken Turner the founder of the travel agency business, he needs someone new to handle the
organizational problems especially the little turnover despite performance appraisals among
other downsides in the firm. First, she will have the task of managing and resolving the existing
problem right away after assuming her role. From the context, it also appears that the entire 75
employees might be having an interpersonal conflict. Lisa must not become part of the problem,
but rather everyone else including Ken Turner understands that she must become the solution.
Second, she will have to dig deep into th...