Operational Tactics and Strategic Goals, management homework help

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I appreciate any help for a professional powerpoint presentation that has to include a 700-word document summary for the following:

The purpose of this assignment is to give learners an opportunity to apply lessons learned about operational tactics and strategic goals planning. Please refer to the resources below to assist with the assignment.

Assignment Steps

Resources: Ch. 5, 6, and 7 of Management: A Practical Introduction; SWOT analysis for the organization used in Week 3; company strategic plan; video creator such as Kizoa Movie Maker. (direct web link for this here: https://www.kizoa.com/Movie-Maker)

Scenario: You have been promoted to senior level manager of a company with low employee morale and decreased productivity. You have been tasked with developing a strategic plan for the workforce to present to the CEO and other members of the leadership team.

Choose your organization or one you know well to use for this assignment. You may use the same organization you used in previous weeks.(My chosen organization SWOT summary and other assignments based on it is attached below for OhioHealth Patient Meal Room-Service Program ). My organization's web link: https://www.ohiohealth.com/

Develop a 1-year strategic plan of action for your organization using lessons learned and your learning team activity during Week 3 (Week 3 PowerPoint team presentation on my organization is attached below).

Include plans for any additional staffing and the proposed budget for your plan. Modify your SWOT analysis, if necessary, for your presentation.

Create a 10- to 12-slide PowerPoint® presentation, including speaker notes to include the following:

  • Introduction
  • Explain rationale for plan
  • Discuss SWOT of organization (Up to 4 slides)
  • Summarize one year plan of action
  • Flowchart of one year plan
  • Give an overview of Budget for plan
  • Evaluate the potential benefit of the plan
  • Write conclusion
  • References-APA format standard

Develop a 700-word summary for the Executive team. Append your budget and SWOT analysis to the plan.

Create a 2- to 3-minute motivational video for the workforce highlighting your leadership style as an asset to the organization and the workforce and your assigned task. (This is based on the kizoa movie maker, slideshow creator web link posted above that we have to input into the slide presentation, to be honest I have never done this before and would appreciate any information on how you used custmized templates of photos, GIF's or animated text that was used and how you formatted them onto PowerPoint. I'll be honest, I don't feel comfortable using or creating any photos of myself or video-making, but more of creating pictures or movie templates based on my organization that is used for "OhioHealth" web link https://www.ohiohealth.com/)

Format your assignment consistent with APA guidelines, include citations used within speaker notes as well.

Unformatted Attachment Preview

1 Mission, Vision, Values, and Management Mission, Vision, Values, and Management Andrea Markiewicz MGT/521 May 8, 2017 Dr. Lisa Young 2 Mission, Vision, Values, and Management OhioHealth Mission, Vision, and Values My past employer of OhioHealth’s vision, mission, and principles are an efficient way to which the corporation is adept of guaranteeing that the employees in the company are proficient in identifying the entire standards of the organization. Also, my previous employer’s mission clarifies its focus on ensuring that the patients are always satisfied with the appropriate medical service delivered. There commitment towards patients as consumers conveys the message that what my organization does is only for the patients, thus making them feel valued and cared for in return (“About OhioHealth,” 2015-2017). OhioHealth’s vision is to be the number one company that understands the needs of their patients and is indeed robust because the organization clearly communicates its sole intention that focuses solely on counting on the satisfaction of the employees who work there. The values that the company has in place, such as honesty and ethics, relays that my organization's intention is to ensure that honesty and ethical considerations are a significant boost towards ensuring that the company advocates for etiquette in their hospital service operations (“About OhioHealth,” 20152017). Comparison of OhioHealth and Mount Carmel Upon the researched evaluation of my previous firm and their local competitor within the state of Ohio, Mount Carmel, what I found off from the internet is where the patient focus is the primary factor that these healthcare organizations take into consideration when developing their mission statements (“Mission & Core Values,” 2017). My organization of OhioHealth believes that the future of a corporation is driven by the satisfaction of patients when they receive excellent 3 Mission, Vision, Values, and Management care (“About OhioHealth,” 2015-2017). The patient focus is also another effective way that hospital organizations ensure the interests of consumers needing healthcare treatment get considered by coming up with patient care programs (Gulati, 2015). In addition, ethical practice and professionalism are a serious part of both healthcare organizations' mission on where they determine the kind of employees a hospital will have to recruit in a bid on having organizational values upheld (Rajasekar, 2013). Moreover, the ethical values are essential qualities that patients as consumers within their hospital stay will look up to whenever they are being treated and taken care of within hospitals. A high level of professionalism also determines quality delivery of appropriate medical services to patients within healthcare. OhioHealth’s Core Competencies The OhioHealth organization had core competencies that include teamwork, change management, customer relationship, engagement, meritocracy, proactivity and empowerment (“About OhioHealth,” 2015-2017). The rationale for selecting these core competencies included brainstorming where there was a need for identifying areas that directly affect decisions sick patients would have to undertake whenever seeking medical services for treatment. For instance, physicians are expected to make competent, good will medical decisions regarding the kind of care and treatment patients will receive upon the diagnosis made, acting in the best interests of their health. Establishing excellent doctor-patient relationships are crucial for consumers when it comes to putting their trust and their lives in a chosen provider’s hands (Goold & Lipkin, 1999). The relevance of the competencies get screened on a bid to know the ease of imitation, the amount of 4 Mission, Vision, Values, and Management time it would take to implement and determine if the skills listed will be part of the core competencies. The core competencies are then introduced based on the manner they are likely to impact the performance of the healthcare organization. For example, healthy patient relationships established between medical staff and the excellent service they provide helps in engaging these customers more as a primary strategy through word of mouth upon patient discharge (Suter, Arndt, Arthur, Parboosingh & et.al, 2009). Also, coming up with plans early enough to guarantee that a logistics plan gets implemented promptly, can help proposals keep up with the ever-changing business environment in healthcare. With the onset of change, there is also a need for having in place change management among the core competencies to ensure that the employees are made aware of what changes the company needs to introduce and the manner they will be able to fit within the new arrangement (Kinicki & Williams, 2016). OhioHealth’s Strategic Goals OhioHealth’s strategic goals include innovation, planning, achieving productivity and engagement of employees (“About OhioHealth,” 2015-2017). Through innovation, my organization can stay ahead based on competition. This process will create a situation where a research and development department will be set up in a bid to ensure new medical procedures get developed. The services can also get improved upon over time. My company will also be able to cover a broad range of the market because of the new processes in medical treatment and recovery that gets developed because of innovation (Kinicki & Williams, 2016). Planning helps a 5 Mission, Vision, Values, and Management business in defining relevant action steps to be undertaken towards achieving the organization's goals and identifying the relevant market segments. Through planning, business objectives can get defined, and it will then act as a measure for aligning the Specific, Measurable Attainable, Realistic and Time (SMART) bound goals (Kinicki & Williams, 2016). Through this process, OhioHealth will achieve the specific business objectives. Achieving productivity on patient healthcare will help in ensuring the organization can focus on fine-tuning its process of activities. This area helps in reducing waste and the production period, and in the long run, the company can design a medical process or service that will meet the needs of their patient’s hospital stay right up until discharge (Kinicki & Williams, 2016). This strategy can also be a sure way of helping sick consumers get handled in a friendlier and caring manner, thereby increasing the chances of discharge and excellent word of mouth based on the treatment and attention they receive in return. Medical staff employees are a crucial part of my organization since they are an exceptional resource that can help in coming up with ideas on how to care for ill patients upon admission effectively. In this regard, employee engagement is indeed a manner through which the company can involve their healthcare staff in every process or changes it intends to achieve in the long run (Kinicki & Williams, 2016). This engagement further boosts the chances of the employees being retained within the organization because all their contributions and care of patients is highly valued. 6 Mission, Vision, Values, and Management OhioHealth’s Evaluation and Current Behavior OhioHealth’s present conduct and its corporate goals are evidently united to its vision, mission, principles, and core capabilities because the company considers teamwork an ideal way of getting things done carefully and efficiently among the proper care of their patients. Collaboration gets seen as a way through which medical employees can have their ideas heard and taken into consideration overtime (“About OhioHealth,” 2015-2017). Moreover, it is also a way through which management can engage the introverted employees as a way of having them participate actively in the patient engagement of care and how it gets handled. My organization also involves change management in its operations by ensuring excellent communication to all employees by informing them on everything that is required in the event of necessary change getting made within the health field. It is also a common fact that employees tend to be resistant towards change getting introduced because they are worried about losing their jobs or having a set of fears in not feeling comfortable in handling new job operations (Kinicki & Williams, 2016). OhioHealth is known to continuously reassure their employees of being retained in the company by taking them through training and being informed of the relevant changes within healthcare (“About OhioHealth,” 2016). Patient relationships are also upheld within the company since it is a way of ensuring that the interests of patient’s health and care of treatment are taken into consideration most importantly. For instance, my company has on standby a customer relationship manager who does his/her best to ensure that the concerns of patients get addressed, whether through their hospital stay or medical programs they had participated within the local community (“About OhioHealth,” 2015-2017). 7 Mission, Vision, Values, and Management OhioHealth is also proactive since they plan for changes anticipated within the medical environment they operate. They currently are coming up with a cheaper means of implementing certain medical equipment and processes with renewable energy and energy saving machines (“About OhioHealth,” 2015-2017). This move will help in reducing costs down efficiently in light of tough economic times. This process guarantees OhioHealth in having a good market cover because of the affordable price in utilizing medical machinery and processes of affordable patient care when it comes to the rise of health care costs skyrocketing. Ethical practices are also major issues that everyone in the OhioHealth organization focuses on when delivering patient care and treatment services (Lillemoen & Pedersen, 2013). This morale boosts the level of trust among the patients and gives my organization a good public image. Every medical employee has the sole responsibility of ensuring that they handle their duties ethically and responsibly within the healthcare industry when it comes to personal health among consumers. Living Up To The Mission, Vision, And Values OhioHealth does live up to its vision, values, and mission since it gets focused on ensuring that their patients are given the number one priority in any medical situation that comes up. The customer is king cliché is what drives my organization’s mission towards achieving the company’s goal of liberating the patients among discharge in good health through word of mouth throughout the community. In addition, OhioHealth’s values are also upheld during patient care treatment since they must ensure careful ethics get observed in daily operations of the integrity of the patient’s interests at hand. Honesty is also a value that must get upheld in a bid to warrant 8 Mission, Vision, Values, and Management the medical personnel in healthcare are open about everything and do not risk putting patient’s lives at risk (Antony, 2012). The company also envisions its services satisfying whoever seeks their medical treatment within the organization. The provision of quality service is their primary driver towards boosting their customers' trust. Justification In justification, the newly employed medical staff gets taken through the vision, mission, and values as a way of ensuring that they will have to comply with all the policies of the organization. This process is like an oath they must take during their orientation since they should memorize and continuously reflect upon the mission, vision, and values whenever they undertake their patient care duties within the OhioHealth organization. The medical staff who fails to follow the values of the company are suspended and do get reminded of the reason why they were working for this healthcare organization in the first place (“About OhioHealth,” 20152017). Conclusion Mission, vision, and values are critical to all businesses. When an organization formats these statements, it should be written with having goals and a clear vision in mind. The statements that are developed give you an outline of what is most important to you to keep the organization growing (Kinicki & Williams, 2016). The statements do not need to be complicated, but something that is understandable and easily attainable. Management needs to be aware of such declarations and their meanings, so they know what it is the corporation is trying to achieve. 9 Mission, Vision, Values, and Management A complicated statement will only lead to confusion of what is trying to get reached within the marketplace of industries. 10 Mission, Vision, Values, and Management Mission and Vision Statements Comparative Analysis Mission Customers Product or Service Geographical Area Basic Technology Economic Beliefs and Values Major Strengths Public responsibility Attitude Toward Employees Vision My Organization OhioHealth x x x x x x x x x Appropriate x Standards of Excellence x Clear Purpose and x Direction Inspire x Easily Understood x Reflect Uniqueness x Ambitious x Place and X for components included in statements. Comparative Organization Mount Carmel x x x x x x x x Found no vision statement for Mount Carmel 11 Mission, Vision, Values, and Management References About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from https://www.ohiohealth.com/about-us/ Anthony, S.O. (2012). Influence of Vision and Mission Statement on Organizational Effectiveness: An Appraisal of a Private Sector Experience in Nigeria. Pacific Journal of Science and Technology. 13 (1): 389-397. Retrieved from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://www.akamaiuniversity. us/PJST13_1_389.pdf Goold, S. D., & Lipkin, M. (1999). The Doctor–Patient Relationship: Challenges, Opportunities, and Strategies. Journal of General Internal Medicine, 14(1), S26– S33. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1496871/ Gulati, R. (2015). Understanding Vision and its Role in Health Care Environment (Order No. 3732063). Available from ProQuest Dissertations & Theses Global. (1728319960). Retrieved from http://search.proquest.com.contentproxy.phoenix.edu/docview/1728319960/ 777A71A5FA5B4F57PQ/2?accountid=35812 Kinicki, A., & Williams, B.K. (2016). Management: A Practical Introduction. New York, NY: McGraw-Hill Company. Mission & Core Values. (2017). Because Of You Mount Carmel. Retrieved from http://www.mountcarmelhealth.com/mission Lillemoen, L., & Pedersen, R. (2013). Ethical Challenges and How to Develop Ethics Support In Primary Health Care. Nursing Ethics, 20(1), 96-108. Retrieved from http://search.proquest.com.contentproxy.phoenix.edu/docview/1284306696/EFE0 F33D675747C1PQ/8?accountid=35812 12 Mission, Vision, Values, and Management Rajesekar, J. (2013). A Comparative Analysis of Mission Statement Content and Readability. Journal of Management Policy and Practice. 14(6), 131-147. Retrieved from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://www.nabusinesspress.com/JMPP/RajasekarJ_Web14_6_.pdf Suter, E., Arndt, J., Arthur, N., Parboosingh, J., & et.al. (2009). Role Understanding and Effective Communication as Core Competencies for Collaborative Practice. Journal of Interprofessional Care. 23(1), 41-51. Retrieved from http://web.a.ebscohost.com.contentproxy.phoenix.edu/ehost/pdfviewer/pdfviewer ?sid=1b80ddf8-0ef2-4240-b7388d47f27415fe%40sessionmgr4010&vid=1&hid=4001 Sample SWOT Analysis MGT/521 Version 14 Sample SWOT Analysis SWOT Analysis That Might Apply to a College SOURCE: Figure 6.2 Kinicki and Williams SWOT Analysis Table (OhioHealth Patient Meal Room-Service Ordering) S – Strengths (Internal Strengths) • • • • W – Weaknesses (Internal Weaknesses) Order the foods you want, based on the specialized diet ordered by physician. Have the dietary aide assigned to medical units to visit and help explain the ordering process, including assistance in filling out menus if needed. Based on feedback, most patients seemed satisfied with the quality of meals being served. The cost and waste of food costs decreases when floor stock on medical units decrease and that the amount of food waste found with traditional meal service also decreases down. • • • • Not offering better specialized foods for patients who had food allergy conditions, such as gluten-free, lactose-free, etc., or were diabetic in offering more sugar-free items that were more common of patients being admitted. For meal guest tray orders that were paid by patient family members, were standardized and did not allow menus for guests to be able to choose their own foods. Delivery of food on-time usually was not within 45 minutes based on running out of foods served on the line, or based on being short of staff when we had call-offs at times either on the food line or combining multiple medical units for dietary aides to take care of that increased their patient load count in not providing sufficient service of certain times of day that were busy when patients came back from certain testing procedures and had diet orders reinstated back in to eat. Surgical and elderly patients, including Copyright © 2017 by University of Phoenix. All rights reserved. 1 Sample SWOT Analysis MGT/521 Version 14 • O – Opportunities (External Opportunities) • • • • those with physical disabilities experienced greatest difficulty accessing food. Some patients abuse the system when it comes to ordering food for the patient in the next bed whose diet order may not allow for them to have those foods ordered by the physician or dietician. Also, would order food for their guests if the guests didn’t pay for it. T – Threats (External Threats) When it comes to patients in local area hospitals that have the patient room-service ordering, when barriers of being interrupted by medical staff, positively suggest to patients that they may enjoy their food more if it was taken away, properly labeled, and kept hot while the doctor spoke with them. Incorporate menu selections 24 hours in advance so not to allow for subsequent diet changes or changes in patients’ appetite. Implement certain medication administration that gets coordinated with meal delivery times. Can boast a “simplified” restaurantstyle menu by design that can get easily noticed when it comes to patients ordering foods that pertain to their physician diet order; with this more approved foods selections by hospital standards. • • • • New or increased competition of roomservice patient meal ordering from other local area hospitals within OhioHealth’s compeititors in central Ohio. Currently nutritional care has a low priority in hospitals when it comes to general difficulties of the unavailability of food between meals and the missing of meals. Network failure resulting in faulty printing of tray tickets of foods that may not be served that day. Excessive gathering of patients’ food orders being keyed in the computer system by dietary aides that took patients’ orders and causing either too much food printed out for one person, based on their physician diet orders, and sometimes ended up running out of various foods on the tray food service lines, causing a delay in food carts getting serviced on the medical units on time for efficient meal delivery by dietary aides. Copyright © 2017 by University of Phoenix. All rights reserved. 2 Structure Follows Strategy-Individual 1 Structure Follows Strategy-Individual Andrea Markiewicz MGT/521 May 15, 2017 Dr. Lisa Young Structure Follows Strategy-Individual 2 OhioHealth SWOT Analysis In trying to evaluate the viability of an organization, it is imperative to consider a SWOT analysis. This review highlights the strengths, weaknesses, opportunities, and threats surrounding the objectives of the organization. A SWOT analysis mainly takes into perspective external and internal factors that influence the running of business (Kinicki & Williams, 2016). In consideration, this summary seeks to conduct a SWOT analysis on the OhioHealth organization. Strengths The OhioHealth team boasts in advancing service for their quality of care and health of patients when they get admitted. For the nutrition services department of OhioHealth, this helps in producing many types of food for some patients, based on the physician prescribed order. Dietary services employ qualified aides who deliver their services to the patients professionally. More specifically, they offer personalized assistance to patients when it comes to selecting meals. Patients need to have their utmost comfort in the hospital to encourage quick recovery (“About OhioHealth, 2015-2017). The presence of a high quality and flexible diet is another milestone that OhioHealth has achieved in its operations. This vital area ensures that most patients get the food of their choice majority of the time when they order the meals directly to their rooms. There is also proper food waste management that ensures the remains of the food get discarded in the right manner and at the right place to keep the environment clean and conducive for the staff, guests, and the patients. Along with floor stock of food supplied to medical units, this process has helped to maintain food costs down reasonably for the most part (Nor, 2010). Structure Follows Strategy-Individual 3 Weaknesses However, OhioHealth nutrition services department has limited food choices when it comes to specialized diets for patients with food allergies, for example, gluten-free and lactose free food items for patients who have wheat, grain and milk allergies in their diets. Moreover, there is a lack of variety of food choices for guests who pay in having meal guest trays delivered that are standard. With the presence of multiple medical units to cater for in dietary services, the assistants take more time in providing adequate services to the patients (Nor, 2010). The punctuality of serving the meals, therefore, does not adhere. Sometimes, patient meal trays could delay for up to forty-five minutes of waiting. Another weakness of OhioHealth nutrition services is the insufficient structures to enable the surgical and elderly patients to access the food with proper assistance during meal times. This process creates difficulty for them when you have patients needing the care when it comes to recovery and preventing malnutrition (Nor, 2010). Furthermore, the food ordering system was prone to abuse by the patients. In OhioHealth nutrition services, the guests are supposed to pay for the meals. However, some patients would order too much food, based if they got put on a restricted diet, and then pass some of it onto their guests. Opportunities Many opportunities exist that OhioHealth nutrition services department can explore. They can include the following (Nor, 2010): Donors And Well-Wishers To Support The Patient Feeding Programs. Training and Workshops For The Staff To Gain More Skills. Purchasing Equipment For Food Preservations. Designing Better Menus To Allow Guests Make Their Choices When Ordering Structure Follows Strategy-Individual 4 Develop Private Rooms For Patients To Prompt Fewer Interruption Barriers. Threats The risks surrounding OhioHealth nutrition services department are seeing increased competition for patient room service programs from other surrounding local hospitals in central the Ohio area. There have been problems of high scarcity of foods ordered that are necessary for making meals and having to include substitute foods in place of what got originally ordered. Also, dealing with ongoing technical problems with outdated meal tray tickets printing out foods served on a wrong day and a large enrollment of patients that may increase overcrowding for meals getting served (Nor, 2010). Conclusion For the OhioHealth organization within nutrition services to remain successful, it should look for a way of minimizing the weaknesses and threats mentioned above while improving on the strengths and aiming at utilizing the stated opportunities. For the local community hospital that I have chosen, their nutrition services department I worked for has an even number of strengths and opportunities, however, like all strengths and opportunities, some weaknesses and threats can impact both (Helms & Nixon, 2010). By looking at the strengths and opportunities, organizations like OhioHealth can find ways to seek out areas of weaknesses to improve upon them as well as define the threats and discover the means to overcome them. Structure Follows Strategy-Individual 5 References About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from https://www.ohiohealth.com/about-us/ Helms, M. M., & Nixon, J. (2010). Exploring SWOT Analysis - Where Are We Now? Journal of Strategy and Management, 3(3), 215-251. Retrieved from http://search.proquest.com.contentproxy.phoenix.edu/docview/758229537/35C44 7FD3214AF1PQ/1?accountid=35812 Kinicki, A., & Williams, B.K. (2016). Management: A Practical Introduction. New York, NY: McGraw-Hill Company. Nor, Z.M. (2010). Hospital Foodservice Directors Identify the Important Aspects When Implementing Room Service in Hospital Foodservice. Iowa State University. Retrieved from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://lib.dr.iastate.edu/cgi/vie wcontent.cgi?article=2669&context=etd TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here TITLE AND CONTENT LAYOUT WITH LIST Add your first bullet point here Add your second bullet point here Add your third bullet point here REFERENCES About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from https://www.ohiohealth.com/about-us/ Advancing Patient Care Through Research and Innovation. (2015-2017). OhioHealth Research and Innovation Institute. Retrieved from https://www.ohiohealth.com/ohiohealth-research-and-innovation-institute/ Bai, G. (2013). How Do Board Size and Occupational Background of Directors Influence Social Performance in For-profit and Non-Profit Organizations? Evidence from California Hospitals. Journal of Business Ethics, 118(1), 171187. Retrieved from http://search.proquest.com.contentproxy.phoenix.edu/docview/1459324859/69881EB2FE89488CPQ/7?accountid=35812 Change Management Approach to Achieve Healthcare IT Adoption. (2015). Sierra-Cedar. Retrieved from http://www.sierra-cedar.com/2015/05/20/changemanagementhealthcare/ Dusen, A.V. (2008). America’s Top Hospitals Go Global. Forbes. Retrieved from https://www.forbes.com/2008/08/25/american-hospitals-expand-forbeslife-cx_avd_0825health.html Feigenbaum, E. (2017). Organizational Structure of Hospitals. Chron. Retrieved from http://smallbusiness.chron.com/organizational- structure-hospitals-3811.html Filho, W. P. (2014). Mergers and Acquisition in Hospital Sector: A Strategic Analysis of the Brazilian Market. International Management Review, 10(2), 5-12,72. Retrieved from http://search.proquest.com.contentproxy.phoenix.edu/docview/1616246020/6493FF66A5504CF3PQ/5?accountid=35812 Kühl, C. (2017). Hospital Marketing is Becoming Increasingly Important. Siemens Healthineers. Retrieved from https://www.healthcare.siemens.com/magazine/mso-hospital-marketing.html Newcombe, T. (2013). Companies Must Understand Cultural Differences in International Expansion, Or Risk Prosecution. HR Magazine. Retrieved from http://www.hrmagazine.co.uk/article-details/companies-must-understand-culturaldifferences-in-international-expansion-or-risk-prosecution O’Farrell, R. (2017). Advantages and Disadvantages of a Global Strategy. Chron. Retrieved from http://smallbusiness.chron.com/advantages-disadvantages-global-strategy-11664.html Reader, C. (2017). The Definition of a Multidomestic Company. Chron. Retrieved from http://smallbusiness.chron.com/definition-multidomestic-company-22154.html Rosenbaum, S. (2015). The Globalization of Healthcare. Tulsa Law Review. 50 (2). Retrieved from chrome-extension://oemmndcbldboiebfnladdacbdfmadadm/http://digitalcommons.law.utulsa.edu/cgi/viewcontent.cgi?article=2925&context=tlr Savedoff, W. (2004). Tax-Based Financing for Health Systems: Options and Experiences. World Health Organization Geneva. Retrieved from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://www.who.int/health_financing/taxed_based_financing_dp_04_4.pdf Services Consulting. (2009-2017). Florida Hospital Nicholson Center. Retrieved from https://www.nicholsoncenter.com/services/consulting The Impact of Political, Economic, Socio-Cultural, Environmental and Other External Influences. (2017). Health Knowledge. Retrieved from https://www.healthknowledge.org.uk/public-health-textbook/organisation-management/5bunderstanding-ofs/assessing-impact-external-influences The Why And How Of A Change Management Strategy. (2017). Prosci Inc. Retrieved from https://www.prosci.com/change-management/thought-leadership-library/change-management-strategy What’s Next? Action Planning for Improvement. (2012). Agency for Healthcare Research and Quality. Retrieved from https://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2012/hosp12ch8.html
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TEAMWORK

OHIOHEALTH
STARTEGIC PLAN

Rationale for Plan
• Set directions and priorities.
• Make sure that everyone is on the same page.
• Allows synergy.
• Aids evaluation.
• Minimizes conflicts

Strengths
• High quality care for the patients admitted in OhioHealth
• Have the dietary aide assigned to medical units to visit and
help explain the ordering process, including assistance in
filling out menus if needed.
• High patient customer satisfaction on the meals provided.

Weakness
• Not offering better specialized foods for patients.
• Standard foods provided for the guests that visit the
Hospital.
• Running of multiple errands by the employees in the
Hospital.
• Food provision is prone to abuses by the patients.

Opportunity
• Food preservation during Doctor-Patient period time.
• Updating and providing the diet in the hospital for 24 hours.
• Proper development of the menus in the Hospital.
• Donors to facilitate the food program in the Hospital.
• Training and motivation of the staff.

Threats
• New or increased competition of room-service patient meal
ordering from other local area hospitals within OhioHealth’s
competitors in central Ohio.
• Inadequate food for the patients and the guests.
• Overcrowding of those in need of food.

The Plan
• Proper diet to the patients and the guests
• Customer response facilities
• Employing more workers.
• Refrigerators and microwaves for food preservation and
warming.
• Proper menus and diets.
• Training and motivating the workers.
• Quality control of the food provided.
• Proper ticketing systems.

Flowchart of the Plan
• The one year plan for OhioHealth shall be successful if the
following areas are made clear and concise;
• Mission of the hospital.
• Propose goals for the one year period(SMART)
• Internal(culture, key stakeholders, structure, brand)and
external(PESTEL) analysis off the environment.
• SWOT analysis of the company.
• Proposing the plan and budget allocation.

The Budget
• Meals Cost
• Motivation and training cost
• Costs of hiring new workers
• Costs of interviewing the new workers
• Ticket system upgrade costs
• Quality control cots

Benefits of the Plan
• Measure of managerial performance.
• A plan acts as radar of a ship.
• A plan helps stakeholders to understand their role in an
organization’s future
• Reduces uncertainty.

Conclusion
• Reduction of the weakness and the threats of the company.
• Increasing the morale among the workers.
• Increasing productivity(Training).
• Implementation and evaluation of the plan.
• Periodical review of the plan
• Challenges of the plan.

Referencing
• About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from
https://www.ohiohealth.com/about-us/
• Chopra, S. (2002). Motivation in Management. New York: Sarup & Sons.
• Helms, M. M., & Nixon, J. (2010). Exploring SWOT Analysis - Where Are We
Now? Journal of Strategy and Management, 3(3), 215-251. Retrieved from
http://search.proquest.com.contentproxy.phoenix.edu/docview/758229537/35C447F
D3214AF1PQ/1?accountid=35812
• Jamil Sadeghifar, 1. M. (2015). Strategic Planning, Implementation, and Evaluation
Processes in Hospital Systems: A Survey From Iran. Global Journal for Health Science,
56-65.
• Nor, Z.M. (2010). Hospital Foodservice Directors Identify the Important Aspects When
Implementing Room Service in Hospital Foodservice. Iowa State University. Retrieved
from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://lib.dr.iastate.edu/cgi/viewc
ontent.cgi?article=2669&context=etd


Running Head: OHIOHEALTH STRATEGIC PLAN

OhioHealth Strategic Plan
Student Name;
Institution Name;
Date;

1

2

Introduction
OhioHealth is a non-profit family and faith-based hospital and healthcare organization
whose mission is “to improve the health of those we serve” (About OhioHealth, 2015-2017, para
3). The three main determinants of any company’s success and that of its workers are dependent
on the vision, mission and objectives of the organization. OhioHealth has respect for the
physical, emotional and spiritual needs of patients and find that compassion can play an essential
role to fostering healing and wholeness (“About OhioHealth,” 2015-2017). Motivation is defined
as the process of getting the right things done by the people in the organization in the most
proficient and effective manner (Chopra, Motivation in Management, 2002).
This new plan by OhioHealth will make sure that the workers are headed in the right
direction and that they can achieve the mission and vision of the company. A proper elaborate
plan assists in; evaluation of workers, reward employees, resolve conflicts at work place and
synergize the employees to achieve maximum output.
Below is the table of SWOT analysis for this particular organization.
STRENGTH


High quality care for the patients

WEAKNESS


admitted in OhioHealth


Have the dietary aide assigned to

for patients.


medical units to visit and help explain
the ordering process, including
assistance in filling out menus if

Not offering better specialized foods

Standard foods provided for the guests
that visit the Hospital.



Running of multiple errands by the
employees in the Hospital.

3

needed.




High patient customer satisfaction on

Food provision is prone to abuses by
the patients.

the meals provided
OPPORTUNITY






Food preservation during Doctor-

New or increased competition of roomservice patient meal ordering from

Updating and providing the diet in the

other local area hospitals within

hospital for 24 hours.

OhioHealth’s competitors in central

Proper development of the menus in the

Ohio.


Donors to facilitate the food program in
the Hospital.





Patient period time.

Hospital.


THREAT

Inadequate food for the patients and the
guests.



Overcrowding of those in need of food.

Training and motivation of the staff.

A one year plan for the organization includes setting up the following parameters in place;
1.

Increasing the quality of the diet provided to the patients and the guests of the hospital.
This can be achieved if the hospital partners with some of the restaurants in Ohio to
facilitate the provision of the high-quality diets to the patients and guests.

2.

Introduction of a vibrant customer response mechanism, the hospital can be able to
address any issues that the customers raise. These customer responses facilities can be
through regular checks by the management, through suggestion boxes, or public
participation in the hospital.

4

3. Employment of more workers who can assist in the auxiliary services such as the
provision of the meals to the patients and the guests.
4. Provision of food preservation for the patients while they are being attended to by the
doctors. This can be facilitated by the purchase of machines such as refrigerators and
microwaves that can store and be used to warm the food respectively.
5. Proper remunerations and bonuses to the employees that can be used to motivate them in
order to increase the productivity of the workers.
6. Training also should be increased through workshops built in the hospital. The training of
student-medics through internship and vocational training programs also can increase the
quality of the workers in the hospital.
7. Quality control of the food provided by the hospital can reduce the level of competition
of the nearing hospitals
8. Proper ticketing systems should be provided by the hospital through the upgrading of the
ticketing machines in order to reduce the confusions caused by the system.
The projected budget for the above upgrade will solely be based on the basis of the following
factors; meals Cost, motivation and training cost, costs of hiring new workers, costs of
interviewing the new workers, ticket system upgrade costs and finally quality control costs.
Above all, this plan will be beneficial to the organization because it will assist to; Measure
managerial performance, to serve as radar for measuring the progress of the organization and
assist stakeholders to understand their role in the organization’s future.
Conclusion
The process of planning requires discipline and patience since it is a time-consuming process
to generate the most critical decisions tasked with governing the organization. The main

5

challenge will be to gather the necessary resources to facilitate continuity in the improvement
process. This new plan targets to be comprehensive to address both local departmental issues as
well as practical needs of the organization. It will be of paramount importance for the
organization’s leadership to be fully committed so as to bring the plan to maturation. This
commitment will be very effective to provide the organization with the best dedication to keep
abreast of the above burgeoning areas.

6

References
About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from
https://www.ohiohealth.com/about-us/
Chopra, S. (2002). Motivation in Management. New York: Sarup & Sons.
Nor, Z.M. (2010). Hospital Foodservice Directors Identify the Important Aspects When
Implementing Room Service in Hospital Foodservice. Iowa State University.
Retrieved from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://lib.dr.iastate.edu/cgi/vie
wcontent.cgi?article=2669&context=etd
Helms, M. M., & Nixon, J. (2010). Exploring SWOT Analysis - Where Are We
Now? Journal of Strategy and Management, 3(3), 215-251. Retrieved from
http://search.proquest.com.contentproxy.phoenix.edu/docview/758229537/35C44
7FD3214AF1PQ/1?accountid=35812

Hello buddy😊 .Please find the attached files for your approval. Thank you😊.Just like I said earlier i have attached two video one at the beginning of the slide presentation and the other one at the end of the presentation. Thank you😊

TEAMWORK

OHIOHEALTH
STARTEGIC PLAN

Rationale for Plan
• Set directions and priorities.
• Make sure that everyone is on the same page.
• Allows synergy.
• Aids evaluation.
• Minimizes conflicts

Strengths
• High quality care for the patients admitted in OhioHealth
• Have the dietary aide assigned to medical units to visit and
help explain the ordering process, including assistance in
filling out menus if needed.
• High patient customer satisfaction on the meals provided.

Weakness
• Not offering better specialized foods for patients.
• Standard foods provided for the guests that visit the
Hospital.
• Running of multiple errands by the employees in the
Hospital.
• Food provision is prone to abuses by the patients.

Opportunity
• Food preservation during Doctor-Patient period time.
• Updating and providing the diet in the hospital for 24 hours.
• Proper development of the menus in the Hospital.
• Donors to facilitate the food program in the Hospital.
• Training and motivation of the staff.

Threats
• New or increased competition of room-service patient meal
ordering from other local area hospitals within OhioHealth’s
competitors in central Ohio.
• Inadequate food for the patients and the guests.
• Overcrowding of those in need of food.

The Plan
• Proper diet to the patients and the guests
• Customer response facilities
• Employing more workers.
• Refrigerators and microwaves for food preservation and
warming.
• Proper menus and diets.
• Training and motivating the workers.
• Quality control of the food provided.
• Proper ticketing systems.

Flowchart of the Plan
Mission of the
Hospital

Evaluation and
Implementation

SWOT Analysis

One year goals for
the
Hospital(SMART)

Internal and
External
Environment
Analysis

The Budget
Budget

Quality control costs

Ticke system upgradecosts

Hiring Costs
Budget
Trainning costs

Motivation costs

Meal costs

0

20,000

40,000

60,000

80,000

100,000

120,000

Benefits of the Plan
• Measure of managerial performance.
• A plan acts as radar of a ship.
• A plan helps stakeholders to understand their role in an
organization’s future
• Reduces uncertainty.

Conclusion
• Reduction of the weakness and the threats of the company.
• Increasing the morale among the workers.
• Increasing productivity(Training).
• Implementation and evaluation of the plan.
• Periodical review of the plan
• Challenges of the plan.

Referencing
• About OhioHealth. (2015-2017). OhioHealth. Believe In We. Retrieved from
https://www.ohiohealth.com/about-us/
• Chopra, S. (2002). Motivation in Management. New York: Sarup & Sons.
• Helms, M. M., & Nixon, J. (2010). Exploring SWOT Analysis - Where Are We
Now? Journal of Strategy and Management, 3(3), 215-251. Retrieved from
http://search.proquest.com.contentproxy.phoenix.edu/docview/758229537/35C447F
D3214AF1PQ/1?accountid=35812
• Jamil Sadeghifar, 1. M. (2015). Strategic Planning, Implementation, and Evaluation
Processes in Hospital Systems: A Survey From Iran. Global Journal for Health Science,
56-65.
• Nor, Z.M. (2010). Hospital Foodservice Directors Identify the Important Aspects When
Implementing Room Service in Hospital Foodservice. Iowa State University. Retrieved
from chromeextension://oemmndcbldboiebfnladdacbdfmadadm/http://lib.dr.iastate.edu/cgi/viewc
ontent.cgi?article=2669&context=etd

MOTIVATION


Running Head: OHIOHEALTH STRATEGIC PLAN

OhioHealth Strategic Plan
Student Name;
Institution Name;
Date;

1

2

Introduction
OhioHealth is a non-profit family and faith-based hospital and hea...


Anonymous
Just what I was looking for! Super helpful.

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