Norfolk State University Modelling and validation of KPIs Discussion

User Generated

wbarfonxre

Health Medical

Norfolk State University

Description

You are a manger of an outpatient therapy center (e.g. physical therapy, occupational therapy etc.). As you review the social media ratings regarding your facility, you see that you rating average is about 3.5 on the 5-point scale. Discuss the measures that you would take to identify the reason(s) for this rating.

Make sure to include the following:

Describe, in detail, two measures that you would take to identify the reason for  these ratings

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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.

1

Discussion

Student’s Name
Institutional Affiliation
Course
Instructor’s Name
Date

2
Discussion
Tracking progress in therapy helps identify and meet clients’ needs. The key measure that
the manager of the outpatient center should take to determine the reason for such rating is client
satisfaction. Although client satisfaction can be challenging to measure, requesting clients t...


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