Description
You are a manger of an outpatient therapy center (e.g. physical therapy, occupational therapy etc.). As you review the social media ratings regarding your facility, you see that you rating average is about 3.5 on the 5-point scale. Discuss the measures that you would take to identify the reason(s) for this rating.
Make sure to include the following:
Describe, in detail, two measures that you would take to identify the reason for these ratings
Explanation & Answer
View attached explanation and answer. Let me know if you have any questions.
1
Discussion
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2
Discussion
Tracking progress in therapy helps identify and meet clients’ needs. The key measure that
the manager of the outpatient center should take to determine the reason for such rating is client
satisfaction. Although client satisfaction can be challenging to measure, requesting clients t...
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