Determinants of effective business communication process Chris Watkiss Research and Writing Professor: Danny Meadows 5/6/2017 Introduction Business communication refers to the process of sharing relevant information among the internal and external stakeholders of the organization. The process of business communication entails key aspects of marketing and maintaining the brand of the organization, the behavior of consumers, maintaining the reputation of the organization, all forms of interpersonal communication and engaging various employees among other key aspects of business communication. Thesis statement: communication process within the business environment is determined by a number of factors that are social, economic, environmental, political, ethical or moral in nature. This is driven by the fact that a business entity is surrounded by various environmental conditions that cannot be avoided (J.S. Toms 2002). Overview of communication Communication is a multifaceted aspect that entails various channels of relaying information to various concerned parties. These channels are both social and mainstream platforms, which include: the internet, radio and television, print media and word of mouth among other key organization’s communication channels (J.S. Toms 2002). Because of the nature of communication process, various challenges occur from any field hence communication process should be accorded the necessary attention. For effective communication process to be enhanced within the organization, the following are key aspects that should be addressed: issues of culture, conflict management, well established communication ranks and well written communication policy within the organization. The following problems may arise within the stipulated channels of communication of the organization: listening abilities from the managers, the current level of technology and problems to do with meetings (J.S. Toms 2002). Manifestations of hampered communication process include the following: customers that are not satisfied, impaired productivity, unattainable goals, many mistakes within the organization, poor cooperation among the internal and external stakeholders of the organization and all sorts of blame games within the organization. Below are descriptions of problems that determine the process of communication within the organization. Level of technology It is factual that improved technological forms of communication determine the manner in which the communication process is maintained and streamlined within the organization. For example, use of emails, fax and internet services saves times and it’s more convenient and economical in terms of finance (Heinz Hollenstein 2004). However, this form of technology fails to address some of the verbal communication features. For example, it becomes hard within the organization to fully express the following features of verbal communication; in the event that technology is used: tone, the eye contact, facial expressions and body posture among other key features. Therefore, the available technology affects the manner in the effectiveness of the process of communication (Heinz Hollenstein 2004). Listening abilities You may concur with me that the most important aspect of communication is being able to listen to another person. Sometimes, managers within organizations fail to develop this skill fully; caused by the fact that they are ever busy focused with more important issues of the organization (Heinz Hollenstein 2004). Failure to take time and listen to personal needs of the concerned people is what perpetuates negative manifestations of impaired communication process. A neglected employee fails to perform to the best of his/her level of specialization while at work. Organization’s meetings It is a substantiated fact the meetings consume a lot time and are expensive in nature. Nowadays, most organizations have sidelined the process of organizing and contacting oral meetings; due to changes in technology as caused by globalization effects (Raymond et al 1998). However, oral meetings are very essential within the organization. Organizing for meetings make the employees to develop a sense belonging and greatly develop a sense of being valued. Meetings provide avenues for workers of the organization to make their own inputs on cardinal issues of concern and also share their own personal opinions pertaining to what is considered to be of importance within their area of specialization. Being a key determinant of the effectiveness of communication process within the organization; there are many challenges that affect the process of organizing for meetings that are concise and fruitful in nature (Raymond et al 1998). Common meetings problems include the financial aspect of budgeting to ensure that all requirements are met within the stipulated time. This poses a huge economic effect to the organization thus creating eddies in the normal way of transacting normal communication process. Also, some of the employees may be reluctant to turn up during the process of oral meetings. This might be caused by some of the personal differences they have developed with other members of the organization. They end failing to turn up so that they don’t meet with the enemies (Raymond et al 1998). Conclusion As opined above, the effectiveness of communication process within the organization is determined by a number of factors of social, political, economic or ethical issues. Because of the nature of a business environment; issues to do with meetings, listening abilities and technological hiccups cannot be avoided. There is need for looking for solutions to these problems so as to enhance the effectiveness of communication process within the organization. These solutions will be later provided in subsequent articles concerning the effectiveness of communication process within a given organization (Raymond et al 1998). (Raymond et al 1998). I find it candid looking for these solutions because communication process is the nerve center of the business of the organization. Without clear blue prints, many eddies may be developed which adversely affects the smooth process of business transactions References Heinz Hollenstein (2004). Determinants of the adoption of Information and Communication Technologies (ICT) An empirical analysis based on firm-level data for the Swiss business sector. Structural Change and Economic Dynamics. September 2004, Vol.15(3) :315– 342,... J.S. Toms (2002). Firm Resources, Quality Signals and the Determinants of Corporate Environmental Reputation: he British Accounting Review. Volume 34, Issue 3 , September 2002, Pages 257-282 Raymond, Louis; Bergeron, Francois; Rivard, Suzanne (1998). Determinants of business process reengineering success in small and large enterprises: An empirical study in the Canadian context. Journal of Small Business Management; Milwaukee 36.1 (Jan 1998): 72-85. ENG 215 – Appendix A: Peer Review Feedback Form 1 Appendix A: Peer Review Feedback Form 1 Reviewer’s Name: Yancy Y. Figueroa Date: 05/11/2017 Writer’s Assigned #: Chris Watkiss Course: ENG215____ Section:__ Assignment 3: Persuasive Paper Part 1: A Problem Exists Peer reviews should provide feedback to a peer on the criteria expected in the paper. Follow these instructions: 1) Receive a classmate’s paper from your professor (in class if on-ground; by e-mail if online). 2) Copy the Peer Review Feedback Form from the Appendix. 3) Comment on all criteria, noting strengths and / or areas for improvement on the feedback form. 4) Provide completed Peer Review Feedback Form and classmate’s paper to your professor. Note: On-ground students should submit the feedback form and paper to the professor during the class meeting in which the paper is reviewed; online students should submit the feedback form and paper to the professor via the Assignment Tab in the course shell. Criteria + Strengths 1. Provide an appropriate title and an interesting opening paragraph to appeal to your stated audience (appeal with logic, ethics, or emotion). Great job with your tittle! Very interesting opening paragraph. 2. Include a defensible, relevant thesis statement in the first paragraph. (With revised thesis statement.) You have a great idea of thesis statement, but Comments < Areas for Improvement Your tittle should appear also, in the first page of your writing instead of having introduction. You need to work a little more in you thesis statement (the professor said that the thesis state should contain your own opinion about the topic. You should delete the part that read thesis statement you can come with a better way to start your thesis statement for example you could use in this essay, or this paper, or on this research paper and then stated your thesis statement. Also, make sure you Number your pages and put a running header at the top of the cover pg. and first pg. The thesis statement need a little more input so it can sound more appealing to the audience. I know this is not the final paper, and I believe there is always room for improvement in writing! ENG 215 – Appendix A: Peer Review Feedback Form 1 3. Describe the history and status of the issue and provide an overview of the problem(s) that need to be addressed. This should be one or two (1-2) paragraphs. 4. Explain the first problem (economic, social, political, environmental, complexity, inequity, ethical/moral, etc.) and provide support for your claims. This should be one or two (1- 2) paragraphs. 5. Explain the second problem (economic, social, political, environmental, complexity, inequity, ethical/moral, etc.) and provide support for your claims. This should be one or two (1-2) paragraphs. 6. Explain the third problem (economic, social, political, environmental, complexity, inequity, ethical/moral, etc.) and provide support for your claims. This should be one or two (1-2) paragraphs. 7. Use effective transitional words, phrases, and sentences throughout the paper. 8. Provide a concluding paragraph that summarizes the stated problems and promises a solution. 9. Develop a coherently structured paper with an introduction, body, and conclusion 10. Support claims with at least three (3) quality, relevant references. Use credible, academic sources available through Strayer University’s Resource Center. 11. Other You have you overview of the problem. Great Job. You got your first problem. Great job. You got your second problem. Great job. You need add a little be more to the paragraphs, using your own experience or previous knowledge. You can add more to this paragraph with your personal knowledge. You got your third problem. Great job, You did a great job using transitional words, phrases and sentences You did a great job providing the concluding paragraph that summarizes the stated problem and promises a solution. The only thing that I do not agree with is that you put conclusion as subtitle Instead you should consider changing As opined above, ----to-- In conclusion, it will make your paragraph run more smoothly or will sound better in my opinion. You developed a coherently structured paper with introduction body and conclusion. You have your 3 quality relevant references. Great job. You have very good information to make a good essay! Just make sure you pay attention that you are not getting to much quotes from your references or coping word by word. You can say the same information, but in your own words. Few more changes to your paper and you can have a great paper in my opinion. Keep it up! I hope my review can help you! And if I am wrong, forgive me. This is my first peer view. ENG 215 – Appendix A: Peer Review Feedback Form 1
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