Cumberland University What Does ISO Certification Signify Discussion Questions

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ucngr151

Computer Science

Cumberland University

Description

Information Systems for Business and Beyond Questions:

  • Chapter 8- study questions 1-10, Exercise 1, 2, & 3

Questions:

1. What does the term business process mean? 

2. What are three examples of business process from a job you

have had or an organization you have observed?

3. What is the value in documenting a business process? 

4. What is an ERP system? How does an ERP system enforce best

practices for an organization?

186 | Information Systems for Business and Beyond (2019) 

5. What is one of the criticisms of ERP systems? 

6. What is business process re-engineering? How is it different

from incrementally improving a process? 

7. Why did BPR get a bad name? 

8. List the guidelines for redesigning a business process. 

9. What is business process management? What role does it play

in allowing a company to differentiate itself? 

10. What does ISO certification signify? 

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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.

Running head: BUSINESS PROCESS

1

Chapter 8- study questions 1-10, Exercise 1, 2, & 3
Name
Institution affiliation

BUSINESS PROCESS

2

QUESTIONS
1. What does the term business process mean?
A business process is a series of steps taken to accomplish a particular task in the course of
running a company. Business processes can be divided into "operational" and "strategic"
processes.
2. What are three examples of business process from a job you have had or an organization
you have observed?
The three examples will be from a hotel I worked at for a summer job a few years ago, a current
job I have, and a business processes I have seen being used during my time at each of these jobs.
Two different hotels within the same chain will often use the same methods for checking in even
though there are essentially two different systems that are being used to check people in. The
first way is to put the room keys into a reader, this then takes the key cards back where they are
scanned into a computer which then tells everyone's booking number and then tells them what
room they will be given. At the front desk, each guest will then get their room key, and then they
will enter that number into their handheld device and then get their room keys. While doing this,
other guests can be checking in; however, if someone has not already checked in yet and is about
to check in, the computer will tell them to wait until their number is called or until someone has
checked out. When I was working at the hotel these systems were still not fully integrated yet.
The other hotel that I worked at also had two different, but similar systems used for check in, one
was the same as the first, but this time it is done through a computer. The other is done by hand,
where one member of staff has all the keys and what room they go to each in a box. The staff
member will then call up the number of rooms that have been booked for that night. Two people
are then sent off to bring up these keys that are needed for check in. There are also two st...


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