Read Case 6.2: Hot Coffee at McDonald’s, located here or on page 231 in your textbook. Next, watch the video titled, "Woman Burned by McDonald’s Hot Coffee, Then the News Media | Retro Report | The New York Times” (12 min 17 s), located below.
After reviewing the video and case study, choose two (2) of the five (5) discussion questions located at the end of the case. Formulate your response and post to the Week 5 discussion. Respond to a peer who answered at least one (1) different question than you did.
Real World Application: Do you feel that businesses are sometimes held liable for instances simply because they sustain the resources in the form of assets and insurance to pay retribution even though it seems obvious the accuser should have acted within reasonable boundaries? At what point should a consumer be held accountable for acting in a prudent manner.