Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:
Section III: Employee Communication
Develop a sample message for distribution to all employees. In the message, include the following between 350 – 500 words:
• Identify those areas affected by the change.
• Establish the need for the change.
• Create a sense of urgency around the change.
• Outline next steps in the change process.