Assignment 3: IT Support for Virtual Teams
Due Week 6 and worth 100 points
Global organizations have branches that are located in multiple
countries. Some of these organizations develop software and take
advantage of the global talent pool of software developers while others
have global technical support teams, customer service, and so on.
Virtual teams are created when two or more people work together from
different locations, organizations, times zone, and / or time shifts.
Global organizations use virtual teams in order to provide global
support, reduce travel costs, reduce training costs, and take advantage
of local cultural knowledge that may impact the organization’s
Write a two to three (2-3) page paper in which you:
1. Examine five (5) issues that the IT department is likely to face when it comes to supporting virtual teams.
2. Create an architectural diagram that shows how the virtual teams
would collaborate and access common repositories for documents,
software, development, and testing facilities. Use Visio or an
equivalent such as Dia. Note: The graphically depicted solution is not
included in the required page length.
3. Describe five (5)
advantages and five (5) disadvantages of using virtual teams for the
organizations described in the scenario.
4. Describe challenges imposed by:
a. IT / IS national standards and propose how they could be handled or resolved.
b. protocols and propose how they could be handled or resolved.
c. procedures on virtual teams and propose how they could be handled or resolved.
5. Compare and contrast virtual teams and traditional teams with
respect to communications, technology use, and team diversity.
Use at least three (3) quality resources in this assignment. Note:
Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
- Include a cover page containing the title of the
assignment, the student’s name, the professor’s name, the course title,
and the date. The cover page and the reference page are not included in
the required assignment page length.
- Include charts or diagrams
created in Visio or an equivalent such as Dia. The completed diagrams /
charts must be imported into the Word document before the paper is