cohs-managing_health_care_business_strategy_1e.pdf username: ivilneusedouard01Password: Borno1937!!The health care organization is Mayo Clinic.I uploaded the text book with the username and password.Review "Learning Exercise" at the end of chapter 2 in the textbook.Internal Audit of a Health Care Organization: Working in groups of 4 students, prepare a topical outline that addresses the following elements:1. Description of the organization2. Historical financial performance and current financial condition3. Major resources and competencies4. Internal value chainExternal Analysis of a Health Care Organization: Continuing with the organization used in chapter 2 "Learning Exercise," conduct an external environmental analysis using general, publicly available resources. Continuing to work in your group, prepare a topical outline that addresses the following elements:1. Political/Government2. Legal3. Professional/Industry4. Economic (global, national, and regional)5. Sociocultural6. Demographic7. TechnologyCompile a list of segments that could be defined within the organization's overall market, and determine the most likely bases for differentiated product or service offerings.Conduct a five-force analysis of the organization.APA format is not required, but solid academic writing is expected.

Customer Satisfaction and Quality Care.docIn this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image.  There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality.   To begin, review the Hospital Consumer Assessment of Health Plans Survey (H.C.A.H.P.S.) available at (http://tinyurl.com/4272s7l).    Next, visit the Hospital Compare website (http://www.hospitalcompare.hhs.gov), and follow these steps:     1.  Type in your zip code   2.  Ensure that “general search” is selected for the search type   3.  Click on the “Find Hospitals” button   4.  Select one of the hospitals by checking the box next to the hospital name and click on “Compare”   5.  Review the survey of patients’ hospital experiences For the selected hospital, identify one satisfaction measurement criteria that you recommend for improvement.  In your opinion, how might this customer satisfaction factor relate to quality outcomes?  Provide a concrete example that supports your opinion. Identify at least three barriers that exist in the health care setting that could have an impact on the customer satisfaction score you selected. Be sure to state at least one structural barrier and one process barrier and describe the barriers you identified.  Select a tool that a health care organization might use to study a process barrier related to the customer-satisfaction factor you identified.  Explain why you selected the tool and how it could be used.

What are the criteria that, if satisfied, make an objective useful in the strategic planning process?