MBA 5501 American Military University Consumer Buying Process for BMW Report

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OyvgurD

Business Finance

MBA 5501

American Military University

MBA

Description

Instructions

Case studies are an essential learning strategy in business classes because they provide an opportunity for you to critically analyze events that have taken place in real-life businesses. This develops your critical thinking and research skills as you research the competition and industry in which your business resides in order to formulate a recommendation for the challenges faced by the company.

For this unit, review the “Marketing Excellence: BMW” case study on pp. 273 of your textbook. This assignment will be comprised of two parts; one part will ask you to respond to questions, and the other will require you to complete a case analysis.

Part 1

Evaluate this case, and respond to each of the following questions using both theory and practical managerial thinking.

  • Examine and apply the consumer-buying process for BMW. Identify the steps and the application to BMW. How does this process assist the marketing team at BMW?
  • How could data analytics be used to research the consumer in order to ensure a strong understanding of overall business and marketing outcomes at BMW?
  • Within the case, several clearly different target markets are identified. What does BMW do well to target each of these groups, and what could it do better? Within your response, include the process of segmentation.

Your Part 1 response must be at least two pages in length. Follow APA Style when creating citations and references for this assignment. Note that you will submit Part 1 and Part 2 in one document.

Part 2

Complete a case analysis of BMW. This requires that you conduct research on BMW beyond the case study material in the textbook. In the case analysis, you will look at the situational analysis, problem, and alternatives, and you will provide a recommendation. Refer to the instructions below as you construct your analysis.

  • Situational Analysis 
    • Discuss the external environment through the compilation of a PEST (political, economic, sociocultural, and technology) analysis.
    • Discuss the internal and external environment through the compilation of a SWOT (strengths, weaknesses, opportunities, and threats) analysis.
  • Problem 
    • Identify at least one organizational problem that BMW is currently having or one in which you project it will have in the future. Base this upon your research and critical thinking.
  • Alternatives 
    • Compile three or four potential marketing-related solutions to the problem above. Remember that these are potential alternatives; you will not select all of the alternatives to solve the problem.
  • Recommendation (Marketing Strategy) 
    • Select one or two of the alternatives above to solve the problem that you identified in this case analysis.
    • Discuss your rationale for choosing these and not the others. Include supporting research that will increase the depth of your analysis.

In order to successfully complete Part 2 of this case study, you need to review the video and task learning guides (TLGs) below. The following resources will provide you with the skills to research industries/competitors.

Company and Industry Research video (transcript for Company and Industry Research video)
How to Find Company Information in the Business Source Ultimate Database TLG
How to Search for Articles With a Company Focus TLG

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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.

1

Advanced Marketing

Student’s Name

Institutional Affiliations

Course

Date

2

Advanced Marketing

Part 1
Consumer Buying Process for BMW
The consumer decision-making process constitutes five distinct steps: problem
identification, information obtaining, alternative assessment, purchase decision, and postpurchase behavior. BMW customers are inclined to recognize that they need a car and consider
searching for information after desiring a comfortable vehicle. Typically, the customers obtain
information in dimensions that constitute a recommendation from friends. In the U.S., 83% to
85% of the demographic would recommend BMW to their friends as gained from the course
material. It is a faction that supports the marketing team at BMW to enhance sales. BMW also
considers advertising its products through its websites and other distinctive marketing campaign
modalities (Shtal et al., 2018). It is an area that avails information for the consumers as well.
Through the public, BMW avails information that fosters critical and creative decision-making.
The 2009-2010 grafting created an image for the firm regarding customer satisfaction; BMW
got ranked as one of the most reputable vehicles (Shtal et al., 2018).
Information also gets obtained firsthand at BMW. It is a proliferation that entails,
according to the customers, the satisfaction of having test drives. Upon receiving information,
customers consider the phase of evaluating the available alternatives. It is elemental to
understand that the customers get presented by various vehicles and consider the one that
appeals to their status. An individual might forgo the purchase of BMW due to price
differentiation and their financial situation. Purchases can thus get postponed under such
circumstances.

Today,

most

automobile

industries

consider

the

development

of

environmentally friendly cars, which promotes customer purchase. If the customer finds BMW
appealing after evaluating the alternatives, they consider the purchase of the vehicle. The

3

customer then puts the car to use to gauge it with their expectation. After this incorporation,
they consider the proliferation of giving a review termed as post-purchase behavior. Shtal et al.
(2018) imply that through customer feedback, information gets acquired, enabling the BMW
marketing team to realize the critical things it must improve in its car production.
Data Analytics
Data analytics entails big data and can be exploited in varied dimensions to facilitate
BMW's predicting consumer behavior. Decision-making gets enhanced through the modality
of harmonizing structure...


Anonymous
Excellent! Definitely coming back for more study materials.

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