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College of Administrative and Financial Sciences
Decision Making & Problem Solving (MGT312)
Deadline for students: End of Week 11 (13/11/2021@ 23:59)
(To be posted/released to students on BB anytime in Week 9)
Course Code: MGT312
Student’s ID Number:
Academic Year: 1442/1443 H, First Semester
For Instructor’s Use only
Instructor’s Name: Dr. Asif Hasan
Level of Marks:
Instructions – PLEASE READ THEM CAREFULLY
❖ This assignment is an individual assignment.
❖ Due date for Assignment 1 is by the end of Week 7 (23/10/2021).
❖ The Assignment must be submitted only in WORD format via allocated
❖ Assignments submitted through email will not be accepted.
❖ Students are advised to make their work clear and well presented. This also
includes filling your information on the cover page.
❖ Students must mention question number clearly in their answer.
❖ Late submitted assignments will NOT be entertained.
❖ Avoid plagiarism, the work should be in your own words, copying from
students or other resources without proper referencing will result in ZERO
marks. No exceptions.
❖ All answered must be typed using Times New Roman (size 12, doublespaced) font. No pictures containing text will be accepted and will be
Submissions without this cover page will NOT be accepted.
Course Learning Outcomes-Covered
Define different perspectives and concepts of problem solving in diverse contexts and
Explain and apply critical thinking and cognitive psychology as it pertains to analyze
and synthesize information for problem solving and decision making.
Demonstrate decision tools and employ appropriate analytical business models to
break down complex issues.
Analyze ethical issues and dilemmas that businesses often face and employ ethical
standards in all manners and circumstances.
Critical Thinking Case studies:
It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small
Jeddah based company) that there was a difficulty between two employees who had been
working together for some time but recently appeared to have major differences that were
affecting their entire department.
Two employees Amal and Haifa had been working together for a few years. They were in the
same department and reported to the same departmental manager. Amal had been at the
company longer and was senior to Haifa.
Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint
against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen
their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts
of time speaking to them, taking notes of their points and comments, meeting with their
Haifa had felt under pressure from Amal since she joined the company. She raised the issue
with her departmental manager; however, she felt that nothing had changed. Both the parties
were accusing the other of bullying and harassment.
Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed
improvement. She had asked for these changes in ways that she felt had been clear and fair.
Haifa kept going to management with the allegation of bullying by Amal.
Haifa felt her work performance had been made subject to very public comment in team
meetings and she felt embarrassed and singled out. She felt she could do no right as far as
Amal was concerned. She liked her job. It was close to her home so she was able to take her