Description
The task basically is asking to define metrics and measure the current process by using process improvement techniques to improve the process. There will be an attachment for better understanding because in my mind there is not enough information for this task and hoping it is enough for you to understand well as the instructions and guidelines for this task.
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Running head: FLOWCHART IMPROVEMENT PROCESS
Flowchart Improvement Process
Name
OPS/571
University Name
June 10, 2017
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FLOWCHART IMPROVEMENT PROCESS
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Flowchart Improvement Process
Business process re-engineering is a management strategy that focuses on analysis
and design of workflows within an organization. It helps to improve the business organization
by improving customer service, minimizing operational cost and has an added advantage in
the ever increasing competitive business. (Mohapatra, 2015).
With the growth of the business more resources are required to meet the consumer
demands which may be sometimes based on changing decision so that the quality of the
product and service can be maintained. The as-is and to-be process helps in understanding the
current business scenario and also the impact on the business as a result of changes made.
(Chase et al., 2006).Thus as-is process capture procedures as well as information which flow
step wise and finally assisting in area where the to-be process should be improved.
The objective of the report is to improve the as-in process flow chart by increasing
customer satisfaction. The current situation is based on an online purchase from a website.
First of all customer search for an item availability on a particular website. If the item is
available then he places the order. The payment can be made either with Cash on delivery or
through online mode (credit/debit card transaction).If the product is available in the
warehouse, then it is shipped otherwise local distributors are contacted for availability of
products.Next,after making shi...