How to understand the process of flowcharting/improving a process and summarizing the results, academic homework help

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The task basically is asking to define metrics and measure the current process by using process improvement techniques to improve the process. There will be an attachment for better understanding because in my mind there is not enough information for this task and hoping it is enough for you to understand well as the instructions and guidelines for this task.

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Flowchart Improvement Process Resources: Microsoft® PowerPoint® (or other software such as Vizio, Word, etc.) Select a complex process from your personal life or work. Use Microsoft® PowerPoint® or other software including Vizio, Word, etc. to create a flowchart of the as-is process. Define metrics and measure the current process. Use process improvement techniques to improve the process. Use Microsoft® PowerPoint® or other software such as Vizio, Word, etc. to create an improved process flowchart. Use judgmental forecasting, which is your professional judgement, to ascertain how the future process will perform according to your metrics. Develop a 525-word executive summary in which you describe your process improvement project (including the as-is process flowchart and the improved process flowchart). Note: Students and faculty are reminded both Six Sigma readings and Lean Principles introduced in Week 2 are spread throughout the entire course. Students will apply the knowledge from the readings in their Learning Teams throughout the course. Format your assignment consistent with APA guidelines. Grading Guide Selected a complex process from your personal life or work. Used Microsoft® PowerPoint® (or other software including Vizio, Word etc.) to create a flowchart of the as-is process. Defined metrics and measured the current process. Used process improvement techniques to improve the process. Used Microsoft® PowerPoint® (or other software including Vizio, Word etc.) to create an improved process flowchart. Used judgmental forecasting (your professional judgement) to ascertain how the future process will perform according to your metrics. Developed a 525-word executive summary describing the process improvement project (including the As-is process flowchart and the Improved process flowchart). Writing Guidelines Met Total Available Total Earned 5 #/5 Partially Met Not Met Comments: The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements. Intellectual property is recognized with intext citations and a reference page. Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper. Sentences are complete, clear, and concise. Rules of grammar and usage are followed including spelling and punctuation.
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Running head: FLOWCHART IMPROVEMENT PROCESS

Flowchart Improvement Process
Name
OPS/571
University Name
June 10, 2017

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FLOWCHART IMPROVEMENT PROCESS

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Flowchart Improvement Process
Business process re-engineering is a management strategy that focuses on analysis
and design of workflows within an organization. It helps to improve the business organization
by improving customer service, minimizing operational cost and has an added advantage in
the ever increasing competitive business. (Mohapatra, 2015).
With the growth of the business more resources are required to meet the consumer
demands which may be sometimes based on changing decision so that the quality of the
product and service can be maintained. The as-is and to-be process helps in understanding the
current business scenario and also the impact on the business as a result of changes made.
(Chase et al., 2006).Thus as-is process capture procedures as well as information which flow
step wise and finally assisting in area where the to-be process should be improved.
The objective of the report is to improve the as-in process flow chart by increasing
customer satisfaction. The current situation is based on an online purchase from a website.
First of all customer search for an item availability on a particular website. If the item is
available then he places the order. The payment can be made either with Cash on delivery or
through online mode (credit/debit card transaction).If the product is available in the
warehouse, then it is shipped otherwise local distributors are contacted for availability of
products.Next,after making shi...


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