unit 4 case study, business and finance homework help

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Business Finance

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This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below. Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new

process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help

resolve a list of issues that are negatively infecting teamwork

: (1) morale is low, (2) employees are consistently late for

work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5)

above all, two employees have comp

lained about harassment.

Your team consi

sts of eight employees: three are newly hired emp

loyees, five employees are male

and three are female.

Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the

team through the five stages of t

eam development.

After reading the scenario, write a minimum three

-

page paper by using the fol

lowing questions as guidelines:

1.

Motivation: What is the current state of motivation for employees, and what can you

do to improve their

motivation?

2.

Leadership:

What can leadership personnel do to positively impact teamwork that eventually le

ads to better

customer service?

3.

Resolving conflict: How can the employees approach resolving conflicts with one another in order to mainta

in a

positive teamwork dynamic?

BBA 3361, Professionalism in the Workplace

3

4.

Resol

ving conflict: How can the employees approach resolving conflicts with cust

omers?

5.

Teamwork: What types of activities would help the team progress through the five stages of team development?

(See page 161 in the textbook for the stages.)

Also, be sure you

r paper fulfills the following requirements:

The body of the paper consi

sts of at least three pages.

The format of your paper follows APA style. Click

here

to access the

CSU Citation Guide. A sample research

paper that has been formatted in APA style

starts on page 20 of the guide

.

Properly cite one reference (

e.g., journal

art

icle

) that you located from t

he university’s online library.

Properly ci

te two references (e.g.,

article, webpage

) that you located from reputable source

s (e.g

.,

online library or

reputable web

pages).

Properly cite

your textbook within the paper.

Finally, review your paper thoroughly to revise and correct any mistakes before submittin

g it in

Blackboard for grading.

Information about accessing the Blackboard Grading Rubric for this assignment is provided below.

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached.

Running Head: UNIT 4 CASE STUDY

1

Unit 4 Case Study

Institutional Affiliation

Date

UNIT 4 CASE STUDY

2

1. Motivation: What is the current state of motivation for employees, and what can
you do to improve their motivation?
The current employee’s motivation is low and thus it needs to be improved. as a leader so as to
improve their motivation I would effectively and responsibly communicate all the information
the information that the employees need to so as to work effectively because they need enough
information for them to make the right and appropriate decisions in their work. I would also
ensure that I interact more and communicate to them so often, openly and honestly and also
creating an open door policy for them to speak their burning issues, share ideas and discuss the
best strategies to focus on that can help the company to easily achieve its goals. I would also
appreciate the hardworking employees by giving those tips or ranks as a form of appreciation
because by that they would be motivated more (Herzberg, 1968).

2. Leadership: What can leadership personnel do to positively impact teamwork that
eventually leads to better customer service?

A good leader should never view a problem as a distraction but a strategic enabler for the
continuous opportunities of improvement that are unseen previously. Leadership personnel
should have a transparent communication so as to have a positive impact on the teamwork that
may eventually lead to the best customer’s services. Through the transparent communication, the
breakdown of silos and enabling boundary fewer organizations is far much focused on bettering
the whole team. Being open minded will help the leader in understanding the best way of
handling the problems well and escaping conflicts. A leader should also listen carefully to the

UNIT 4 CASE STUDY

3

rest team members so ...


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